The environment and the sea view from the window are both beautiful. The hygiene is excellent, and there's a supermarket downstairs, which is very convenient for buying things. The only minor drawback is that using the washing machine costs extra, and there are no complimentary disposable toothbrushes or slippers.
The room was spacious and clean. The staff were attentive and prompt in attending to our needs. They served us more bottles of water in our room on request. We had a pleasant welcome with a drink and ice cream. The hotel is just beside the Gurney Plaza, which makes it convenient for shopping and dining. Highly recommended.
Really liked the hotel environment. The location is super convenient, right below Komtar. We came to watch the New Year's Eve fireworks, and after it was over, we could go straight upstairs to rest, no need to deal with crowds. The staff were also great, and the room was very clean.
Everything is good..the room is clean and comfortable, the view is beautiful. The beach is behind the resort. Only the elevator had a big problem. It was too slow, and we waited 20 minutes but still couldn't go down. Full of people. We had to use the stairs to go down to the 15th floor.
Great location. Easy access to the waterfront and eateries. Love the breakfast spread and the knick knacks in our room. First time seeing a water filter in our room - good eco friendly hotel. However it could be better if the hotel could fix the shower door as it could not close properly, causing water to overflow.
Five stars all around! Big shout-out to the friendly front desk staff. I was torn between JEN Hotel and Wembley, but ultimately chose Wembley because I saw reviews mentioning early check-in, which was a huge draw for me. It's also Chinese-friendly, and the front desk staff can communicate in Chinese. Even though rooms were very tight during Chinese New Year, the hotel still allowed me to check in quite a bit earlier. This gave me a precious three-hour nap, helping me avoid the hottest part of the day and making my first day of sightseeing rich and energetic. Wembley and JEN are just across the street from each other, but Wembley is on higher floors, offering a more expansive view. It's only about 700-800 meters to both Mural Street and the Clan Jetties. There are also plenty of shopping and food courts nearby. The hotel itself is well-maintained, and soundproofing is decent. My only minor complaint: For two adults and one child, we requested an extra comforter, but they brought a blanket instead. Using just a blanket requires quite some courage!
Location is good, right in the centre & within walking distance to eateries & shopping. Close nearby there’s the Hin Depot, it’s like a weekend flea market.
Hotel Service was great, the room that i booked was rather small, city view facing but sun was strong and day time, was abit hot as room window facing the sun. Going green is good, and water dispenser is provided on every floor for our refill. Can i suggest the bottles provided to have a wider opening as when refilling was rather difficult to avoid any spillage, especially taking the hot water
Hotel deco is very festive.
The room lacked basic toiletries like shaver and hand soap. We had to use the one from the shower cubicle each time we wanted to wash our hands. A disposable shaver would be great as these are the basic stuff we would not pack for travel. Our room on the 33rd floor was noisy as there were drilling they were testing the PA system. Once they announced for guests to evacuate the room and not to take the lift. We were totally shocked only to know later it was only a drill. Overall the experience didn’t give us a pleasant stay.
Fantastic experience! I hesitated a lot before booking, but I'm so glad I made the right choice. It's an established five-star hotel with excellent service and a rich variety of breakfast options. The best part is the swimming pool – storage, showers, bath, and sauna are all available, and the pool water is very clean. Our room had no strange smells, though we didn't spend much time there apart from sleeping. All the great food spots are within walking distance, and taxis can easily find the location. The front desk staff can communicate perfectly in Mandarin. Highly recommended!
Good stay at Jazz Hotel Penang 👍
Really satisfied with my trip here. The room was clean, spacious and comfortable, with a bathtub and even a complimentary bath bomb which made the stay extra relaxing. Love the rooftop pool and the overall modern vibe.
Location is convenient — walking distance to Straits Quay and easy access to Gurney area for food. Staff were friendly and helpful throughout the stay.
Overall a pleasant experience, will definitely come back again!
Very Good
692 reviews
8.6/10
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GGuest Userthis hotel is good overall, but when we arrived, they told us that we didn't have a booking with them and they couldn't locate our booking and details. the room was also said to be taken, and they are waiting for a cancellation in order to get our room. There is a lot of confusion among staff. some visitors were told to leave their rooms once they have entered. we waiting 1 hr 30 min to get our room. so check in was at 4.30pm. parking was also very inconvenient, as we had to park at the basement, which was impossible to even get one if you came into the hotel late and a T&G card was also needed to get validated before leaving the hotel if we wanted a free spot. Room was very spacious and clean. the tea and coffee was hard like its never been changed.
GGuest UserThe hotel is located in the heart of George Town, right next to a large shopping mall. While there wasn't much to buy, it's conveniently close to the main city attractions, all within walking distance. I arrived at the hotel around 9 AM on an early flight from the airport, which took about 30 minutes. Luckily, there was a room available at check-in, and I was able to get an early check-in. The hotel shows its age a bit, with some older room facilities, but everything was functional. The breakfast was quite rich, and the lady at the noodle station was particularly enthusiastic. She eagerly introduced the daily specials and even mentioned that I wouldn't get to taste that specific flavor the next day! Overall, the hotel offers good value for money.
MMixiavipThe hotel lobby is spacious, and they have a gym and afternoon tea. When I checked in, the front desk gave me two incredibly fragrant cookies. Right outside the hotel is a night market street. That old man selling粿条 (kway teow) is super popular; there's a long line, but the taste is pretty good.
AAnonymous UserLet me start with the positives. Because I was worried about ghosts, I booked a room in the newer Victory Wing. I told the front desk I trouble sleeping, and they gave me a middle room on the 9th floor. The room had high ceilings and a sea view, which was quite comfortable. The housekeeping was also good; they turned down the bed in the afternoon, leaving two bottles of water by the bedside. The minibar was complimentary, and cleaning was quite frequent. The drainage in my bathroom wasn't great; the water would overflow my feet if it was a bit strong. I didn't report it, but housekeeping still came to clean it, possibly as part of their routine. The lobby and restaurant staff were all quite nice too.
Now for the negatives, which mainly centered around the restaurant. As a five-star hotel, it's unacceptable that there were cockroaches at the noodle station! I truly can't accept this. Malaysians might be more laid-back, but this is a hotel hygiene issue that I believe shouldn't be taken lightly. I don't even want to go into how disgusting cockroaches are. Also, the glasses were always dirty; they seemed to wash them and use them on the spot. Couldn't a hotel of this caliber prepare more glasses?
GGaojinnvshenjingThe room was very satisfactory, and I loved the sea view window design; I slept very comfortably. However, the location is quite remote, the sea view is poor, and the beach and water are not good at all – you can't even look at them. The only good thing about the hotel is its excellent facilities, and the restaurant food is also delicious.
GGuest UserFive stars all around! Big shout-out to the friendly front desk staff. I was torn between JEN Hotel and Wembley, but ultimately chose Wembley because I saw reviews mentioning early check-in, which was a huge draw for me. It's also Chinese-friendly, and the front desk staff can communicate in Chinese. Even though rooms were very tight during Chinese New Year, the hotel still allowed me to check in quite a bit earlier. This gave me a precious three-hour nap, helping me avoid the hottest part of the day and making my first day of sightseeing rich and energetic. Wembley and JEN are just across the street from each other, but Wembley is on higher floors, offering a more expansive view. It's only about 700-800 meters to both Mural Street and the Clan Jetties. There are also plenty of shopping and food courts nearby. The hotel itself is well-maintained, and soundproofing is decent. My only minor complaint: For two adults and one child, we requested an extra comforter, but they brought a blanket instead. Using just a blanket requires quite some courage!
AAnonymous UserStay at this hotel mainly to celebrate my girl birthday . Thanks for hotel arrangement let my girl have a surprise birthday 🎂 .
Swimming pool got 2 slides 🛝 and 2 pools.
Hotel breakfast a lot of choice. We like the fresh fruit juice!!
The hotel sands can link to public sands. It can walk to famous fire shows Ferringhi bay.
SSylvia Wan 2908I booked a king-size bed for me and my daughter. The room was very big (huge huge size) and had two large air conditioners. There was also a big sofa, a table, and chairs in the room, which made it very comfortable.
The bathroom was very clean, and I really liked the shower because it had different water settings you could change.
Every day they give two welcome drinks, and you can choose alcohol, tea, coffee, or juice.
The hotel also has a kids’ play area, a gym, and a yoga room. They provide filtered water, so you can refill your bottle anytime.
We ordered the smoked duck pasta and nasi lemak. The nasi lemak was really delicious.
This hotel is so closed to the airport.
I really loved this hotel and will definitely stay there again.
AAnonymous UserMy stay with OZO Penang was truly awesome! From the moment I arrived, the staff were incredibly friendly, welcoming, and always ready to help, which made the experience even more enjoyable. The hotel facilities were well-maintained and comfortable, perfect for both relaxing and getting around the city.
The breakfast spread was a real highlight, a great variety ranging from delicious local dishes to a lovely cheese platter. There was everything from a freshly prepared egg station to a fun ice cream corner, so there was something for everyone. Overall, it was a fantastic stay, and I would definitely recommend OZO Penang to anyone visiting Penang.
GGeo ChongLocation is good, right in the centre & within walking distance to eateries & shopping. Close nearby there’s the Hin Depot, it’s like a weekend flea market.
Hotel Service was great, the room that i booked was rather small, city view facing but sun was strong and day time, was abit hot as room window facing the sun. Going green is good, and water dispenser is provided on every floor for our refill. Can i suggest the bottles provided to have a wider opening as when refilling was rather difficult to avoid any spillage, especially taking the hot water
Hotel deco is very festive.
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