"This trip was a lot of fun."

"Towels were dirty with hair, location is good, place is quite old and run down"

"We had to end our trip early because of a family emergency. At approximately 1:00 PM on July 23, 2026, we left our room, returned the room key to the front desk, and asked for written confirmation that we had left the hotel early. The night before, I had already contacted Trip.com, the booking platform I used, and was informed that our prepaid reservation was nonrefundable. I understood and accepted that. To be absolutely clear, at no point during my interaction with the front desk did I ask for a refund or compensation. My only request was written confirmation that we had returned the room key and left the hotel. The front desk clerk insisted that she could not check us out because our reservation remained active until the following day. I told her that I understood. However, because we were leaving the hotel and returning the room key, I asked only for written confirmation that the key had been returned and that we were no longer occupying the room. I explained that this was for security and record-keeping purposes. Since the reservation would remain active overnight even though we had already left, I wanted clear documentation that we had returned the room key and were no longer occupying the room. If any safety issue, unauthorized or illegal activity, or other incident occurred in the room after our departure, there would be a record showing that we had already surrendered the key and left the property. Unfortunately, the clerk repeatedly interrupted me and continued talking about the hotel’s no-refund policy, even after I clearly explained several times that I was not asking for any money. In a condescending manner, she told me twice, “I don’t think you understand what I mean.” In fact, she was the one who continued to disregard and misunderstand what I was actually requesting. I am Asian, and my partner has a lighter complexion. Her behavior changed immediately and noticeably when he entered the lobby. He repeated the same request I had already explained—that we only needed written confirmation that the room key had been returned. Unlike her response to me, she spoke to him politely, was noticeably more accommodating, and then agreed to type a letter. Even in the letter she eventually provided, she continued to disregard our actual request. The letter did not confirm that we had returned the room key. It merely stated that we had “decided to check out by 1 PM” and then again emphasized that no refund was available—an issue I had never disputed and had already confirmed with Trip.com the night before. I have attached a redacted photo of the letter provided by the hotel. As shown, it does not confirm that the room key was returned. Instead, it focuses primarily on the no-refund policy. The letter therefore still failed to provide the simple confirmation I had requested. It appeared that the clerk was more focused on repeating her own position about refunds than listening to and addressing our actual concern. No guest dealing with a family emergency should have to endure such dismissive and condescending treatment over such a reasonable request. I hope hotel management reviews this incident and provides appropriate customer-service training. Based on this experience, I would not choose to stay at Yosemite Southgate Hotel again."

"The room is spacious and comfortable, with two 1.8-meter beds and a separate kitchen-like space equipped with a refrigerator, microwave, and coffee machine. The breakfast is good in an elegant environment, and the service and hygiene are good."

"It's quite nice, although the equipment is showing its age."

"We suppose to have lovely diner with family but what a terrible value for money. The risotto was in one word disgusting. The cheeses take was dripping in fat. This has nothing to do with chateau experience"

"At the foot of Yosemite Mountain, it is relatively easy to drive to Yosemite. Twin room, big room. Breakfast is a typical American breakfast, simple but delicious. It is very comfortable to sit outside and eat breakfast, looking at the mountains and trees in the distance. The exterior gardens of the hotel are very beautiful, with many flowers planted and carefully manicured. Unfortunately, if you arrive at the hotel early and have not checked in, there is no luggage storage service. Overall satisfied, will choose again next time."

"The sanitation and location are both OK, very close to the Yosemite scenic area, but you need to go to the next building for breakfast, which is a bit inconvenient. Overall, it is still worth the price and cost-effective."

"The room was very nice, and the location was convenient. Highway 41, which leads to Yosemite, was right outside the door, and there were also many restaurants and supermarkets nearby."