Urangan Beach Hotels

The person in charge of the hotel is very amiable. We arrived late on the day of check-in, but the person in charge still entertained us warmly. The hotel facilities are very complete, general household appliances are complete, and there is also an outdoor garden for recreation. Overall, the stay experience was very pleasant.

It is a Motel. Parking and laundry available. We booked 2 weeks in advance 1 room for 2 night (2 reservations were made within 1 hour, informing the reason by email) and at the check-in we discovered that we had to change the room after the 1st night, very inconvenient because the next day we had the tour to Frazer Island leaving at 7.25am and we had to move all our luggage in our car (at this time in the morning the reception is close). The reception close at 7pm (not a minute later) and when e arrived at 7.30pm we had to check-in at the bar/restaurant and they were not allowed to change the room assignment. We had dinner at the restaurant (average quality) and were served at the bar by a very rude and touchy waitress...we were on the way of leaving the restaurant. The manager offered to provide dinner the next day due to the room issue, which did not happen even though she was present.

The location is in a residential area, quiet, a bit far from restaurants, shopping and the beach. The room is spacious and comfortable, the kitchen is fully equipped, you can wash and cook, and the network is good.

I stated at the Ramada for two nights when I was in Hervey Bay for a trip to Fraser Island. Overall, it was a pleasant enough stay. The hotel location is located near the esplanade, which is a quiet part of town about 8 km from the CBD, and has a few dining options within walking distance near the boat club. The hotel staff were all friendly upon arrival, the hotel room I was in was reasonably modern / well maintained (but your expectations should be set at ”regional Australia hotel quality” and not ”major city hotel quality”), and it has a on-site pool / restaurant (there was also a tiny 'gym' but it did not really have anything other than a cardio machine and some small weights). There was on-site parking, but the spaces were small and filled up very quickly when I was there (I didn't have trouble parking, but did find myself getting the final free space a couple of times). I had no real complaints about the place and would happily stay there again.

Service was OK No discussion about deposit at time of booking only when booking in. Room smelt bad. I think the carpet was wet and moldy. Had to leave all of the doors and windows open to let freash air into the room. Was not game to turn on the air-conditioning in case it was mold affected like the carpet. Kitchen sink drain smelt like a toilet. Had to pour hot water down the drain to try and get rid of smell. Room was tired and dated. Stayed at the Remada last time and would recommend them over Mantra in its current state.