Hotels With Gym in Penang, Malaysia

From the very beginning, booking this hotel was an emotional rollercoaster. I had already bought and paid for it on Trip.com, and shortly after, their marketing person contacted me via WhatsApp saying the room I booked had the wrong rate. They asked me to cancel my hotel booking and book directly through them instead 😠. Is this some kind of scam by the hotel staff or what? I called them directly, and they still asked me to cancel, which is crazy! Even though my booking was confirmed when I called the hotel, the marketing department claimed there were no rooms available. Wow, that really made me angry! In the end, I refused to cancel because I had already paid. Your wrong rate or whatever else, what does that have to do with me? All I know is that when I booked, the room was available and I had paid for it. And what's even crazier is that when I checked out early in the morning, the receptionist said everything was fine when I handed over the key. But shortly after, they WhatsApped me saying a glass was broken. However, I left everything in good condition, and we didn't break anything. Make your profits legally; don't cheat customers. I'm never staying there again 😡😡

My flight was later in the evening but late check out timing will be 12 pm the latest. In this case I will be out without room for quite a number of hours. To my surprise, the hotel does cater a room for guests to rest and sit in after check out. This room is provide for guests who has check out but flight is much later, to have a place to rest and relax before proceeding to the airport. This is a very thoughtful action.  Thanks.

Environment: The facilities are very new, and the bedding is good too. Service: The front desk service is excellent, with staff on duty at night, which is convenient for check-in and check-out. Location: Convenient, with many dining options nearby. Transportation: It's located in George Town, a bit far from the Old Town on foot (but fine if you like walking). You can take the bus, but you have to wait 😓. Ride-sharing apps like Grab are convenient. Security: There's security, and the elevator requires a key card, so it's quite safe. Hygiene: For an apartment hotel, it's exceptionally good. Free daily cleaning is offered, but you need to inform the front desk. Swimming Pool: Very good, many families with children were playing there.

The accommodation is in a convenient location, easy to travel to, and there is a convenience store at the hotel. The hotel is near the sea, has a good atmosphere, and the receptionists are friendly and provide detailed information about the room. There is a room deposit of 100 ringgit, which will be returned on the check-out day.

Very new hotel an very fun vibes. Room was very spacious and clean, though could still see some renovation leftover stains. The bathroom door could have been a better/heavier door, the current one feels too light and a little cheap. The bed is huge and comfortable! Balcony in our room is perfect for hanging swimwear to dry! Car park height restriction is 1.7m so larger cars need to park outdoor, but security does a great job to make sure that there’s space! There is no lift from car park to the lobby which was a shame, but it’s a work in progress. The walk from drop off to lobby is filled with steps/fairly steep ramp, so it’s tricky for people with weak knees or in wheelchair, though kids full of energy will find it very fun! Overall very good sty and friendly staff in the hotel. Xmas decorations were amazing and insta friendly!

This is my third stay at this hotel, having visited previously when it was Evergreen Laurel and now as Gurney Bay Hotel. I have always appreciated the atmosphere—it has a classic, old-school charm that still manages to attract a younger crowd. Another highlight is the breakfast, which is consistently excellent and never disappoints. However, as a 5-star hotel, I believe the property should maintain a level of service and maintenance that matches its rating. Unfortunately, this stay had some significant issues. On our first night, we suffered from heavy bed bug bites. While the hotel moved us to a new room, we suspected the bed bug issue persisted there as well, though to a lesser degree. Furthermore, the second room had a water leak under the bathroom basin and the water wouldn't drain properly. I believe the hotel is still well-managed overall, but there needs to be more attention to detail. Maintenance should be proactive—inspecting rooms thoroughly and frequently—rather than waiting for a customer to complain before taking action. I truly like this hotel, so I hope management takes this feedback seriously to ensure the 5-star standard is upheld.

Hotel room js clean and friendly reception as well as security guard. I was very tired coming down from Hatyai (flood zone). The staff allow me to check in earlier. Appreciate that. Bed is comfortable and ac is cold. The only negative part is the Ac is quite noisy when it’s at night. Drumming sound from the aircon vent. Many eateries nearby also 2 shopping (Gama and 1st Avenue) are nearby Overall is a comfortable hotel to stay.

Gotten assigned a corner room which seems to be larger as compared to other rooms in the middle. The room is very spacious and comfortable. Amenities are plentiful and the best thing is the complimentary drinks and snacks in the room. The gym equipment are quite comprehensive and they have saunas as well. They provide buggy service to the other side (another hotel under the same name) and shopping mall (limited to Gurney Plaza only). One thing to mention, the LED lighting looked nice on the exterior of the hotel, but in contrast it is a bit annoying when staying in the room. Forced to shut the curtain to block out the lights.

The hotel is great, staff are impeccable in their attentiveness to the guest. Room was spacious, clean and comfortable. Breakfast buffet was absolutely outstanding, with an abundance of choices catered to satisfy every taste. The pool and gym are also fantastic, with the added convenience of being open 24/7, to put in an early morning workout. Spacious and very well equipped and maintained. However, our stay was not without faults and there are definitely some things management needs to address: - the noise from the elevator automatic announcements is absurd! the ”doors opening/closing” alerts are constant and audible from neighboring floors as well as your own.If you stay in a room numbered xx15 or xx16, be advised you will not have a pleasant time - we asked to change rooms immediately as soon as we realized this. - elevators can be SLOW, magma slow. it can take a long time to move around if you are staying in a higher floor. We stayed for 2 nights and during that period 2 separate elevators were down for maintenance. It took us a total of 15 minutes to move from one floor to the other, after getting our room changed (for reasons stated above) and new keycards. - the level from street noise audible in the room is just inadmissible at a supposed 5-star hotel level, at least in the rooms facing the main road. These rooms have, inexplicably, a single pane of glass and very tall windows, which makes soundproofing pretty much nonexistent - mat rempit bikes racing in the dead of night, the call to prayer blasting from the loudspeakers of the mosque nearby before 6am, drilling from the construction site nearby, and other nuisances that definitely disturbed my sleep.

Beautiful heritage hotel with a touch of colonial charm. The location is convenient, within walking distance to many attractions and eateries. Room was spacious and clean, and the staff were polite and attentive. Breakfast spread could be slightly improved, but overall it was a very pleasant stay.