Hotels in Streeterville, Chicago

A historic hotel with accessible prices if you get a discounted offer. It’s a shame they don’t offer breakfast but the location makes up for it, right on the magnificent mile. Our room was confortable but the A/C unit was too noisy.

The location was good and the price was good. It was clean overall, but the shower curtain in the bathroom smelled a bit

The hotel is clean and tidy, conveniently located, reasonably priced, and has excellent service. All staff members patiently answered our questions. The city of Chicago also left a very deep and good impression on my wife and me. By the way, downstairs is the world's largest Starbucks Reserve store, and the tiramisu is worth trying.

Best experience you could possibly have at a hotel. From the staff to the room. Delightful.

I am a guest of your's. I am very happy here. I sing highly of your service. First of all, the hotel is so beautiful. It looks like a garden. I enjoy it. Then, foods are delicious and some of them are amazing. Most important reason is that the bed is so big and soft that I don't want to get up every morning. It's wonderful here. I can't believe it that I must leave. I want to live here again if I come to this city again.Thank you.Sincerely yours a guest.

I was in this hotel for a conference so my need is quite minimal. Generally speaking the hotel is in a great location that is easily accessible. The room itself is fairly simple , I think for this price though the service should be a little better. My room has couple of occasion that the tea and coffee wasn’t top up after cleaning and soap as well. The bathtub is a bit stained but it is cleaned. Wifi - there were multiple times that it was a bit slow . If I have to rank based on the price as well I would say above average

1. Didn’t asked for accesible room, but that’s what I got. 2. AC/heating system had a weird noise all night, you can’t turn it on because literally you won’t sleep. 3. Shower had someone’s else hairs in the shower wall, gross. - Hotel Manager: if you do not trust the team and their responsibilities, then you will have to do the rounds yourself to ensure your hotel is operating properly in all aspects. - Housekeeping manager: If you do not trust your people, you will have to do the rounds yourself. -If you still do your rounds but you don’t inspect the rooms properly, then you shouldn’t be in that position. Room fridge isn’t working in the rooms (front desk mentioned) so they ask you if you need one to ask front desk but they are charging for it, so who’s fault is it? client or hotel? don’t charge for something you need to repair REGARDLESS. Make no sense for customer service. Also, if you guys are having a group of “young teen/just turn 21” people, why would you put someone on the accesible room by their room? If someone requires an accesible room, in this case I didn’t required one, got assigned one, but imagine an elder person by their room. These “kids” were loud as heck until 4AM, fighting, arguing, drunk, crying, overall it was a nightmare. Normally I have a good experience with Sheratons, but this one is overrated. I chose this hotel because last minute the company I work for had a meeting suggesting to find different hotels that may give us a group rate for the upcoming visits we will have to do in Chicago, but there’s no way I will suggest my coworkers to stay at this hotel with a first time bad experience. Not sure if I would give it a second try. Can’t risk it.

The service attitude at the front desk was extremely poor. We had confirmed a day in advance that we could check in a little earlier, but when we arrived, we were made to wait in the lobby for more than an hour. After checking out, I called and complained, and the result was nothing. I always chose the Peninsula when I came to Chicago, and there is a high probability that I will not choose this hotel again in the future.

Staff is wonderful. Hotel has been updated but still shows a little wear. Pool is lovely. In our room we Noticed a brown stain on rug near table. Also noted on our last morning there that the sheet in one area had a yellow hue. Odd. We were busy so we didn’t notify staff until after we left. That said, I did notify and they were responsive. Location on Michigan is awesome. Easy to walk to restaurants, train, etc. Location was fab.

Very nice city center for this. There is the largest food supermarket in the United States across the road. Front desk service is very good and satisfactory. Especially a Vietnamese boy. There are also two heart-warming free drinks before 8 o'clock every night. Very large, self-contained suite. Will come to live next time.