The dom room with bathroom and toilet was well cleaned. Great location, just next to Hot Springs.
You can get filtered water free of charge from the bar.
However WiFi network was not stable, very slow.
Overall, pretty good for a hostel
This hotel is located in a small alley, with an inconspicuous facade, but the interior is a delightful surprise. At its center is a beautiful little garden, bursting with vibrant flowers and plants, surrounding which are elegant four- or five-story buildings, seemingly recently constructed. The pale yellow exterior is striking and elegant. The windows are adorned with rustic brown wooden latticework, and the interior features solid wood floors, stylish wooden furniture, comfortable and clean bedding, and well-equipped bathroom fixtures and toiletries. The breakfast is plentiful and delicious, and the dining room is also exquisitely decorated. The staff are warm and attentive; our experience was excellent!
The front desk staff were incredibly welcoming and helpful. We arrived feeling a bit of altitude sickness, and they immediately gave us important advice and tips on how to alleviate the effects. The hotel room was clean, tidy, and comfortable. Breakfast offered a wide variety of food options.
The hotel is very well located, and the restaurant is unbeatable. I didn't give it a 5/5 because I went for my birthday and wasn't given any gifts, even though I specified them at check-in.
Besides the location (5mins walk from train and restaurant’s) and quality of the rooms, the reason this is getting a 5 star review from me and my mates was the customer service.
The people working at the hotel - in particular Nathale and William - were absolutely wonderful. Probably the best customer service I’ve ever received (I mean this literally). They went above and beyond to answer all our questions and helped us navigate train suspensions and protests (even offered us showers and a place to rest after climbing Machu Picchu, post check out).
They didn’t just respond to needs, they assessed and identified what would make us more comfortable and they delivered it proactively.
The hotel is very successful, near stops, taxis, shops and cafes, the room was 508, clean but a little killed with a web on the windows and unpleasant smell, bed comfortable, warm, hot water is, with a piece of soap and shampoo. Very delicious and saturated breakfast - Swedish table, from hot - omlet, unparalleled fruit salad, yoghurt, mushrooms, tea-coffee, bakers, cheese, ham.
I chose it carefully because it was a trip with my mother. The accommodation condition was very good, but it was a little difficult because it was cold in the early morning. They were kind enough to provide a heater, but I had difficulty sleeping because of altitude sickness.
Great location which is very close to the tourist center of Cusco. It is also just 5 mins walk to the train station if you want to travel to Machu Picchu.
very good! I didn't take a lot of photos, but I probably told you about it! First of all, I went to Machu Picchu to stay in Hot Water Town for one night. The town was really small, so this hotel looked far from the station. It took only 3 minutes to walk. I got off the train station and walked uphill.
The hotel is four stars, the lobby reception service is very good, there is free hot tea bags for you to drink, there is an elevator with luggage storage service, the room is large, and the bed for two people is almost Queen size.
Room facilities are complete: electric fans, heating, blankets
It is worth mentioning: Wi-Fi is particularly easy to use, the meeting is very smooth; the faucet is large, the bath is very happy!
Watching the river at night to sleep, the white noise of sleep aid
Breakfast was too early to experience, but the hotel staff were very enthusiastic and patient. After returning from Machu Picchu, we rested in the lobby and charged to the train station to return to Ouyutai.
The price is also very affordable, in short, the experience is very good 😘 recommend everyone to come
The location is good, but the room is small, there is no drinking water in the room, no toilet paper, and the window facing the street cannot be opened. It would be better if the bathroom is separated into dry and wet areas. The breakfast is a bit simple.
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GGuest UserHad two separate bookings with the hotel as I was going to Machu Picchu and staying overnight there. During my first day at this hotel in my first reservation, I was asked to pay for this second booking together. No receipt given but was assured that there will not be any misunderstanding. Was told to pack and leave my things at the reception and check out and re-check in. So not sure why I needed to pay for the second reservation upfront in my first booking (Maybe afraid that I would cancel it as I was really tempted to). As mentioned in my previous post, the amenities are severly lacking, cause of low water supply, the pipes and toilet filling up is very loud and the water flow from the tap is like the picture at night and it was trickling and dripping one of the early mornings when I had a tour. In short, i will not stay here again.
Nn a g iI stayed to climb Machu Picchu. The access was good and the bus stop to Machu Picchu was very close.
The breakfast time was relatively early and I had to get up early, but it was delicious.
Since there is no screen door, it is recommended to be careful not to let insects come in when opening the window, or to look outside without opening.
I was grateful that the restaurant in the series was discounted.
GGuest UserBelmond Monasterio: The Best Hotel in Cusco, Beyond Any Comparison
Without exaggeration, Belmond Monasterio is the best hotel in Cusco. Even after trying two other higher-priced Belmond properties and the JW Marriott, I still firmly believe this is the ultimate choice.
The beauty of this hotel is beyond words. The elegant public spaces and tranquil gardens create an atmosphere of timeless serenity. The classic, historic walls whisper stories of the past, while the dazzling golden chapel adds a breathtaking sense of grandeur. Every detail is a masterpiece.
Yet, what truly sets Belmond Monasterio apart is its service. The staff are warm, professional, and genuinely caring. Their service attitude is impeccable—perhaps the best in South America. A prime example: when I lost my credit card, they found it and returned it promptly. Compared to the Los Cabos Waldorf (which I mention due to its premium pricing), this hotel’s service is on another level—infinitely more personal, thoughtful, and heartfelt.
I would love to give special recognition to my butler, though unfortunately, I have forgotten his name.
In short, I cannot recommend this hotel enough. Endless love for Belmond Monasterio.
KK TravelsLet me start with the positives, stylish design, exactly like the pics advertised, from entering the hotel to the resting area to the balcony to the room, all very nice.
But you need to be ready for the stairs if you not getting here by car, going out and coming back from the square, especially if you have luggage or backpack, everyone arriving here were out of breath.
The bathroom has odor coming up from the pipe, which is normal for house this old, if you are okay with it.
I was in room 201, sound proof does not exist, can hear car passing, dog barking, guests coming back from partying at night, tourists cheering & leaving hotel for trips at 3:30am, didn’t get much sleep.
Most disappointing thing was hot water, I arrived in the afternoon climbing up the stairs, was hoping to have a quick shower before heading out for dinner, stood in the bathroom waited 5mins for hot water, was told be staff hot water was out they are trying to fix, came back after drinks, still no hot water, was very late so didn’t call staff, tried to have a shower before check out at 7am, hot water was still not available after another good 5mins standing in the shower… sigh
PPP666Great location which is very close to the tourist center of Cusco. It is also just 5 mins walk to the train station if you want to travel to Machu Picchu.
JJay Kay NocturnalHighly recommended, I’d definitely stay here again
Location is unbeatable: just a 3‑minute walk to Plaza de Armas, perfect for exploring the city on foot.
Rooms are comfortable and clean, with a cosy bed and a heater available at all times. No TV in my room but honestly, with everything nearby, you won’t miss it 😄
Extremely helpful staff, genuinely some of the most supportive I’ve ever encountered. They were incredibly accommodating and even helped me multiple times late at night when Rappi wasn’t working and I needed to order food.
If you have early tours (4:00, 5:00, 6:00 AM), just let them know in advance — they’ll happily prepare your breakfast earlier for you, which I really appreciated.
They also decorated our room exactly as requested, which made our stay even more special.
MMananxi_MXvery good! I didn't take a lot of photos, but I probably told you about it! First of all, I went to Machu Picchu to stay in Hot Water Town for one night. The town was really small, so this hotel looked far from the station. It took only 3 minutes to walk. I got off the train station and walked uphill.
The hotel is four stars, the lobby reception service is very good, there is free hot tea bags for you to drink, there is an elevator with luggage storage service, the room is large, and the bed for two people is almost Queen size.
Room facilities are complete: electric fans, heating, blankets
It is worth mentioning: Wi-Fi is particularly easy to use, the meeting is very smooth; the faucet is large, the bath is very happy!
Watching the river at night to sleep, the white noise of sleep aid
Breakfast was too early to experience, but the hotel staff were very enthusiastic and patient. After returning from Machu Picchu, we rested in the lobby and charged to the train station to return to Ouyutai.
The price is also very affordable, in short, the experience is very good 😘 recommend everyone to come
GGuest UserBesides the location (5mins walk from train and restaurant’s) and quality of the rooms, the reason this is getting a 5 star review from me and my mates was the customer service.
The people working at the hotel - in particular Nathale and William - were absolutely wonderful. Probably the best customer service I’ve ever received (I mean this literally). They went above and beyond to answer all our questions and helped us navigate train suspensions and protests (even offered us showers and a place to rest after climbing Machu Picchu, post check out).
They didn’t just respond to needs, they assessed and identified what would make us more comfortable and they delivered it proactively.
GGuest UserCleaning lady friendly and helpful. Owners who normally run the place out of town. Hotel is about 10 minute walk to town. Most of the road to plaza is paved. I ate at a very good restaurant in plaza. Almost all the restaurants offer excellent views and vegetarian options. The hotel has glorious views from the rooftop where they serve breakfast daily. There is coffee available or hot water 24x7. The area is quite except for cows mooing. Internet excellent. Hot shower excellent. Eggs made to order for breakfast. Google translate needed at hotel + in town. Wish all hotels offered filtered water. This would reduce the daily purchase of plastic bottled water. I enjoyed my stay.
PPeter Tang 369Hotel location is very good in the old town, six or seven minutes walk from the weapons square
The internal environment of the hotel is very good, the decoration is very beautiful and very clean.
The room is also clean and tidy, but there is no exhaust fan in the room. The smell of the bathroom is difficult to disperse, especially the closed room without windows.
The service is difficult to say. I booked a superior room with windows and balconies. When I checked in, I said that the room was gone. The room I upgraded was the result of the ”upgraded” room. It was a fully closed room without windows! I don't agree, but the hotel said there was no room. The ”discussion” result was to give me free dinner. I didn't have a choice. I could accept...
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