I recently stayed at Gurney Bay Hotel and had a wonderful experience overall. The seaview from the room was absolutely beautiful, and the buffet offered a fantastic variety of food choices. The staff at the lobby were also incredibly friendly and welcoming, and the hotel's location is highly convenient with easy access to nearby transport. The only minor downside was the room service efficiency; although the staff answered our phone calls very promptly every time we requested items, we had to call back a few times before the items were actually delivered to our room. Overall, it is a fantastic hotel, and I would definitely recommend staying here!
This hotel truly deserves a good review. I'd definitely stay here again on my next visit.
**Service:** Top-notch! The hotel knew we needed to change (Penang was so hot!), and they let us check in early at 10 AM since a room was available. Water was also delivered to our room very quickly.
**Location:** Super convenient. There's a 7-Eleven right next door and a shopping mall.
**Accommodation Experience:** I requested a standing shower room in advance, and that's exactly what I got. The bed was quite large, and the overall feeling was spacious and clean.
**Dining:** During the May Day holiday, there was about a 5-minute wait for breakfast, which was perfectly acceptable.
The check-in process was smooth and efficient. The room was spacious, clean, quiet, and comfortable, making for a pleasant stay. The only area for improvement would be the shower drainage, which appeared to have some issues during my stay. Overall, my first stay experience was satisfactory, and I enjoyed the comfort and hospitality provided.
I was upgraded to a Deluxe room but it was at the extreme corner next to the service staircase. Grateful for the upgraded but the room conditions were not up to par . Hair in shower room , the shower holder fell when I was taking it out and it dropped on my toe . Hence the blue black toe shown ( hehe ) . I could not sleep the whole night as the air con was very very noisy even when I lower the adjustment. The day curtain was torn . I sound it out to reception the next morning to see whether they can change my room as I was staying for another 2 nights . They did and I reckoned it was another up grade as now the room has a standing shower room . In the other previous room , you have to stand in the bath tub to shower and for a man of 65 , it is a bit tricky . The hotel really needs an up grade too . It is in a good location and CAT bus is nearby . The CAT shuttle is a complimentary bus that moves around the town area .
The saving grace for my trip was that the staff was up to par and reacted quickly . Well done on this .
Now , I wait for my toe to heal .
There is no sufficient space for guests drop off and pick up and for if there are two to three cars the area before hotel will be messed up and stuck together! The enclosed captured screen from goggle map is self explanatory !
Every morning commencing 8:00 am to 09:00am there will be large trolleys outside the rooms and on upper floors transferring towels and other amenities around and the sound like you are sitting by the railway while the trains are crossing which was rather annoying. You will hear staff talking or chatting together and the metallic service door slamming during that period.
Most interesting is every day the housekeeping has left souvenirs to us. The first day was a toilet brush and the second day was a cigarette lighter.
Last but not the least when we approached the concierge to get the luggages while the car was waiting just outside the hotel main door the bell boy asked my wife to move the luggages by herself and the distance was only 3 meters away!
We always stay in this hotel or the next one every time we visit Penang. As usual, beautiful and nice and clean room. We got a cake for our anniversary. Breakfast is good and not crowded like the other hotel. Best location next to 2 shopping malls. We went for seafood buffet in the other sister hotel and at senior citizen price. Fantastic offer.
Will definitely be back. We requested for late checkout because don't want to go too early to airport. They gave us 2 more hours which was fantastic.
For solo travelers like me, this place is incredibly convenient because of its excellent transportation links. All the main attractions – whether it's the beach, historic houses, restaurants, or various downtown spots – are within walking distance. I stayed here for a week and didn't need a single taxi. In the evenings, I could just stroll out to a bar or find some great food. I even made quite a few friends! The hotel's restaurant is also very good. Overall, the value for money here is exceptional.
Overall, a good and practical hotel for the price and location. Nothing too fancy, but it did what we needed it to do. Location was convenient, easy enough to move around George Town, get food, and get Grab when needed.
The part I appreciated most was the front desk/reception. We had to leave very early in the morning for our train from Butterworth, and there was also a last-minute issue with our rented bike return. Reception helped us keep the helmets and keys so the rental company could collect them later.
That kind of practical help matters when you are travelling and trying to sort things out early in the morning.
Room was okay, location was good, and the hotel was convenient for a short stay in Penang.
Not a luxury hotel, but for a simple city stay, it was reliable and useful.
Would definitely consider staying again.
I was very satisfied with my stay at the Rainbow Hotel. The hotel has a fresh and bright environment, and the rooms are well-lit, spacious, with complete and clean bathroom facilities. The surrounding transportation and dining options are very convenient, saving time and effort for sightseeing and travel. The staff were responsive and friendly. Overall, it was a perfect experience; staying here made my trip worry-free and comfortable. I highly recommend it!
This hotel is located in the heart of Penang Island, right opposite Komtar. Upon check-in, we were upgraded to a high-floor sea view room. The breakfast spread was excellent, and it's super convenient for shopping districts and the famous street art area. Penang durians, especially Musang King and Black Thorn, had just come into season and were absolutely delicious! I've stayed at a few other hotels for business trips to Penang before, but from now on, this hotel will be my go-to choice.
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GGuest UserLoved the beach facing room which was like a mimi studio, with a living room, dining table.
Hotel reception to restaurant staff are polite and professional. They even what's app me after check in to check how is my stay. Breakfast variety and quality is good. Will come back in future
I booked the hotel for family members travelling to Penang. One thing that stood out is the excellent location. It is super convenient and within walking distance to many hawker centers, street food and nearby attraction. Highly recommended!
First time staying at the Grand Ol Dame of Penang, celebrating its 140th anniversary. Stayed for 2 nights and the experience was great. Room was spacious and comfortable, facing the sea and you wake up to the sounds of crashing waves. Service was excellent. Breakfast was great, with cook-to-order char koay teow and roti canai, in addition to the standard eggs station. Hotel location was strategic, with plenty of food options a simple Grab ride away. The only thing lacking was the TV, coffee machine and fridge in the room, all of which could use an upgrade.
Fast check in process by Mr Saran. Easy parking access (no need to take any parking ticket. Receptionist will register your car plate number and you can enter and out from parking lot how many time you want). Requested birthday decorations and im so happy when i saw the decoration. It was so amazing! And we get small cake too! Thanks St Giles Wembley Penang for this hospitality! Booked Premier King room. I was impressed by the cleanliness and comfort room. The room was spacious. The bed was comfortable just the pillow is a bit hard for me. Nice view from the room. Quiet room. Breakfast 9/10. Many varieties of food. Delicious! Especially the taufufa. I repeat 3 times 😊. Gym is pretty nice and had adequate equipment. Pool view is Komtar 💜 Great location. Walking distance to 1st Avenue Mall, and most places. Hope this hotel will maintain the services, and cleanliness for long time. Will certainly return to St Giles Wembley Hotel on my next visit to Penang.
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