I was upgraded to a Deluxe room but it was at the extreme corner next to the service staircase. Grateful for the upgraded but the room conditions were not up to par . Hair in shower room , the shower holder fell when I was taking it out and it dropped on my toe . Hence the blue black toe shown ( hehe ) . I could not sleep the whole night as the air con was very very noisy even when I lower the adjustment. The day curtain was torn . I sound it out to reception the next morning to see whether they can change my room as I was staying for another 2 nights . They did and I reckoned it was another up grade as now the room has a standing shower room . In the other previous room , you have to stand in the bath tub to shower and for a man of 65 , it is a bit tricky . The hotel really needs an up grade too . It is in a good location and CAT bus is nearby . The CAT shuttle is a complimentary bus that moves around the town area .
The saving grace for my trip was that the staff was up to par and reacted quickly . Well done on this .
Now , I wait for my toe to heal .
The location is fantastic, right by two large shopping malls, making dining and shopping incredibly convenient—just a three to four-minute walk away. While you'll need a taxi to get to the old town attractions, it means the area is much quieter.
There's a Hua Yang restaurant right under the nearby Gurney Plaza, and the wait times are much shorter than in Kuala Lumpur, so I finally got to eat there!
The facilities are a bit lacking and can't compare to five-star hotels in China.
However, the service is excellent, and they even offer a shuttle bus.
Breakfast was a bit disappointing; they start clearing up right on time, and the variety isn't huge.
Overall, the service was very good and proactive.
The building is very new. We stayed in a two-bedroom apartment on the 27th floor, and the balcony view was fantastic. The room was extremely clean with fresh and comfortable decor. The bedding and towels were new and spotless.
The hot and cold water dispenser was super convenient, with clear instructions posted right next to it. It was very quiet at night, without the usual rumble of Southeast Asian motorcycles. The location is convenient, within walking distance to many teahouses where you can enjoy a local breakfast. The only thing to note is that the smaller bedroom has no window, but there was no strange odor in the room, so it wasn't an issue at all.
THE MOST AMAZING HOTE I HAVE EVER STAYED IN 10/10
1. Hotel Locaiton: Perfect as its not in the city and by the beach, amazing for relaxation. Hotel is surrounded by souvenir shops and street food. 10miute walk from Ferringhi Walk where there is a nice selection of street food but my favourite of all is that its just a 2 minute walk from my favorite restaurant in Malaysia, Ferringhi Garden. Penang trip isnt complete without going to Ferringhi Garden. Its an amazing restaurant with the most beautiful collection of plants, there is no other place like it in Malaysia.
2. The Hotel: Nothing bad to say about it. The design, the decor, everything about this hotel makes me want to stay there even longer. Its such a nice feeling being there. Facilities are clean and complete.
3. The Room: CLEAN. NICE. SPACIOUS. BEAUTIFUL. Every inch of the room is to my liking, i could not have asked for more. Mattress is thick and oh so comfortable. Aircond was cold. Room was very spacious.
4.The Buffet: The room came with breakfast for 2 and it was the perfect buffet to start each day with. Selection was incredible even better than a lot of buffet Ramadan Ive been to. They had everything from selections of breads, to nasi lemak with 12 different sambals, 5 different meat dishes to eat it with, assorted fruits, assorted cheeses, 2 types of porridge with the FULL suites of condiments, salads, pastries, roti canai with all the curries you will ever need, to your above average selection of continental breakfast menus like, beef bacon, beef and chicken sausages, hash browns, deli meats, smoked fish. And there is more! there is a made-to-order menu which many patrons are not aware of. I tried the minute steak and it was good!(pictured below)
PS: Hakimi from breakfast service was spectacular, I requested strawberries for my picky 2 year old and he delivered. On the other hand, ANIS FROM THE OMELETTE STATION WAS RUDE TO MY WIFE, SHE NEEDS TO IMPROVE HER SOCIAL SKILLS(this is my one and only complain)
Overall my stay was 10/10 and this will be the ONLY hotel i will be staying at if when im at Batu Ferringhi. I plan to go to Park Royal Batu Ferringhi Annually, its just that good!
The room is spacious, and Harun always does an excellent job cleaning it; his service is enthusiastic.
Facilities: Good.
Service: Very good, though it's a shame they don't allow a slightly later checkout 😂. They require checkout at 11 AM, and by 12 PM, they were already calling us to hurry up and leave. They're quite strict about not allowing late check-outs, probably because rooms are in high demand during peak season.
Environment: Very quiet, you can't hear any motorbike noise, and it's convenient for getting to all the attractions.
The hotel environment was clean and comfortable. I especially loved the lobby area, which was perfect for relaxing and enjoying a cup of tea. The hotel was very thoughtful, as they provided welcome drinks every night, which made the stay feel extra special.
One downside was that the shower was not working properly, and the water flow was uneven. The drainage system was also poor, causing slight flooding in the bathroom while showering. In addition, there was a strong smell coming from the bathroom drain.
However, if these bathroom issues could be improved, the overall experience would be really good and enjoyable.
We had a good stay at Flamingo Hotel by The Beach Penang. The hotel is very beautiful, and the room was spacious and clean. The breakfast was also good. All the staff were nice except for one person named mr Li. He was not friendly during check-in, and I happened to meet the same person again during check-out. He looked very bossy, double standard and unfriendly. I would recommend sending him for hospitality training, especially for front office service. Other than that, everything was good and we had a pleasant stay there….
Bad experience, I extend two mores day from 1/3 n check out on 3/3, receptionist move me from 411 to 312 on this morning, from King bed to double beds , I’m ok for this but when I check the bathroom there is no tower inside. 2.36pm I called to reception to asked for tower n reason given was laundry’s not yet send the tower, I don’t mind n waiting, until 19.25 still no tower send to my room, I went down to reception n looking for the mgr but receptionist asked me for reasons, I told him but he just said will send to my room but not even apologize to me , I really regret to stay on this hotel
Although the hotel opened in 2014, the rooms' facilities and cleanliness are still very well-maintained. The shower has great water pressure, making for a very comfortable bathing experience. The pillows in the room were a bit uncomfortable for me – too high and too springy. The bed was large and the mattress was very comfortable. My room didn't come with bathrobes. It was quiet at night, and the air conditioning in the room was strong. Directly opposite the hotel is a large shopping mall, and a big supermarket is not far away. It's also within walking distance to various attractions. The infinity pool is excellent, with a good long lane for swimming. Breakfast is served from 6:30 AM to 10 AM, and the food selection is substantial and fitting for a 4-star hotel, offering everything you'd expect.
For solo travelers like me, this place is incredibly convenient because of its excellent transportation links. All the main attractions – whether it's the beach, historic houses, restaurants, or various downtown spots – are within walking distance. I stayed here for a week and didn't need a single taxi. In the evenings, I could just stroll out to a bar or find some great food. I even made quite a few friends! The hotel's restaurant is also very good. Overall, the value for money here is exceptional.
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GGuest UserI was upgraded to a Deluxe room but it was at the extreme corner next to the service staircase. Grateful for the upgraded but the room conditions were not up to par . Hair in shower room , the shower holder fell when I was taking it out and it dropped on my toe . Hence the blue black toe shown ( hehe ) . I could not sleep the whole night as the air con was very very noisy even when I lower the adjustment. The day curtain was torn . I sound it out to reception the next morning to see whether they can change my room as I was staying for another 2 nights . They did and I reckoned it was another up grade as now the room has a standing shower room . In the other previous room , you have to stand in the bath tub to shower and for a man of 65 , it is a bit tricky . The hotel really needs an up grade too . It is in a good location and CAT bus is nearby . The CAT shuttle is a complimentary bus that moves around the town area .
The saving grace for my trip was that the staff was up to par and reacted quickly . Well done on this .
Now , I wait for my toe to heal .
DDidimeinvFacilities: Excellent. The gym is good, and so is the pool.
Cleanliness: Very clean. Turndown service was provided daily with aromatherapy.
Environment: This is the only area in Penang with a beach.
Service: Warm and welcoming. Replenishments were very prompt.
QQiufengqiuyeAlthough the hotel opened in 2014, the rooms' facilities and cleanliness are still very well-maintained. The shower has great water pressure, making for a very comfortable bathing experience. The pillows in the room were a bit uncomfortable for me – too high and too springy. The bed was large and the mattress was very comfortable. My room didn't come with bathrobes. It was quiet at night, and the air conditioning in the room was strong. Directly opposite the hotel is a large shopping mall, and a big supermarket is not far away. It's also within walking distance to various attractions. The infinity pool is excellent, with a good long lane for swimming. Breakfast is served from 6:30 AM to 10 AM, and the food selection is substantial and fitting for a 4-star hotel, offering everything you'd expect.
GGuest UserTHE MOST AMAZING HOTE I HAVE EVER STAYED IN 10/10
1. Hotel Locaiton: Perfect as its not in the city and by the beach, amazing for relaxation. Hotel is surrounded by souvenir shops and street food. 10miute walk from Ferringhi Walk where there is a nice selection of street food but my favourite of all is that its just a 2 minute walk from my favorite restaurant in Malaysia, Ferringhi Garden. Penang trip isnt complete without going to Ferringhi Garden. Its an amazing restaurant with the most beautiful collection of plants, there is no other place like it in Malaysia.
2. The Hotel: Nothing bad to say about it. The design, the decor, everything about this hotel makes me want to stay there even longer. Its such a nice feeling being there. Facilities are clean and complete.
3. The Room: CLEAN. NICE. SPACIOUS. BEAUTIFUL. Every inch of the room is to my liking, i could not have asked for more. Mattress is thick and oh so comfortable. Aircond was cold. Room was very spacious.
4.The Buffet: The room came with breakfast for 2 and it was the perfect buffet to start each day with. Selection was incredible even better than a lot of buffet Ramadan Ive been to. They had everything from selections of breads, to nasi lemak with 12 different sambals, 5 different meat dishes to eat it with, assorted fruits, assorted cheeses, 2 types of porridge with the FULL suites of condiments, salads, pastries, roti canai with all the curries you will ever need, to your above average selection of continental breakfast menus like, beef bacon, beef and chicken sausages, hash browns, deli meats, smoked fish. And there is more! there is a made-to-order menu which many patrons are not aware of. I tried the minute steak and it was good!(pictured below)
PS: Hakimi from breakfast service was spectacular, I requested strawberries for my picky 2 year old and he delivered. On the other hand, ANIS FROM THE OMELETTE STATION WAS RUDE TO MY WIFE, SHE NEEDS TO IMPROVE HER SOCIAL SKILLS(this is my one and only complain)
Overall my stay was 10/10 and this will be the ONLY hotel i will be staying at if when im at Batu Ferringhi. I plan to go to Park Royal Batu Ferringhi Annually, its just that good!
GGuest UserThe hotel environment was clean and comfortable. I especially loved the lobby area, which was perfect for relaxing and enjoying a cup of tea. The hotel was very thoughtful, as they provided welcome drinks every night, which made the stay feel extra special.
One downside was that the shower was not working properly, and the water flow was uneven. The drainage system was also poor, causing slight flooding in the bathroom while showering. In addition, there was a strong smell coming from the bathroom drain.
However, if these bathroom issues could be improved, the overall experience would be really good and enjoyable.
GGuest UserThe room is spacious, and Harun always does an excellent job cleaning it; his service is enthusiastic.
Facilities: Good.
Service: Very good, though it's a shame they don't allow a slightly later checkout 😂. They require checkout at 11 AM, and by 12 PM, they were already calling us to hurry up and leave. They're quite strict about not allowing late check-outs, probably because rooms are in high demand during peak season.
Environment: Very quiet, you can't hear any motorbike noise, and it's convenient for getting to all the attractions.
MMaira176First of all, thanks to the receptionist, concierge, and housekeepers for attending to me during check-in also related staff for being polite. However, I would like to highlight an issue regarding whether it was Trip.com or Shangri-La Hotels and Resorts management that listed rooms not actually available to customers, despite costing thousands and above for one night. Because of this, I had to go back and forth changing rooms.
Additionally, the room itself was different from what was shown; it only had a jacuzzi and a fairly good seaview. Luckily, I only booked one night to see how it was, since the ratings were high. If not for the staff treating me well, I might have given a lower rating than this.
Please ensure that the rooms you advertise are accurate, especially since there is no refund and full payment is required. For improvement, please also address the issue of flies and insects while dining at the restaurants and bar. A five-star resort should be better than any stall.
AAnonymous UserOverall, we had a great stay at the hotel. The location was convenient and easy to find. One of the highlights was the variety of water slides and activities for kids, making it a great choice for families. We also loved the direct beach access from the hotel, which meant we didn't have to leave the property to enjoy the beach.
The breakfast was excellent, with a wide selection of food and plenty of options to choose from each morning.
The only downside was the luggage service. It took about 45 minutes for our luggage to be delivered to the room, and that was after I had called to follow up as it had not arrived yet. However, this was likely due to the large number of guests checking in at the same time, as we visited during the holiday season.
Despite this minor inconvenience, we thoroughly enjoyed our stay and would consider returning in the future.
GGuest UserThe room was quite satisfying. The family suite consisted of two rooms, both offering great views and large windows. The rooms were also very tidy.
The hotel's breakfast was rich and varied, and the staff were all very friendly, proactively smiling and greeting guests. A particular highlight was the swimming pool's proximity to the beach, which, despite the sand not being super fine, was very convenient in terms of location.
The only minor drawbacks were some details that could be improved in this older hotel, such as replacing the towels with fluffier ones, and providing a check-in guide that clearly marks nearby supermarkets, shops, and attractions.
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