Excellence service, provide shuttle for morning visit to nearby markets. Walking distance to city, shopping and locals spots.
Provide a cakes surprise for birthday celebration. Love their toiletries. A very comfortable hotel, will be our preferred return hotel.
Wonderful view top infinite pool, skylift parking and excellent polite staffs.
Provide reminder for checkout and call us to check if we are doing good and need any service. Great experience, highly recommended.
Small yet nice windy skybar
Indicated for birthday celebration, ignored remark, no service or extra wow service.
Requested for bouquet to deliver to room upon receive, reception keep it till evening until we call to request and reception request guard to deliver to us.
Overall hotel grade conventional hospitality. No wow service or beach grade 4 stars feel.
Parking need to walk very far to next building of you reach on weekend and if there is event.
Noisy and dirty beach due to abandoned wood branches and no maintenance
Pros:
Great location – very convenient, with plenty of restaurants and a supermarket within walking distance. The hotel has a stylish design and the rooms are spacious.
Cons:
Unfortunately, the room did not appear very clean.
The bedding and towels are very old and outdated – they should have been replaced a long time ago.
No lockers at swimming pool.
Overall / Personal opinion:
The location and design are strong points, but the poor cleanliness and outdated linens really let really let the experience down.
I have upgrade my room to 1bedroom suite. My family and I love the room. My kids enjoy the bathtub. Hotel location is good too as it is near to the airport. It only cost me about RM14 by taking grab from hotel to airport. Will definitely book again..
Our experience at this hotel was great. The rooms were comfortable, the environment was clean, and the service was good. Most importantly, all of my family members enjoyed the stay and felt relaxed and happy throughout our time here. It was a memorable family trip, and we would gladly recommend this hotel to others.
everything is ok.. the breakfast food is delicious while eating you can see the sea.. the view is beautiful.. the location is good.. the beach is close to the hotel.. only the cleanliness is a little lacking in the room.. the bed sheet is dirty but a little.. the worst thing is the smell of the pillow is a bit less pleasant.. hope the hotel can make improvements
Location : This location is very superb. The seaview was astonishing. Food stalls are everywhere nearby.
Services : Arrived late night to check in. The receptionist is not that helpful and not explaining much. Got some issues with breakfast where my room suddenly not breakfast included while we paid together for it when booking. Try to explain to the Indian F&B manager but at first he refuse to trust me and ask me to go to lobby. Thanks to Mr Vincent he sincerely apologise for the misunderstanding from the system. To the Indian F&B manager, you need to learn to apologise sincerely from Mr Vincent and learn some manners as I heard you talk bad about other customers as well.
Food : Not much choice but the food was good.
Overall, will be coming back in the future and I wish the services will be a lot better. TQ
Although the rooms at this hotel aren't huge, they are clean, tidy, and comfortable, with excellent facilities. We had a fantastic experience. We arrived early in the morning (check-in was officially at 2 PM), but we were able to check in smoothly and were even offered complimentary chilled juice by the front desk, which was a lovely touch. It's definitely worth coming back. What I miss most is the durian in Penang – it was absolutely amazing!
We stayed in G Hotel Kelawai for 5 nights. The hotel is between two shopping malls - Gurney Plaza and Gurney Paragon. Excellent location. Another hotel nearby (about 400m) is G Hotel Gurney. Both the hotels' guests are given the option to use each other's facilities and guests are given the flexibility to have their breakfast at either hotel without any advanced notice. By the way, G Hotel Gurney is the older hotel and is directly connected to Gurney Plaza, whereas G Hotel Kelawai is less crowded and quieter, which we liked. The breakfast variety is acceptable for guests who are on a short stay. Out of curiosity, we wanted to try out the breakfast at G Hotel Gurney but were prevented from doing so because of the heavy rain. Upon request, hotel guests can commute between the two by the hotels' buggy. The 25-m swimming pool and gym in Kelawai were hardly used. Clean and well-maintained rooms.
Amazing
557 reviews
9.4/10
Price from
PKR 31,377
per night
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8.2/10
Very Good
蔡蔡育倫Perfect location, its easy to walk to the old town from the hotel , and its easy to get a grab bike. The room is very comfortable and clean!
SSkumar1973Trip.com should have highlighted that on the day we checked in there was a fire drill!
We could jot sleep or rest after our long drive to the hotel. Rooms very old and outdated. Bathroom was small, the bidet was on the wrong side of the toilet.
Air-conditioning was not working! Maintenance had to chg the filter but still it was bad.
Room slippers was the worst, rooms carpet was coming off the metal strip almost cut my feet.
Breakfast and the staff was a plus, but overall very noisy the room, thet need to call the pest control, I think rats running in the vents!! Great free parking but you have to take a long drive back to the lobby, a huge turn around from the parking... bad experience overall.
GGuest UserMy family had a great time staying at PARKROYAL Penang Resort. From the moment we arrived, the staff were warm, welcoming, and very attentive, making our stay comfortable and memorable.
The room was spacious, clean, and well-maintained, perfect for a family stay. We especially loved the beautiful sea view and the relaxing atmosphere around the resort. The facilities were excellent, the swimming pool and kids’ areas kept our children happy, while the beachfront setting was a big plus for us adults.
Breakfast was enjoyable with a wide variety of choices, and the dining experience overall was pleasant.
Overall, it was a wonderful family getaway. We truly enjoyed our stay and would definitely recommend PARKROYAL Penang Resort to families looking for a relaxing and enjoyable holiday. ⭐⭐⭐⭐⭐
CCasreneDuring my booking, I requested a room away from the lift for a quieter stay and also asked for birthday decoration. However, upon arrival, there was no birthday decoration, and the room was located very close to the lift.
The room was on a floor with shared facilities, and the room next door was the laundry room. The towels were dirty, and the shower hanger was damaged.
I contacted the staff to raise these issues. They informed me that my requests were not recorded in their system. I requested a room change, but was told that the hotel was fully booked and no room change could be arranged.
The staff were unable to resolve the issues during the peak season and advised guests to avoid staying during the eve or public holidays.
GGuest UserExcellence service, provide shuttle for morning visit to nearby markets. Walking distance to city, shopping and locals spots.
Provide a cakes surprise for birthday celebration. Love their toiletries. A very comfortable hotel, will be our preferred return hotel.
Wonderful view top infinite pool, skylift parking and excellent polite staffs.
Provide reminder for checkout and call us to check if we are doing good and need any service. Great experience, highly recommended.
Small yet nice windy skybar
YYevon ChaiFongOur experience at this hotel was great. The rooms were comfortable, the environment was clean, and the service was good. Most importantly, all of my family members enjoyed the stay and felt relaxed and happy throughout our time here. It was a memorable family trip, and we would gladly recommend this hotel to others.
__cmb439225000059****Opened in 2025, the rooms are very new and the shower offers a full wrap of hot water with great pressure, making it feel like a spa after bathing – very comfortable. The swimming pool on the 23rd floor is also fantastic, allowing you to enjoy the strait's night view while swimming. It was a pleasant experience overall.
Iizzat afifieverything is ok.. the breakfast food is delicious while eating you can see the sea.. the view is beautiful.. the location is good.. the beach is close to the hotel.. only the cleanliness is a little lacking in the room.. the bed sheet is dirty but a little.. the worst thing is the smell of the pillow is a bit less pleasant.. hope the hotel can make improvements
MM480148****The hotel has a great view. Although the rooms are a bit old, the service is excellent, and they even offer a welcome drink. The private beach is beautiful and perfect for various water activities. You can also visit nearby restaurants and bars to watch the 'Iron Flower' performance, which was a fantastic experience!
GGuest UserIndicated for birthday celebration, ignored remark, no service or extra wow service.
Requested for bouquet to deliver to room upon receive, reception keep it till evening until we call to request and reception request guard to deliver to us.
Overall hotel grade conventional hospitality. No wow service or beach grade 4 stars feel.
Parking need to walk very far to next building of you reach on weekend and if there is event.
Noisy and dirty beach due to abandoned wood branches and no maintenance
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