Pullman properties in Brisbane

The Pullman Brisbane Airport was the hotel of choice due to its easy access to the terminals as we had an early flight out the next day. It was very clean and comfortable. The staff were very friendly and helpful making the check in and check out process smooth. Even helping us with our luggage to the shuttle bus.

I recently stayed at Pullman Hotel and unfortunately, the experience was disappointing. For the price point, the quality felt far below expectations. The rooms are clearly outdated — the shower and overall bathroom setup feel old and in need of renovation. The bedding was also poor quality and uncomfortable, which is not what you expect from a hotel in this category. Service was another major letdown. Out of roughly 10 interactions entering and leaving the hotel, only once did a staff member make eye contact or acknowledge me. There was a clear lack of warmth, attentiveness, and basic hospitality. The restaurants were particularly frustrating — inflexible service and a general lack of customer care made dining an unpleasant experience. Overall, it feels like you’re paying premium prices for a product that simply doesn’t deliver. Significant improvements are needed in both service and facilities to justify the cost.