Name: Pullman Phuket Karon Beach Resort
Address: Phuket, Thailand
Rating: 8.6

China

Shanghai

United Arab Emirates

Dubai

Thailand

Phuket

France

Paris

Bangkok

South Korea

Seoul

I stayed at the Pullman Jing'an for a business trip, and the experience far exceeded my expectations. The hotel boasts a prime location right in the Jing'an Temple commercial district, with the subway station just steps away. Getting to West Nanjing Road or Hongqiao is very convenient, and there is an abundance of dining options in the surrounding area.

The lobby has a modern and grand design, and check-in was very efficient. The room offered an expansive view, and the bedding was exceptionally comfortable—a lifesaver for overcoming jet lag or recovering from intense work. The breakfast spread was extensive, featuring both Western pastries and a live noodle station for fresh Chinese noodles, making it a perfect start to the day. This will definitely be my top choice for my next trip to Shanghai!

Decent stay, but several misses for a 5-star property

My stay at the Pullman Shanghai Central was a mixed bag—nice in some areas, but disappointing in others.

Check-in: The staff were very friendly and welcoming on our first day. However, I was surprised that they wouldn't let me check in until 3:00 PM. At most other hotels, I'm usually able to get an early check-in (even if I arrive at noon), so this felt a bit rigid for a property of this level.

The Room: The room itself was comfortable—the bed was soft and the shower pressure was actually perfect (not too strong, not too weak, just right). Unfortunately, the room smelled strongly of cigarette smoke upon arrival. To their credit, when I called the front desk, they immediately offered to change my room, which was very professional of them.

Breakfast: This was the biggest letdown. The breakfast buffet felt more like what you'd expect from a 3-star hotel rather than a 5-star Pullman. The quality and selection just weren't there for me.

Overall: It was an okay stay—nothing terrible, but nothing exceptional either. I wouldn't rate it a 10/10, more like a solid 6. Good service from the staff, but the check-in policy, smoke issue, and food really held it back.

My stay at Pullman was absolutely perfect, definitely five stars! The room offered expansive views and stunning scenery; watching the city lights at night created a wonderful ambiance. The room itself was stylish and upscale, clean, comfortable, and fully equipped, making for a fantastic living experience. The hotel breakfast had a rich variety of options and was consistently good, with an elegant and comfortable dining environment that set a great tone for the day. Cookie and Nancy provided warm and thoughtful service throughout my stay, making me feel completely at home. From the environment and facilities to the service, everything was impeccable. This is my top choice for accommodation when visiting Shanghai South Railway Station, highly recommended!

🎉 Due to work, I've been staying at the Pullman Shanghai Qingpu Excellence for several nights recently! Overall, it's been a great experience! The room is spacious, clean, and tidy, and the bathroom even has a large bathtub! The bedding is comfortable, and the room offers a nice view of Qingpu New City. The hotel facilities are quite comprehensive! The breakfast selection is rich 🍰, and it tastes really good too!

The water in the hotel was undrinkable; boiling it only left a lot of scale. We had to go out and buy our own water. The environment was quite nice, and breakfast was just okay, maybe we just weren't used to the food. Overall, it was still pretty good.

The hotel room facilities are a bit old, but the service is good. The buffet breakfast offers a wide variety of choices and tastes great. It would be even better if they could add a noodle station for freshly cooked noodles or vermicelli. The hotel has a great location, making travel convenient. You can take the red subway line directly from the airport, and the hotel is just off the corridor bridge from the subway exit. It's also within walking distance to the Marana yacht area across the street. The soundproofing in the rooms is excellent, ensuring a quiet night's sleep. The executive lounge offers nice views.

I had a great stay overall and would come back again after the renovations are completed.

The staff were very friendly and always greeted me, which made me feel really welcome. Housekeeping did an excellent job every day — fresh towels and a nicely made bed. I also appreciated being allowed to check in early (with a charge), which was very helpful since I arrived early.
The location is super convenient, close to the MRT and directly connected to a mall.
A couple of small issues: the room was a bit dusty at first, and I wasn’t informed about the ongoing renovations. The drilling noise was quite disruptive when I was trying to rest.
Overall still a very pleasant stay!

Hotel location is excellent, next to a large shopping mall and supermarket. Staff in general is very helpful and friendly.  The 2 room apartment is spacious. The only thing I would recommend for improvement is the maintenance as we found that the balcony door is out of order and could not be locked. Also the water pressure of shower tap is quite low and can be improved. But overall our stay in this hotel is very satisfactory and enjoyable.

Pros: Great location, a cliffside hotel with an infinity pool boasting stunning ocean views. The sunset, especially on a clear day, was absolutely amazing. My child had a blast in the pool. It's close to the airport, and the beach is relatively good (much better than Mai Khao Beach, which is also close to the airport – it's gentle and offers more activities). It's a perfect hotel for a 2-3 night stay before leaving Phuket. At 1000 CNY/night, it's incredible value for money. Another huge plus is the breakfast variety and quality – it's excellent! (As a picky eater from the south, if I say it's good, it's definitely good, I'm that confident! 😎)

Cons: Being a cliffside hotel, the rooms are built on a steep slope. For guests whose rooms are far, taking the buggy back can be a hassle. During peak check-out time, I waited for about 15-20 minutes for a buggy. However, this also has a small advantage: each building only has four rooms (at least in my case, my floor only had two rooms), which offers great privacy. I stayed for three nights and didn't encounter any neighbors, even though the hotel was mostly full during my stay. It's not like those hotels with long corridors full of rooms.

Overall, I think it's very good for this price point. As someone who has stayed at many hotels (I stayed at 4 hotels during my 11-day trip to Phuket, and have stayed at nearly 10 high-quality hotels in Bali and Koh Samui), this one stands out.

We had a wonderful stay at Pullman Phuket Panwa Beach Resort. The resort is beautiful, relaxing, and perfect for a peaceful getaway. The facilities, atmosphere, and hospitality made our stay truly enjoyable.

A very special appreciation goes to Nat, who provided us with exceptional service throughout our stay. Nat was incredibly friendly, attentive, helpful, and always made sure that we were comfortable and well taken care of. The warm hospitality and genuine effort really made a difference to our experience.

Service like this is what makes guests remember a hotel and want to return. Nat is truly an asset to the Pullman team and deserves special recognition for the outstanding service.

Thank you, Nat, and the entire Pullman Phuket Panwa team for making our stay so memorable. We would definitely love to come back again!

The hotel is designed in a garden style, with a 24-hour shuttle service internally. Breakfast was decent, and the service was acceptable. The sea view from the rooms facing the ocean is absolutely stunning. The weather in Phuket this season is also wonderful, making it a very pleasant place for a vacation.

Pullman

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