I had a wonderful stay at this hotel. The staff were warm, attentive, and always ready to help, creating a welcoming atmosphere from the moment I arrived. My room was clean, comfortable, and well-maintained, with all the essentials provided. The facilities were impressive, especially the dining area and overall cleanliness throughout the property. Location was convenient, making it easy to explore nearby attractions and access transportation. Breakfast offered a good variety and everything tasted fresh. Overall, the hotel delivered great value for money, and I truly enjoyed my time here. I would happily return and highly recommend it to others.
The hotel was very clean and comfortable. I particularly appreciated how the bath and luggage storage areas were separate from the capsule area, which made for a much quieter and more restful stay compared to other similar facilities.
There were also plenty of showers, sinks, and hairdryers, so I never felt like it was crowded.
Another nice touch was that each guest received their own bath mat. This kept the changing rooms clean and dry, which was a pleasant surprise.
My only minor complaint was that my capsule felt a bit cold. Even with thermal underwear under the provided loungewear, I woke up in the middle of the night because of the chill. It would be even more comfortable if blankets were available for rent or if the room temperature could be adjusted.
The hotel location is near the shopping mall and 5-10 minutes from the Sendai Station.
However,I will not recommend this hotel If you have rented a car for your trip as the hotel does not have its own car park. There are 3 shared car parks near the hotel and they are quite full on Sat and Sun.
The location of this hotel is relatively remote, suitable for self-driving tourists, parking is sufficient 
There is a large supermarket near the hotel AEON, ToyRUs
 Breakfast restaurant  on the 2nd floor,  The dining place is very large 
We went to Sendai for last three years and we stayed at this hotel for at least three to five days. Nevertheless, no loyalty credit has been given. We booked a room at the last date we left Sendai (ie 2-3 Dec) and lastly we changed our mind to stay tat this hotel for two more days (ie 30 Nov to 2 Dec). When we asked if we could stay at the same room from 30 Nov to 3 Dec but not staying at the corner room, the hotel replied either we had to upgrade the room we booked for 30 Nov to 2 Dec by paying extra JPY4,000 or downgrade the room we booked on 2-3 Dec. 「No refund」was offered for any downgrading, thus we had no choice but paying extra JPY4,000. When entered into the room, we saw some rubbish on the floor, we went down to the reception immediately, in the lift, one of receptionists was with us, we intended to tell her about the cleanliness of the room but she didn’t make any response, seemed that it was none of her business. We showed the vedio regarding the rubbish to the receptionist and asked to change the room. He replied no available room for the change and no helper could help us to clean the room. At last, the receptionist came up and pick up the rubbish. No offer to clean up the room next day but sticking to the hotel’s rules to clean the room every three days. We were very unsatisfied with the hotel services and concerned about the cleanliness of the hotel.
This was my second stay at this hotel. Coincidentally, it was during a Japanese long weekend, and the room rate for two nights skyrocketed from over 800 to nearly 1500 yuan. The bed also downsized from 1.6m to 1.4m. My experience declined, but that's not the hotel's fault, it's my wallet's fault.
The hotel is quite nice, about a 10-minute walk from the station, which is convenient for shopping. Mitsui Department Store is nearby, just across the street. The hotel has a large public bath, which is great for a relaxing soak after a day out. Just try to avoid peak hours.
Was this building originally intended for single occupants? Actually, I liked that; the room was very spacious and comfortable.
I'd love to stay there again!
The hotel is conveniently located just right outside of the train station (shinkansen west exit) and it’s linked to the shopping malls that are around the stations. The bus stops are just below as well, good if you are taking a bus out or if you joined day trips departing from Sendai. The hotel is also very comfortable and the hotel staff are very friendly.
Great
361 reviews
9.3/10
Price from
DKK 322
per night
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9.5/10
Amazing
Free drinks, coffee and noodle in lounge, excellent reception services, good breakfast, good performance-price ratio. Good choice for business trip.
hotel was amazing! hotel was kind enough to upgrade our room on the day as we needed 2 beds magical mirai 2026 was the main highlight of the trip & stay! thanks for making the experience a very memorable one 💙🎶
The location is very good. 5 min to sendai train station. There is a famous grilled beef tongue across the hotel. There is also convenience store nearby. I think the coin laundry is so expensive, it’s 700 yen. Room is spacious and clean.
Wow! Everything was nice here! The location was good, close to the station. The amenities were remarkable and the b'fast buffet sets the standard! I will highly recommend this Koko Hotel and would be more than satisfied to stay again!
The hotel was exceptionally clean and well-maintained. The spacious environment made the stay very comfortable. The bathroom was fully equipped, featuring a rainfall shower and a separate wet and dry area for added convenience. The extra-large double bed came with four pillow options, catering to different preferences. Additionally, the room provided a hairdryer, straightener, and curling iron, which was a thoughtful touch. The staff were polite and friendly, making the overall experience even more pleasant.
We really enjoyed our stay at this hotel. The location is fantastic, our room was a good size and it was so quiet at all times - no noise from neighbours or from the street. Really clean, TV with YouTube and Netflix was so good and the wifi worked seamlessly. Would thoroughly recommend and would happily stay again.
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