We regularly stay @ Zenith for countless times. Though the hotel isn't as grand as other 5 stars, the service & cleanliness has been consistent over the years. The location is strategic & convenient. There's charging station for EV car too & we can leave our car for charging with ease. We had drinks @ the cafe & were impressed by the simple honey lemon drinks & Rose chrysanthemum tea that we ordered. Will stay regular either for holidays or work.
The room was spacious, perfect for a small family. The highlight, of course, was the view, sea and pool views that were absolutely lovely. One night was definitely not enough. Just open the window and you’ll feel the sea breeze; so calm and so beautiful.
Breakfast was fairly normal, nothing fancy. If you’re not local, I’d recommend going out for breakfast around Kuantan town, there are so many great options to choose from.
For dinner, Ana Ikan Bakar Petai is just right in front of the hotel. It’s the most famous restaurant in Tanjung Lumpur and within walking distance.
Definitely will come again for a short vacay.
A 3-day, 2-night stay. It was school holidays, so there were a lot of people. This is my second time coming here with Trip. The cheap room price was worth it. Thank you very much, Trip.
I think this is the best resort we’ve stayed at in Pahang/Terengganu. The grand entrance was very welcoming, with a beautiful interior and great ambience. The rooms were fully renovated and tastefully done, and the mattress was super comfortable. We really enjoyed the sea view from our room, it was very therapeutic.
We had a great time overall. The kids enjoyed playing in the kids’ pool and spending time at the beach. The beach was well maintained, with plenty of chairs available, and the staff were very friendly and helpful. Breakfast had a wide variety of choices, and the food suited our taste really well.
Will definitely come again!
I enjoyed my stay at Shahzan Hotel Kuantan, especially as a business traveller needing a quick rest. The hotel is centrally located in town, making it very convenient with easy access to food and nearby amenities.
The breakfast selection was basic but reasonable for the price. The air conditioning was super cold, and the shower water pressure was excellent—definitely a plus after a long day. Underground parking is free, though spaces are quite limited.
Overall, it was a comfortable stay, and I would consider staying here again in the future. 😊
Overall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention.
Cons / Areas for Improvement:
1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak.
2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday.
3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough.
4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests.
Pros / What We Appreciate:
1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards.
2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking.
3. The beach is very clean and conveniently located right next to the hotel.
4. Large swimming pools (two pools available), so it never felt crowded.
5. Staff were extremely friendly, polite, and always willing to help.
Conclusion:
Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better.
Overall, we had a very pleasant stay at The Chateau. The service was excellent, all staff were hardworking, attentive, and very accommodating, which really made a difference to our experience. The room was clean, comfortable, and nicely maintained. One small personal note is that the pillows were quite large and didn’t suit me very well; I wish I had asked earlier if they could be changed. The hotel restaurant served good-tasting food, though it would be even better with more variety, especially for dinner options during a longer stay.
The location is truly superb, perfect for a short getaway near the Klang Valley without needing to travel far. The environment was cool, cloudy, and beautiful, with a relaxing atmosphere that almost felt like being in the UK. Overall, a great choice for a comfortable and relaxing short vacation.
Check in only at 5pm. I was at the lobby at 4pm but room not ready at that time. Very disappointed.
Nothing as complimentary
It is a big unit or bungalow unit that i took but they only gave 4 towels. I ask for additional towel they want to charge RM10 just to provide additional towel.
Additional blanket they charge me RM40 for 2 towels..
Location very good. Everything else was good too
The room was nice and spacious, which made the stay very comfortable. The breakfast spread was okay, and the best item was definitely the seri muka — really delicious. The location is also very convenient, being close to malls and plenty of restaurants.
However, the parking was a downside. It’s quite far from the hotel, there’s no roof, and the number of parking spots is very limited.
Overall, it’s a good place to stay, but the parking situation could be improved.
Interesting hotel with a large pool and comfortable kids' pool. The children loved it. My only suggestion is that the rooms could use better soundproofing. Otherwise, everything was good.
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GGuest UserAmma make this one short,
The place is nice, staff were amazing, food could be alot better i mean depedns its almost all Asian.
For all coming to visit, this place is more like a romantic trip than a family vacay.
The beach is very bad TBH its all rocky, no beach front that you can actually lay on and enjoy the dash o'water
The closest lets say snorkelling requires a package purchase or if you know a sea taxi, as relying on this beach's marine life its sad, dead coral everywhere.
MmangosellerI stayed at Crockfords Hotel Genting in early October 2025 and was genuinely disappointed by the level of service — especially for a hotel that claims to be Malaysia’s leading luxury property.
On 3 October, I approached the concierge Duty Manager around 9:40am regarding the hotel Wi-Fi, which kept showing an “invalid credentials” error. Instead of taking the initiative to verify the problem — which turned out to be something as simple as incorrect login details given at check-in — he insisted that the IT team would need to come into my room to fix it.
Later in the day, another staff member resolved the issue within minutes by simply checking the credentials. It’s baffling how the Duty Manager couldn’t do something that basic.
Throughout my stay, I also noticed that many of the staff seemed lost and unsure of how to handle simple situations — almost like the blind leading the blind. There was a clear lack of coordination and communication among them.
The breakfast experience was another major letdown. I had breakfast there for three consecutive days, and throughout, the food was never hot — the noodles in soup were the only consistently warm item served. To make matters worse, the staff did not communicate properly among themselves. On one morning, we were told to wait while a table by the window was being cleared for us. After waiting a good five minutes, another group of guests was allowed to take the exact table we were waiting for. The explanation given was simply that “the other guests wanted the table.” Completely unacceptable for a hotel of this supposed calibre.
The only saving grace was the Duty Manager working on 5 Oct and overseeing the breakfast buffet, who was attentive, proactive, and took the initiative to check if guests needed drinks or assistance. His professionalism truly stood out amidst the confusion elsewhere.
For a hotel that boasts winning the Forbes Travel Guide 5-Star Award seven years in a row, this experience was frankly a joke. The gap between Crockfords’ reputation and its actual service standards is staggering.
Truly disappointing and nowhere near what one would expect from a so-called luxury hotel.
PS: At least the view was great.
GGuest UserInteresting hotel with a large pool and comfortable kids' pool. The children loved it. My only suggestion is that the rooms could use better soundproofing. Otherwise, everything was good.
Jjourney on a whimWe regularly stay @ Zenith for countless times. Though the hotel isn't as grand as other 5 stars, the service & cleanliness has been consistent over the years. The location is strategic & convenient. There's charging station for EV car too & we can leave our car for charging with ease. We had drinks @ the cafe & were impressed by the simple honey lemon drinks & Rose chrysanthemum tea that we ordered. Will stay regular either for holidays or work.
AamirhmzhA Great Stay at Berjaya Tioman Resort
We had a wonderful experience during our stay at Berjaya Tioman Resort. We booked two rooms and were pleasantly surprised to receive connecting rooms, which made our stay much more convenient and comfortable especially for families.
The rooms were spacious, clean, and well-maintained, offering a relaxing atmosphere after a day of exploring the island. One unexpected perk was that can drinks in the hotel were complimentary, which was a nice touch and added to the overall value of the stay.
Breakfast offered a variety of food selections, catering to different tastes. While the spread was decent, the taste could be improved to better match the quality of the rest of the resort experience.
Overall, Berjaya Tioman Resort provided a comfortable and enjoyable stay, and we would definitely consider returning in the future.
GGuest UserCheck in only at 5pm. I was at the lobby at 4pm but room not ready at that time. Very disappointed.
Nothing as complimentary
It is a big unit or bungalow unit that i took but they only gave 4 towels. I ask for additional towel they want to charge RM10 just to provide additional towel.
Additional blanket they charge me RM40 for 2 towels..
Location very good. Everything else was good too
FFarazulThe hotel is really great and located high up on the hill. From the room balcony, the view is beautifully foggy, which adds to the overall experience. The swimming pools are heated, with three pools available, which is a big plus. However, the mini waterpark is not heated.
Breakfast offers a wide variety of choices and was very satisfying. There is also a 7-Eleven located just below the hotel, making it very convenient for snacks or essentials.
The only downside is the road leading to the hotel, which is quite winding. It can be a bit challenging, especially at night or when it’s foggy.
Overall, it was a very enjoyable stay and definitely worth it.
GGuest UserThe room was nice and spacious, which made the stay very comfortable. The breakfast spread was okay, and the best item was definitely the seri muka — really delicious. The location is also very convenient, being close to malls and plenty of restaurants.
However, the parking was a downside. It’s quite far from the hotel, there’s no roof, and the number of parking spots is very limited.
Overall, it’s a good place to stay, but the parking situation could be improved.
TTraveller354Beautiful resort that really makes you feel like you are in the middle of nowhere. The grounds are well maintained and really pretty, the huts are a bit plain, but have what you need.
The rooms do get really warm which I feel could be solved by blocking off the high roof. This would make it easier to clean and make the room a bit smaller for the small air con unit to cool down.
We also had a double hut that connected to another one with a thin door which didn’t lock. Great for families travelling together, but as we did not know the people staying in the other hut, we would have liked the option to lock the door.
The walls are also really thin so we sometimes heard a bit more than what we wanted to hear.
Some of the activities are incredible!
Highly recommend the night jungle walk. The guides are really knowledgeable and managed to spot tiny (and sometimes not so tiny) creepy crawlers for us to see.
The day jungle walk was fun and not too hard. “Easy” jungle hiking.
The boat trip to Lata Berkoh was a waste of time. The boat trip itself is fine, but you get out to look at a big tree, then again at a “fish sanctuary” which is really just a few empty buildings and a guy selling fish food in recycled bottles. You then feed the fish in the river. Finally, the swimming spot is just a different part of the dirty river, with conflicting signs which state it is both safe and unsafe to swim.
The night boat tour was ok. The guides really try to find things for you to see, but it really depends on which animals are out and about.
So all in all, good experience, but recommend looking outside the resort for things to do during the day, we mainly just sat around until the next activity we had booked as it was too hot to do anything and many of the trails were too long to do in between min 3-5km.
Also: note you cannot get to the resort by car! You need to leave it in the parking and take a boat (1RM per passenger) to get to the resort. Not bad, just not something we knew and it took us a while to figure it out in the dark.
Food was ok
AAnonymous UserThe place is quite clean but the view is fantastic! It might be a bit confusing for some people to find their hotel room since they have lots of towers but if you follow the instructions and signs, you will find your room. Will come here again for sure 😊 oh you can just watch the sunrise from the hotel too!
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