Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Jun 2, 2026
NurulzzhThe location was excellent and made it very easy to explore Brisbane, with convenient access to the CBD, South Bank, dining options, and public transport. The rooms have good views of the city.
The hotel was clean, comfortable, and well-maintained, but what stood out most was the service from their team. The receptionist especially was friendly and welcoming, and we appreciated the assistance with storing our luggage and providing umbrellas during the rainy weather.
These thoughtful touches made our stay even more enjoyable.
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Price per night from:€101
Posted on Mar 28, 2026
Guest User
The lobby smells lovely, and the hotel is very clean. However, the facilities are a bit dated. It's very close to Story Bridge, making its location a real asset. It's suitable for a 2-night stay, but not ideal for an extended visit. Also, the soundproofing in each room is quite poor; I could hear the foreigners next door having a meeting at 6:30 AM (they're certainly hardworking and ambitious, I'll give them that...).
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Price per night from:€166
Posted on May 18, 2026
SarahH16Great location was great but the hotel is looking very old. Had to wait about 10 minutes to get serviced. Only 1 person on front desk. No valet parking or assistance with luggage. No clear signs for lift. Once out of lift to find room which direct was so small I missed it. Bathroom was huge with a lovely bath. Only problem is the toilet is in bathroom so if someone is using the toilet you can't use bathroom. No robes available and rooms were cleaned after lunch so after being out all day coming back to hotel beds not made or towels replaced. I know these are little things but we paid top dollar to stay there so expect 5 star quality. Will not stay there again. Much better modern offers out there.
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Price per night from:€144
Posted on Jun 3, 2026
eee999The location is pretty good; it's within walking distance to the Central Station, although the uphill walk might be a bit tiring with heavy luggage. The front desk service was excellent, and the Hong Kong gentleman who helped us made communication very smooth. We stayed in an accessible twin room, which was quite spacious, but the showerhead in the bathroom was old and had tape wrapped around a damaged connection. Since we had an early flight the next morning and couldn't make breakfast, the front desk kindly provided us with packed milk and cereal. Overall, it offers good value for money!
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Price per night from:€93
Posted on Jun 7, 2026
KennyNZService: The front desk staff were very welcoming and tried their best to accommodate my needs.
Environment: Located in Brisbane city center, King George Square is just across the street, and the pedestrian street is a bit further. It's about a 400-meter walk to Brisbane Central Station, and two blocks to the Queen Street Bus Station (it's underground, so you need to take stairs).
Cleanliness: It was relatively clean, but the carpet was a bit dusty.
Facilities: The elevators are a bit old but mostly functional. All the room's appliances work, and the central air conditioning is powerful.
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Price per night from:€110
Posted on Oct 12, 2025|Queen Room
Nick LouposHad a great stay at this hotel.
Location was perfect and the bed and pillows were amazing
Will definitely stay there again
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Price per night from:€104
Posted on Mar 13, 2026
Guest User
My Worst Experience at a W Hotel to Date
I have stayed at various W properties, but my recent one-night stay at W Brisbane was easily my most disappointing experience with the brand. For a hotel that prides itself on design and luxury, the functional execution of the room was severely lacking.
There were several significant issues that made for a very uncomfortable night:
Poor Room Design: The air conditioning is positioned in a way that it blew directly onto my face all night. It was impossible to deflect, and I had to sleep on the other end of the bed. Then I had another issue below.
Disruptive Noise: The in-room refrigerator was close the the bed and making distracting noises throughout the night that made it difficult to sleep.
Between the mechanical noise and the poorly placed AC, I barely got any rest.
Maintenance & Cleanliness: after I woke up in the morning, I was shocked to find a visible hole in the bed sheets. This is not the level of quality control one expects from a five-star establishment. And the bath tub has visible torn and wears. Also the motel level toothbrush.
Service: there was no staff at the door helped me and my 70 yo mom with our luggages. I hvae to acknowledge that we arrived quite late but I did expect quality service from a lux hotel. And also no free upgrade offered like my stays with other W.
Honestly, I am just glad my stay was only for one night. I expected much better from the W brand and won't be rushing back to this particular location.
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Price per night from:€210
Posted on Jan 16, 2025
Konnor
Lady at the reception was very curteous and very hospitable. I would Have much appreciated that if it was my first time staying at the hotel , room was excellent
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Price per night from:€114
Posted on Nov 1, 2025|Queen Ensuite Room
Guest User
Due to slow drainage in the bathroom that wasn't fixed, the hotel moved us to an upstairs room. It was a huge improvement from the previous one; the room and bathroom were spacious and clean, both with large windows that opened, offering a great view.
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Price per night from:€42
Posted on Mar 16, 2026|Standard Double Room
Guest UserAlthough I received my booking confirmation from a third party, somehow I missed important check-in information from the hotel which is keyless and has no onsite reception. Through the kindness of strangers, we were able to get into the foyer where there was a number to contact. It’s advertised as a 24hr reception but it’s important guests know it’s a remote reception. Once I got onto the receptionist, he was able to send me the important message with the check-in information. As we were heading out for dinner we were able to assist another couple who were experiencing the same problem.
Overall, it was a good stopover. We had a good night’s rest in a comfy bed, however, there were no bedside lamps for reading and the one wall lamp near the bed didn’t work. The shower was hot and the location is excellent for access to a variety of great restaurants.
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Price per night from:€63