"It was very convenient to get around with a car, and having a shopping mall attached was a huge plus."

"This was our first stay at The Verve in Natick and we will be back. The hostel had great service, both from the check-in and check-out as well as housekeeping. Our room (king bed) was comfortable, spacious, and we loved all of the shelf space in the bathroom. The location is convenient for accessing major thoroughfares nearby and there are lots of shopping opportunities and restaurants nearby. We are a couple in our 60's and loved the decor which is a throwback to our youth which we enjoyed. We didn't have an opportunity to dine in The Pantry or The Violet Thorn but we did purchase some breakfast items in their Marketplace which has essentials, quick food offerings and other items. All in all, we were quite pleased with this hotel."

"Across the street from the hotel is a large store, convenient for shopping! The room is great! There was a problem with the reservation. We stayed on the 4th floor for one night, and then moved to the 5th floor for 6 nights. Something was left in the room on the first night, and the housekeeping manager (Chinese) was very serious in helping to find and deal with it. The housekeeping service is trustworthy! The sanitary conditions are very good. Several times, the manager personally checked the room and checked the hygiene, meticulously! However, the service at the front desk (***) was very unfriendly. When we called to make the reservation, they said that we could stay in one room for 7 days from the first night, but when we arrived at the front desk, they said no. The hair dryer was broken, so we went to the front desk, and the front desk spoke very aggressively and had a bad attitude! *******"

"It’s a very good hotel"