Burgos Hotels with Bars

I booked this hotel for a stopover during a road trip, planning to arrive at the hotel—myself, my 7 and 13-year-old children, and I—take a dip in the pool, and then go out for dinner in town. We arrived and the pool was closed. The explanation they gave us was that there had been an unforeseen problem, without any further explanation or guarantee that it would be open the next morning. The next morning it was open, so we decided to go there to relax a bit before continuing our trip. However, our moment of relaxation turned into a moment of suffering because the air was unbreathable, causing irritation to our eyes and nose, probably due to the treatment they applied. I find the way this 4-star hotel handled this situation unacceptable. We paid for a service that we didn't receive (the pool) or that was in terrible condition, and the hotel showed no care or attention to its guests.

The location of Hote is very close to the center of sightseeing in the old town of Burgos, 5 minutes walk, so the location was good and you can park your car in the private parking lot with confidence.

Buena ubicación , buen hotel lo único malo que es algo antiguo

In order to see this hotel out of the sun, the reservation a few months ago was already in a state of grabbing, and the price tripled ～, but this can be understood. After all, the hotel near the world's best observation point of the astronomical wonder (solar eclipse) once in a hundred years is the best. Check-in experience is OK. It was the last day to leave the store and catch the train very early. The shuttle bus called by the front desk of the hotel was late. ～ I was anxious to find the front desk. There was no one (ó﹏ ｡), and I was anxious to find Trip.com customer service, and I couldn't contact the hotel customer service. (⋟﹏⋞). Fortunately, a quarter of an hour later, the car came to ～ and it was too late to reach the European Railway Station. 🥲. Really a thrilling experience! I hope the hotel will strengthen its service awareness in the future, at least no one at the front desk can receive ～. In addition, I am especially grateful to Trip.com customer service for my urgent need, and actively help me contact and think of a solution 💪 Like Trip.com Service awareness 👍👍👍❤️

El servicio es deficiente. No hay recepción ni sitio para dejar las maletas. Te atienden los camareros y son muy secos. Está a media hora andando del centro

Nice convenient location. Manager was extremely helpful and kind. Room was basic but cleas comfortable and quiet. Thanks for the help John Kelly Ireland