"1. I arrived at hotel 3:30pm check in is 3pm i was told room wasn’t ready. i waited 2hrs until 5:30, when I was checked in and given room key card for # 307. I go to room 307 slide card go in only to find a lady in the room! Needless to say it scared her and embarrassed me. I go back to desk shared what had happened. I was told to wait wit any apology. I waited until 6:45 until I got a room. 2. 8/4 /23 the last night of my stay i was awakened at 10:45pm which loud banging on my room door. I heard someone saying come to the door. At the door i was told ny the manager that he needed my card to take down and run because I didn’t check in when i arrived on 8/2/23. To which I replied no way I did check in but I’ll be at the front desk in 10 mins. 3. Once at the desk I tell the manager i have already had my card ran, he insist it hasn’t been. I tell him i don’t want to be charged twice, he assures me i want be so i let him run it again (mistake)! 4. I get home the night of 8/5 i check my bank website for the hotel charge. I had three charges 1 correctly matched my check out receipt the other two were fraudulent totaling $741.19. 5. I have stayed at this property the 2 previous years while attended a annual event in the area with no issues at all. Upon arrival this year I found that management has changed since 8/22 and not for the better! 6. I will certainly will not stay here or any other “Choice “ hotel property again. I called both the hotel they are clueless only thing i got was that it seems i paid for both rooms. I called Choice HQ they were no help. I am working with my bank to resolve the issue, do your self a favor and avoid this Hotel in Robbinsville at all cost!!"