Good stay at Jazz Hotel Penang 👍
Really satisfied with my trip here. The room was clean, spacious and comfortable, with a bathtub and even a complimentary bath bomb which made the stay extra relaxing. Love the rooftop pool and the overall modern vibe.
Location is convenient — walking distance to Straits Quay and easy access to Gurney area for food. Staff were friendly and helpful throughout the stay.
Overall a pleasant experience, will definitely come back again!
Location is good, right in the centre & within walking distance to eateries & shopping. Close nearby there’s the Hin Depot, it’s like a weekend flea market.
Hotel Service was great, the room that i booked was rather small, city view facing but sun was strong and day time, was abit hot as room window facing the sun. Going green is good, and water dispenser is provided on every floor for our refill. Can i suggest the bottles provided to have a wider opening as when refilling was rather difficult to avoid any spillage, especially taking the hot water
Hotel deco is very festive.
Five stars all around! Big shout-out to the friendly front desk staff. I was torn between JEN Hotel and Wembley, but ultimately chose Wembley because I saw reviews mentioning early check-in, which was a huge draw for me. It's also Chinese-friendly, and the front desk staff can communicate in Chinese. Even though rooms were very tight during Chinese New Year, the hotel still allowed me to check in quite a bit earlier. This gave me a precious three-hour nap, helping me avoid the hottest part of the day and making my first day of sightseeing rich and energetic. Wembley and JEN are just across the street from each other, but Wembley is on higher floors, offering a more expansive view. It's only about 700-800 meters to both Mural Street and the Clan Jetties. There are also plenty of shopping and food courts nearby. The hotel itself is well-maintained, and soundproofing is decent. My only minor complaint: For two adults and one child, we requested an extra comforter, but they brought a blanket instead. Using just a blanket requires quite some courage!
Really liked the hotel environment. The location is super convenient, right below Komtar. We came to watch the New Year's Eve fireworks, and after it was over, we could go straight upstairs to rest, no need to deal with crowds. The staff were also great, and the room was very clean.
The quality of services provided is unsatisfactory. The toothbrush was not replaced after the second day, and creamer was not supplied on the subsequent day. Furthermore, the in-room telephone is inoperable. Dirty window.
A relaxing stay and the location is tops. My go-to hotel each time I come to Penang which is often. Service at reception & the bell boys were very polite and professional. I appreciate the free buggy rides from the hotel to Gurney Plaza. There was beautiful Christmas decorations in the lobby and the buffet breakfast restaurant which lent a festive feel to the Season.
This time around, the only adverse feedback is that I am unsure if any vacuuming was done for my 3 night stay. I only asked for the room to be cleaned once after my 2nd night but a loose piece of long white thread in the middle of the carpet which was there for the past 2 days/nights remained in the same spot after the room cleaning was done.
It was the last hotel at the end of a two week trip in Malaysia. I chose it seeing it was closer to the airport.
It was perfect! A spacious room in a boutique hotel, and some pampering and rest before a long flight home.
Positives:
- Pool, was cool and busy.
- Complimentary drinks, were appreciated.
- Spacious room and bathroom.
- Loved the ‘Say No to Plastic’ environmental initiatives.
- Cafe space, food was tasty and reasonably priced.
- Staff were friendly and efficient.
- Convenient Store down stairs for snack and drinks.
- I asked for an extra hour for check out.
It’s in a residential area, next to a busy road. So it’s not a place to explore the local area and a GRAB is needed to get around.
However, a perfect STAY for the last day of holidays and it’s closer to the airport.
Facilities: Well-maintained and convenient, with plenty of amenities for children.
Cleanliness: Acceptable.
Environment: Beautiful and comfortable, close to the beach.
Service: Front desk and housekeeping staff have good service attitudes and work efficiently.
Overall, a very pleasant stay at this hotel. The room was comfortable and well maintained. The only minor issues were that the door was a bit difficult to push open and there was a small amount of dust in the corner of the room.
The food was good, although the variety could be improved slightly. The gym and pool facilities were both very good and well kept. Aside from these small details, everything else was perfect. I would happily recommend this hotel.
We stayed here for a family trip and overall it was a decent experience. The room was averagely clean and acceptable for a short stay. Basic amenities were provided, and everything was functioning properly.
The overall environment of the hotel was okay, but the property feels a little old and could benefit from some renovation or upgrading. However, it was still comfortable enough for our family to rest after a long day out.
In general, it’s suitable for families who are looking for a simple and practical place to stay, though not luxury.
Very Good
1295 reviews
8.0/10
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8.0/10
Very Good
This hotel have fantastic location. Walking distance to many great local foods. Have Gym, Swimming pool, FOC Parking.
Fast check in process by Mr Saran. Easy parking access (no need to take any parking ticket. Receptionist will register your car plate number and you can enter and out from parking lot how many time you want). Requested birthday decorations and im so happy when i saw the decoration. It was so amazing! And we get small cake too! Thanks St Giles Wembley Penang for this hospitality! Booked Premier King room. I was impressed by the cleanliness and comfort room. The room was spacious. The bed was comfortable just the pillow is a bit hard for me. Nice view from the room. Quiet room. Breakfast 9/10. Many varieties of food. Delicious! Especially the taufufa. I repeat 3 times 😊. Gym is pretty nice and had adequate equipment. Pool view is Komtar 💜 Great location. Walking distance to 1st Avenue Mall, and most places. Hope this hotel will maintain the services, and cleanliness for long time. Will certainly return to St Giles Wembley Hotel on my next visit to Penang.
This hotel located at central of Georgetown just opposite Komtar. It's very nice view from the swimming pool at level 14. We booked the Serene Suite has two bathrooms and very spacious cosy unit. The room is clean but cushion sofa don't seem to have cleaned so there's a smell. Crew service are very friendly and welcoming guests. Overall we enjoyed our 4 nights stays. They also offer shuttle to nearby breakfast spot.
Our experience at this hotel was great. The rooms were comfortable, the environment was clean, and the service was good. Most importantly, all of my family members enjoyed the stay and felt relaxed and happy throughout our time here. It was a memorable family trip, and we would gladly recommend this hotel to others.
A really good stay at the Crowne Plaza Hotel. The room was clean, comfortable, and welcoming throughout my time there. I didn’t expect this newly built hotel in Butterworth, which opened in February 2025, to have such a nice swimming pool with a sea view. Truly impressed and overall a very comfortable experience.
Nice view good hospitality food are delicious staff are friendly. I really enjoyed staying at your Hotel and will repeat staying here. I also want to bring my family again next time.
I hope golden sands could upgrade/update to faster check in procees. Been there few times but check in procees quite a hassle. Then i specifically booked 2 room with king bed but end up getting 1 room with king bed & the other 2 double bed. We did arrived late around 4.30pm but then still need to wait for the other room to be ready. Really consume lot of time. Plus, receptionist said will send me the key to the other room in 20mins. But 20mins nobody knock/call our room. So i called the counter & this indian lady said need me to come collect. I am way too tired, so told her NO because just now during check in they said will send the key to our room. Ahh really not a good start. They did send the key though. But 1 dissapointment led to another. Other than that, all good. I love everything about golden sands except for their service.
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