"Everything was perfect. Super clean."

"It was a great feeling, so we came again today. The most attractive thing is that it is quiet and clean. Everything is new. The hot springs ♨️ bubbles relieve stress and fatigue, and there is an indoor swimming pool."

"My wife and I recently went to the Trident Inn and we so desperately wanted to love this place but were greatly disappointed. When making the reservation we emailed some questions to the front desk and did not receive an answer for several days. First red flag. When we arrived, the person checking us in was pleasant and helpful until he showed us to our room and gave us the key the bottom of the stairs and pointed to our room and said that we could go up on our own. Not what we expected when you’re paying in excess of $500 a night. Clearly training needed for staff on how to take care of the guests. Not impressed. We went down to the bar for a drink before dinner, not 2 seats together at the bar. The bartender looked at us and did not ask if other people would move so we could sit at the bar so we just stood there until the owner finally came over to speak with us. He put us at a table where we waited longer than we should’ve to place our drink orders. Dinner was great even though the setting was less than ideal, very small and tables are crowded together. The overall presentation of the space at the inn is at best unkept, with the entrance in desperate need of some upkeep. The pool area again is nice but again in need of some attention. Bottom line is that for this price point, you expect some elevation of service and attention to details. The room we stayed in was very small, the windows were dirty and one window had no screen on it when we tried to open the windows at night. Staff was friendly and pleasant but clearly not close to understanding what it takes to ensure the care of the guests. We’ve stayed in other Inns in Ogunquit for half the price and have received far better service. At this point we will not return, and although the owner operates 2 successful restaurants in town, this implementation is clearly lacking the execution needed to warrant the recognition of a first class inn."

"The hotel is located on the highway on the border of Ogunquit and Wells. Clean comfortable rooms and easy access to nearby beaches and coastal and town attractions. Happy and pleased to stay here."