Since its grand opening, Shangri-La Shenyang has stood as the "Heart of Shenyang" at the core of the city's "Golden Corridor" on Qingnian Avenue. Perfectly positioned in the urban hub, it neighbors high-end commercial landmarks such as Mixc and Kerry Center, with a short walk to the Industrial Exhibition Hall Station (Metro Line 2). The hotel offers seamless access—within 30 minutes—to both Taoxian International Airport and Shenyang North Railway Station, while cultural treasures like the Shenyang Imperial Palace and Zhang Xueliang's Former Residence are easily within reach for an immersive historical journey.
The hotel features 383 elegant guestrooms and 58 serviced apartments, with spacious layouts starting from 42 square meters that define refined living. Expansive floor-to-ceiling windows capture sweeping views of Qingnian Park’s shimmering lake and the dynamic city skyline. On the 30th floor, the Horizon Club Lounge elevates the experience with exclusive executive privileges and panoramic vistas, offering distinguished service above the clouds.
"This stay was a far cry from my visit in March this year. Both times, I booked Executive Club rooms primarily for the lounge access to relax.
1. **High Deposit**: For a three-day stay, they charged a 6500 RMB deposit. I found it quite high and double-checked, but the front desk staff was unhelpful and curt, simply stating it was hotel policy.
2. **Insufficient Water**: On the day of check-in, there were only three 350ml bottles of water. By 6 PM, I ran out and had to resort to drinking tap water from the bathroom. When I returned in the afternoon, the water situation hadn't improved, so I called housekeeping, and they brought two 500ml bottles. The next day, it was the same story! I even had my cold and fever medication laid out in the room, yet the staff didn't think to simply provide more water, like six bottles straight away?
3. **Slippers**: Yes, when I came back on the second day, I needed new slippers because the ones from the first day were completely soaked after our shower, but no fresh slippers were provided by housekeeping.
4. **The Embarrassing Afternoon**: On my third day, I decided to extend my stay for another night. I informed the front desk about this at 2 PM that afternoon. What followed was a truly embarrassing and frustrating afternoon. I explicitly told the front desk that I had a cold and a fever, needed rest, didn't want any fruit or anything, and just wanted to sleep. That afternoon, housekeeping staff brought water, slippers, and fruit in three separate trips. I was running a fever and desperately wanted to sleep, but I had to keep getting up to answer the door! I then realized I hadn't pressed the 'Do Not Disturb' button (not blaming the staff, but I had already clearly told the front desk I didn't want fruit and just wanted to sleep), so I immediately activated DND. At 5 PM, I thought I could finally get some sleep. The moment I drifted off, the front desk called, asking if I wanted to check out, extend my stay, or refresh my key card, etc. (Don't your systems track this?!). At that point, I just wanted to go home!!!
The Front Office Manager's approach to resolving the issue was quite subjective. During dinner at the restaurant, I was given a hotel cartoon mascot as a 'solution.' When she called, she did express apologies for these issues and offered me a discount of just over 150 RMB (which I believe was the difference for the executive lounge when I mistakenly extended to a different room type for the fourth night). She clearly had no idea about the embarrassing experience I had that afternoon. The next morning, still running a fever, I had to listen to her lecture me. That's when I decided to write my first truly serious negative review! I hope the hotel ensures they always have enough water and slippers ready! What's the point of charging such a high deposit?"