Set within 25 acres of beautifully landscaped gardens, St Anne’s Manor is ideally located just a 10-minute drive from both the historic market town of Wokingham and Bracknell town centre. Nearby attractions include Ascot and Newbury Racecourses, historic Windsor Castle & Town , Coral Reef Waterworld, and LaplandUK.
The Omnia Restaurant and Bar offers contemporary dining in a setting that complements the Manor’s historic charm. Guests can unwind in the conservatory overlooking the grounds, relax at the deer-watching bench, or enjoy the Manor Health Club’s 24-hour gym featuring Pelaton bikes, along with its tennis courts.
St Anne’s Manor also offers versatile event spaces, making it an ideal venue for weddings, meetings, conferences, and social gatherings.
"The parking was free and accessible. The meals were included this time and a lovely choice and the restaurant staff we re very attentive and happy the whole experience was very good. Comfy bed and pretty quiet. Just the shower not a lot of power but still did the job . All the shower gel and hair products were there ready to use ."
GGuest UserH
am writing to share some feedback about my recent stay at your hotel. There were several aspects of my room that I was very pleased with, but I also encountered some disappointments regarding the service and amenities that I believe need to be addressed.
The Room (Positive)
On a positive note, I was very pleased with my room overall. The space was incredibly spacious, and both the kitchen area and the toilet/bathroom were excellent and very clean. While we did find the heating and ventilation a bit challenging to figure out at first, we eventually managed to get it sorted.
Regarding room service, it would be highly beneficial if staff members were able to come straight up to the room to check on a customer when an issue arises. While I appreciate being able to call the front desk, having someone physically present to help right away would make a massive difference.
The Breakfast (Disappointing)
Unfortunately, the breakfast was a major disappointment and really terrible. There were hardly any healthy options available. Furthermore, I would have liked the staff at breakfast to be a little more attentive and welcoming. While they weren't explicitly rude, they lacked the warmth and helpfulness you expect at breakfast.
The Lobby & Public Area
I found the lobby area very difficult to relax in. For some reason, football was being played loudly on the TV with nobody actually watching it. When I mentioned this to the staff, they refused to turn it off. Because the area is already quite tiny and the TV was so loud, it made sitting there and eating very uncomfortable.
Staff and Customer Service
In general, the hotel was quite clean, but the overall service left a lot to be desired. I would have liked the staff to be more present, helpful, and proactive in meeting guest needs. During my stay, I was made to feel like a nuisance and a ”problem” just for asking for basic assistance. A paying customer should never be made to feel like they are being problematic simply for wanting their needs met.
Conclusion
To summarize, the room size, cleanliness, and facilities were perfect bonuses. However, the breakfast quality, lobby atmosphere, and the staff's defensive attitude really let the experience down. I hope you will use this feedback to improve your guest services in the future.i
KKatherine MorganHotel really well situated for the motorway and for Newbury station.
The facilities are really good, and service received from the moment we arrived from the very friendly and helpful member of staff on reception.
Really lovely breakfast with a great choice of food. Will definitely be returning
EEmeraldSkiesA beautiful estate and so much to explore nearby. It's quite close to Windsor center and only a few min drive away from Windsor Castle. The layout of the hotel was a bit confusing at first because the main hotel reception is a little hidden, but easy enough to find after one or two attempts! The room is reasonably spacious for two and fairly clean. I only wish there was a fridge!
One of our curtains fell on the second day of our stay. We were out when it happened and found it fallen when we got back. We went to reception to let them know (this was around 1pm) and they said they'll send someone over to take a look. We waited in our room until 6pm, called reception again, and no one came. We went down to reception the next day to inquire again and were told that maintenance had left for the evening, but that they will be sent to our room straightaway the next morning. We went out the next morning, came back, and found the curtain completely removed!! No replacement. We asked reception if someone was going to come replace the curtain and they basically said they couldn't fix it at this point, and that they could change us to a twin bed room (we were originally in a double) that was much, much smaller. Not the kind of situation I would expect from a hotel that flaunts its customer service.
We also asked for room service on all three nights and not once were our bedsheets/duvet changed (we had an orange juice stain in the middle of our bed that was still there every day).
Overall the location is great and the hotel is super aesthetic, but we didn't like the fact we had to stay in a curtain-less room for 2 nights with no compensation or alternative (and had to chase them to even do something about the fallen curtain).
GGuest UserPros: Excellent location, right opposite the castle with a shopping street right outside the door.
Cons:
1) The room had a musty smell.
2) The cleanliness was terrible.
Service:
3) One staff member was very good, but the others we encountered later were not. They didn't even show us to our room. Our room was in an annex building, and they didn't explain that clearly, so we had to drag our luggage around looking for it for a long time. I was so close to losing my temper.
Overall, it's very old, not very clean, and not a premium experience.
GGuest UserThis is the first time I’ve stayed in many years, in fact it hasn’t changed it’s like go back into a time warp back to the 90s.
The staff are very nice and the breakfast was very good (they have real eggs).
Now the not so good stuff.
The rooms are basic and outdated. Our mattress was old in fact it caved in the middle.
Being a IHG member they had a loyalty week giving away prizes which was a nice touch but they removed the free bottle of water (not good)
All in all a 6.5/10
NNaliyouxiaoyuBooked the family room and was incredibly satisfied! It was surprisingly spacious. I was traveling alone with three kids, and there was a big bed and a sofa bed that could sleep two. I was worried it wouldn't be enough for four people and had even asked the hotel to add an extra bed in advance, but it turned out to be more than enough space. It's also very close to the hotel, about a ten-minute drive, which was great.
FFanyuhaogeThe room was spacious, comfortable, and quiet. The breakfast selection was quite rich, and the hygiene was clean and tidy. The service attitude was good, offering great value for money. It's a bit of a distance from the train station, requiring a short walk or a ride-sharing service.
GGo MissPriddyIt was a nice comfortable room and stay. Cost effective with breakfast.
Systems were down so checking was delayed and held us up. Room was too far for my sister to walk as she suffered with a leg injury and found it difficult to walk to and from the room. Accessibility was not considered despite noting it on the booking so she couldn't have the desired shower room as expected. Could be because of the system issue. The room was spacious and nice, hall a little bland, hall carpet a little tarnished possibly due to footballers and co footfall as it's connected to the stadium so perfect for footballers and families at match time. Entrance clean and inviting. There are 2 floors ,no lift so this must be considered if you cannot walk far. Lobby and breakfast hall was clean, and buffet breakfast was nice. Staff were friendly. FYi- my uncle received complimentary benefits for the long check in issues and delays. My sister and I didn't although it would have been nice too, since we waited long also. Overall it was nice but and I would stay again.
GGuest UserThe trip went very well. I enjoyed every bit of my Stay. It was very close to immunities and local conveniences without the need to go very far with equal access routes to work and to conveniences will definitely be coming again. Thank you Copthorne keep up the good work. 
PParadigmMCThe best hotel in the UK tour left me a very good first impression of Windsor.
The location is right next to the riverside station and it is very convenient to come from London. Next to the Thames (this is a river much more beautiful than the Thames in London) and the bridge connecting Windsor and Eaton, there are various swans, ducks, pigeons and other birds around the river, the scenery is very beautiful. Looking up is Windsor Castle, not far from walking, not far from Windsor & Eton Central station on foot, there are many restaurants, supermarkets around the station, and you can take the bus to Slough to transfer to Oxford and other places. In addition, there are several good restaurants around (recommended Indian cuisine next door mango longue).
The hotel looks old-fashioned but the room is very new, the area is suitable and the living is comfortable. The view of some rooms is also good, such as my room window is facing Windsor Castle.
The staff at the hotel are very friendly.
It is worth mentioning the hotel's breakfast. The breakfast content itself is still mainly English breakfast, but the content is richer than the hotel I stayed in London, with more traditional blood pudding and fried mushrooms. Outside the meal, the window of the breakfast restaurant is facing the Thames. It feels very good to enjoy the beauty of the Thames while dining in the morning. It is a rare breakfast experience outside Japan that I am worth mentioning.
Overall, this is a hotel that is very suitable for a leisurely two-day stay in Windsor, and it is also very suitable as a stronghold for western England attractions, and the experience is much better than the London hotel with the same price.
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