Find 5-Star Hotels in Brisbane

Every aspect of this stay from check-in to Check -out was fantastic. The staff were very helpful especially the manager Joe, as he gave us a tour of the hotel and a room change as each room is very individual and has a variety of views of the city. We would highly recommend this hotel for its location to explore beautiful Brisbane.

The hotel facilities are excellent, and the pool and gym are well-maintained. The breakfast selection is rich, and the ingredients are fresh. Both check-in and check-out processes were efficient and smooth. The overall environment is quiet and comfortable, making it perfect for both business trips and leisure travel.

The decor and interior design are quite retro, which made for a pleasant stay. The service was excellent, and the hotel was very clean. It's in a quiet location yet still close to everything, offering great value for money. The breakfast was also very substantial. I'll definitely be back.

The Pullman Brisbane Airport was the hotel of choice due to its easy access to the terminals as we had an early flight out the next day. It was very clean and comfortable. The staff were very friendly and helpful making the check in and check out process smooth. Even helping us with our luggage to the shuttle bus.

We had a very pleasant stay at Sofitel Brisbane Central. The location was excellent, making it very convenient to explore Brisbane, and all the staff we met were friendly and helpful. We stayed as a family of three with our child, and the room was spacious and comfortable enough for all of us, which made our stay especially enjoyable. One area that could be improved is the carpet cleanliness. The overall hotel was comfortable, but I felt the carpet could have been cleaned a little more thoroughly. Breakfast was good, although I would have loved to see a wider selection of Asian food. On the other hand, the fresh fruit was excellent and the coffee was very good, so we still enjoyed breakfast each morning. Overall, we had a lovely stay and would be happy to stay here again, especially because of the great location, spacious room, and kind staff.

The hotel is right in Brisbane's CBD, less than a 10-minute walk to City Hall and about 15 minutes to Queen Street. Getting to South Bank is also super convenient, just a bridge crossing away. If you're driving, be aware that the hotel doesn't have its own parking garage. You'll need to contact them in advance for the address of a partner parking lot, which costs $36 per day.

My Worst Experience at a W Hotel to Date I have stayed at various W properties, but my recent one-night stay at W Brisbane was easily my most disappointing experience with the brand. For a hotel that prides itself on design and luxury, the functional execution of the room was severely lacking. There were several significant issues that made for a very uncomfortable night: Poor Room Design: The air conditioning is positioned in a way that it blew directly onto my face all night. It was impossible to deflect, and I had to sleep on the other end of the bed. Then I had another issue below. Disruptive Noise: The in-room refrigerator was close the the bed and making distracting noises throughout the night that made it difficult to sleep. Between the mechanical noise and the poorly placed AC, I barely got any rest. Maintenance & Cleanliness: after I woke up in the morning, I was shocked to find a visible hole in the bed sheets. This is not the level of quality control one expects from a five-star establishment. And the bath tub has visible torn and wears. Also the motel level toothbrush. Service: there was no staff at the door helped me and my 70 yo mom with our luggages. I hvae to acknowledge that we arrived quite late but I did expect quality service from a lux hotel. And also no free upgrade offered like my stays with other W. Honestly, I am just glad my stay was only for one night. I expected much better from the W brand and won't be rushing back to this particular location.

I recently stayed at Pullman Hotel and unfortunately, the experience was disappointing. For the price point, the quality felt far below expectations. The rooms are clearly outdated — the shower and overall bathroom setup feel old and in need of renovation. The bedding was also poor quality and uncomfortable, which is not what you expect from a hotel in this category. Service was another major letdown. Out of roughly 10 interactions entering and leaving the hotel, only once did a staff member make eye contact or acknowledge me. There was a clear lack of warmth, attentiveness, and basic hospitality. The restaurants were particularly frustrating — inflexible service and a general lack of customer care made dining an unpleasant experience. Overall, it feels like you’re paying premium prices for a product that simply doesn’t deliver. Significant improvements are needed in both service and facilities to justify the cost.

Remember to bring your own toothbrush, toothpaste, and disposable slippers, but other amenities are provided. The balcony is nice, and while the bedroom isn't huge, the living room is quite spacious. The bathroom has two entry points and a bathtub, which is great for a soak. Both the room and living room air conditioning units work really well. The front desk service was good, but being rushed to check out by the cleaning staff wasn't a great experience. Overall, it's still excellent value for money, and the pool was open.

Lady at the reception was very curteous and very hospitable. I would Have much appreciated that if it was my first time staying at the hotel , room was excellent