Relax Hotel

Relax Hotel Reviews

Relax Hotel

Tower C, World Trade Center, No. 888 Liyu Road, Wucheng District, Jinhua, Zhejiang, ChinaView hotel details
Relax Hotel
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Guest Reviews of Relax Hotel

9.0/10
Good
1191 review
Verified reviews
Location9.2
Amenities8.8
Service9.0
Cleanliness9.1
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All reviews(1191)
Positive reviews(1141)
Reviews with photos/video(147)
Large rooms(138)
Convenient for shopping(98)
Delicious breakfast(97)
Friendly front desk staff(70)
Located downtown(37)
Perfect for business trips(31)
Stayed multiple times(16)
Has rooms for families(6)
Negative reviews(50)
Ilker0101
Queen Room With View
Stayed in Jun 2025
Business traveler
11 review
8.0/10
Very good
Posted on Jul 11, 2025
Thank you. Nobody knows English.
Response from Property: Dear guest, thank you very much for your excellent review and stay. We apologize for not being able to respond directly in English due to language barriers. It is our greatest honor to know that you enjoyed your stay. Your encouragement will motivate us to continuously improve our service quality. We sincerely look forward to seeing you again!
Guest User
Deluxe 2-bed Room
Stayed in Apr 2024
Solo traveler
3 review
9.5/10
Amazing
Posted on May 10, 2024
The Air Conditioner was not cooling well .
Response from Property: Thank you for your stay.We sincerely apologize for not giving you a satisfactory stay experience.Recently, the temperature difference between morning and evening has been large.The on and off time of our central air conditioner is 16:30-23:00.You can call the front desk in advance if you need it next time.We can also ask the guest room center to place an electric fan for you.Sorry again.
Guest User
Deluxe Queen Room
Stayed in May 2024
Family
3 review
10/10
Outstanding
Posted on Jun 16, 2024
good service at the reception and also at the restaurant. Good breakfast and nice location just a couple of meters away from the exit.
Response from Property: 尊敬的賓客:您好!感謝您對金華瑞萊克斯的支持,感謝您給力的點評,出門在外,住得舒心是每個旅者的期望,我們一直秉承着熱情微笑、盡善盡美的服務理念,讓每一位客人滿意是我們的心願。期待您再次光臨哦!
Anna Kkkk
Queen Room With View
Stayed in Apr 2024
Traveling with friends
19 review
8.5/10
Very good
Posted on May 4, 2024
Hotel is mostly for local tourists. Facilities for foreigners on-site are limited. Very nice restaurant on the 4th floor. Important to mention barbecue house hotel next door for late dinner.
Response from Property: Dear guests, we are very sorry. Currently, our hotel does not have entertainment facilities. Our hotel currently provides wedding banquet boxes, meetings, dining, and confinement center receptions.Maybe there happened to be a May Day wedding banquet when you checked in. I'm sorry for misunderstanding. Next to our hotel is the World Trade Mall, which can satisfy your shopping and dining needs. There are also cinemas, KTV and other leisure and entertainment. I'm sorry again. make you misunderstand
6615****
2-bed Room With View
Stayed in Mar 2024
Other
64 review
10/10
Outstanding
Posted on Apr 6, 2024
The hotel has a central location and is next to a large shopping mall, so there is everything you need within a few minutes of walk. The room is spacious, and is on the 23th floor, so it has a good view and quiet. The hotel is well-equipped in general. The staff were friendly and efficient. The most remarkable thing is the breakfast, it has such a wide variety of both Chinese and Western food that you can hardly avoid eating too much.
Response from Property: Dear my friend ,I`m so happy to hear that, and it`s my honor to be a wonderful memory of your journey. We also look forward to your visit to our hotel again to provide you with better service. Finally, I wish you happiness everyday!
Guest User
Deluxe 2-bed Room
Stayed in Mar 2024
Business traveler
18 review
3.5/10
Posted on Apr 4, 2024
I spent several nights feeling hot trying to get the temperature low so I can sleep. I fall asleep in frustration and wake up in the middle of the night hot. I asked how to get the cold air to work and they said they don’t have cold air AC in the rooms. They said they could bring me a fan and a bucket of ice. Seriously? I pay for a camping experience in a 4 star hotel. If you need AC, avoid this hotel.
Response from Property: Dear my friend,I`m so sorry to hear that, we should solve this problem as soon as possible ,and we also looking forward to your next stay at our hotel ,we want to be a wonderful memory of your journey!Finally,wish you happiness everydays~
Guest User
Deluxe 2-bed Room
Stayed in Nov 2023
Solo traveler
1 review
9.5/10
Amazing
Posted on Jan 2, 2024
I visited Jinhua to see my friend and this hotel was in a very convenient location where I could go to the mall or restaurants very easily. The facilities were also very clean!
Response from Property: 看到客官您的點評酒店小夥伴們萬分開心。很榮幸我們的服務得到您的評價,我們一貫保持熱情真摯地為客人服務。瑞萊克斯大酒店位於世貿中心,處於繁華的商業圈,附近有世貿中心商城,舒適、靜謐、温暖、樸實的住宿空間是我們酒店人致力為您打造的生活方式,我們很期待您經常來看看,等您回家哦
钱至浩Nathan
Deluxe 2-bed Room
Stayed in Aug 2023
Solo traveler
47 review
10/10
Outstanding
Posted on Nov 12, 2023
Top notch Hotel... the rooms are big and spacious... Location is perfect( next to the mall)
Response from Property: thank you for your patronage and welcome next time
Dionis Kim
Deluxe 2-bed Room
Stayed in Jul 2024
Business traveler
33 review
10/10
Outstanding
Posted on Nov 18, 2024
Amazing place
Response from Property: 尊敬的賓客:您好!非常感謝您的入住與五星好評 !很高興能為您的出遊帶來美好的時光。您的好評給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨 !歡迎您再回來體驗,祝生活愉快!
borque
Deluxe 2-bed Room
Stayed in Jan 2023
Business traveler
36 review
7.0/10
Posted on Feb 4, 2023
there is a construction in hotel hard to sleep
Response from Property: Hello, thank you for your stay and taking the time to share your stay experience with us. During your stay, our hotel is being upgraded and renovated continuously. We are very sorry for the inconvenience caused to you. We believe that after the renovation, we will show you a new look.
M424037****
Deluxe 2-bed Room
Stayed in Oct 2025
Family
11 review
10/10
Outstanding
Posted on Nov 17, 2025
I stayed in a family room six years ago, and today I brought my daughter back for a return visit. It felt familiar, everything was great, and the nearby shopping mall was very convenient. I'll definitely come back in six years.
Original textTranslated by Google
Response from Property: Your sincere five-star review filled me with warmth and gratitude as I read it over and over again on my phone. To us, every thoughtful review is like a star in the night, precious and bright. Your recognition is not only an affirmation of our products/services but also the greatest reward for the hard work our team has poured into them. We deeply understand that behind this "perfect" review lies your trust and understanding. We cherish the kindness of your taking the time to write these warm words and will forever remember it. Your satisfaction is the starting point for our relentless pursuit. This praise will become our driving force, spurring us to never slacken our efforts and to provide an even better experience for every friend like you every day. Thank you again from the bottom of our hearts for your patronage! We look forward to our next encounter and wish you all the best. We are always ready to serve you again!
M340035****
Deluxe 2-bed Room
Stayed in Apr 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on May 18, 2025
The room is large, clean and tidy. There is a shopping mall downstairs, which is very convenient for travel and shopping. I will book again when I come to Jinhua in the future. It is suitable for family travel and friends gathering. It is worth recommending.
Original textTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your thoughtful review. As you said, the hotel is located in a bustling area, with first-class convenience for transportation, shopping, and business travel. Each of our employees will provide more intimate and meticulous services to let you stay away from the noise of the city and enjoy the beauty of the small city. We look forward to letting you enjoy a more perfect stay experience next time!
coco_july12
Deluxe Family Room
Stayed in Apr 2025
Family
39 review
7.5/10
Posted on May 5, 2025
▶️During the May Day holiday, I chose to visit Jinhua and booked this hotel. I stayed for 4 days and 3 nights. Overall, it was not bad. For example, the breakfast was rich, the underground parking lot was large, the room layout was reasonable, and the location was very lively. It was in the city center~ ▶️Disadvantages: 1. The handle of the shower was loose and fell off as soon as it was twisted; 2. The girl who answered the phone at the front desk hung up before I finished speaking (the girl on duty at the hotel front desk at 10:30 pm on May 4); 3. The front desk auntie who ate breakfast hoped to see the room we booked before asking. The room we booked included three breakfasts. For several consecutive mornings, she would ask if the child was over 1.5 meters tall and to measure the height. I want to say, please read our booking information carefully before asking. Even if we are 2 meters tall, breakfast is included. Being asked every morning really ruins the mood of the day.
Original textTranslated by Google
6/11
Response from Property: Dear guest, hello! Thank you for choosing to stay with us and for your feedback. We sincerely apologize for the unpleasant experience you experienced. Your feedback is very important. We have already reported it to the department and are making immediate improvements. We believe our colleagues will provide even more attentive service to our guests in the future. We apologize again for your inconvenience and look forward to welcoming you back to experience even better service.
Aerdeyadasizhangshicheng
Deluxe 2-bed Room
Stayed in Apr 2025
Family
24 review
6.5/10
Posted on May 10, 2025
To summarize first: I will not consider staying in this hotel again Location: The hotel is located in the downtown area, close to the mall, and parking is free Facilities: My family happened to be in their menstrual period, the hot water was not hot enough, and the water temperature was 40 degrees Celsius. Since the demand for toilet paper during menstruation is relatively large, this is the first time I have encountered such a toilet paper box. At 10 o'clock in the evening, the box broke and the paper could not be pulled out. I had to ask the guest room to deal with it, which really affected the stay experience. Service: It was average. The disposable items were delivered during the May Day holiday in about 15 minutes.
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at Relax Hotel. We apologize for the inconvenience caused by the high number of guests during the holiday. We will definitely strengthen management. Regarding the issue with the toilet paper dispenser, our engineering department has stepped up to repair it and will ensure this issue does not occur again during your next stay. We sincerely apologize for the inconvenience. We also thank you for your understanding and tolerance. Finally, we wish you happiness and good health!
@fengyunzi_YF
Deluxe Queen Room
Stayed in Oct 2025
Other
11 review
9.0/10
Great
Posted on Nov 13, 2025
The room was spacious and clean, the Simmons bed was very comfortable, and the surrounding commercial street was bustling.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your five-star review! Your recognition is a great honor and a driving force for us to continuously improve our services. We are delighted to know that you had a pleasant stay. Providing warm and attentive service to every guest is our unwavering pursuit. Your praise is a tremendous encouragement to our team, and we are especially gratified that you have given such high praise to the hotel's facilities, environment, and staff service. We sincerely look forward to your next visit, so we can have the opportunity to create more wonderful memories for you. Wishing you all the best and a happy life!