Best Lugano Hotels

"The room is large and comfortable. The location is good, not far from the lake and the city center."

"Clean One little problem is when taking shower the water could get out the shower door the cause is the door handle is actually a hole in the door glass the water can get out through this hole and the bottom of the door then cause a lot of mess"

"Very clean. Room size is decent, and the little kitchenette is great. Even comes with free laundry and dryer room."

"9.5/10 A really nice hotel overall. The location is absolutely perfect, situated just down the train station, and you could just take the tram and the overall time taken to get to the hotel was like within 1 minute from the train station. The breakfast was also extremely good, a variety of food and beverage choices. The room is absolutely decent and comfortable. Would definitely stay at this hotel again."

"We were given a very warm welcome by Francesca. She is an excellent asset for this hotel. She was very informative and interesting to talk to.  The hotel pool was great. Thank you Breakfast was excellent. The best we have had in a hotel for a while. A wide range of food."

"Review Mixed feelings I stayed on a weekend solo trip whilst working elsewhere in Switzerland, and have mixed feelings about this hotel. I booked this on the basis of the rave reviews on here, which I don’t really now understand - it’s fine but not great in my view. What’s good: - Beautiful public areas in the main building - Spa, pool & sun terrace have great furnishings, very comfortable and a stunning view of the lake - Breakfast buffet is excellent quality & included in room rate. Probably the nicest croissant ever. The staff kindly opened the terrace for me (it was 18 degrees & very sunny) - Some of the staff were kind and helpful, particularly at the reception & the spa desk - Very comfortable beds, lovely linen & towels - good night’s sleep! - Nice location, a little out of the main town (15 mins walk around the lake) so peaceful & quiet - Free shuttle to Lugano train station is a nice extra, although the public bus is very convenient Less good - My room was in an ugly 1970s building with a view of the carpark. I didn’t expect a lake view (it was an additional 200 CHF per night) but this was not exactly a “garden view” as described - The room & bathroom was cluttered with random stuff- promotional booklets, mini bar snacks, bottles of toiletries - there was no space to stand even a wash bag in the bathroom. There were 4 bottles of products balanced on the edge of the bath. Please wall mount the bottles & tidy up! - I asked to borrow an iron - the one they bought had a European plug & all the in-room plugs are Swiss, so it was unusable. I don’t expect everyone to speak perfect English but even google translate could not get me a working iron! I fail to understand why you’d not have the right iron plug for the hotel sockets… - At breakfast I was asked 3 times if they should open a parasol, I politely said “no” so the staff waited for me to go to the buffet & opened it anyway! I was cold in the shade so I just left my food, which was a disappointment - I had to ask for my free tourist card for transport & museum discounts. This should be provided to all guests, had I not been aware of it then I’d have missed out On balance, for me it was overpriced, for 450 CHF per night I will likely try somewhere else next time I come to town. Not a disaster but I feel there’s likely better choices. The Best Western next door is 1/3 of the cost…"

"Everything is fine, but the price list states that a toothbrush is provided, but there was none. The room is cleaned every day."

"The breakfast was good and rich. Has its own paid parking lot. After looking for the air conditioner remote control for a long time, it turned out to be posted on the wall near the door. The attitude of the front desk is very good. If you need to delay check-out for special reasons, it is easy to communicate."

"Good hotel on the hill with excellent view of lake Lugano"

"Perfect stay! The room was clean and comfortable, and the breakfast was very delicious with plenty of choices. The staff were friendly and helpful, making the whole experience even better."