Pet friendly Hotels Ponce

When we arrived to check in we were given a room that the bed was so worned out, we couldn't believe this room was assigned to us. My husband went to the lobby and told the receptionist and she placed us in another room that was much better, the bed was comfortable. We cant emphasize enough the need in these days that every rooms need a small refrigerator and a microwave. We appreciated the elegance of your Lobby and the very good service & good meal at the restaurant (B) at the Melia. This place, is a hotel not a motel, treat it like wise. Respectfully yours, Mr & Mrs C. Batista Please confirm you received this review.

WHOA SHOCKED IN THE WORST WAY!!! We chose this hotel because it was as much as the ****** resorts (get the resort) and heart of Ponce. We arrived at 4am and informed them prior, during booking, our flight lands early but were not informed of fee. It was fine but courtesy information should be given prior. The elevator is further and hidden when it should be accessible for handicap. The pool is pretty small and right next to the parking lot, no view. When we entered the room the smell of water mold smacks you in the face. The room was so tiny and out of date, I knew right away we were not staying. We couldn't shower off the airplane funk, as the standing shower floor was stained brown. The bathroom is extremely small as well which made sense why they only had the small standing shower, no tub. The AC was unmanageable and extremely loud like a motor running on no oil. My husband and daughter were exhausted, so we decided to sleep a couple hours before leaving. Sleep was impossible!!! Reminder we came at 4AM. Where the balcony (no sort of pretty view to the heart of Ponce) is you have the back of a building and parking lot with a alley it seems. 5AM a truck was having trouble backing up into something and it was extremely loud. Close to 545AM someone was honking like a maniac in the parking lot of the hotel that echos (which is the view when you open your room door so you hear everything). A little after 615AM workers began construction (which you are not given courtesy information prior after booking) and they were loud. Not only is the work being down loud but the workers are talking and laughing so loud there conversation sound as if they were in our room. We said we couldn't sleep so there was no point to stay longer. After 7AM we check out and they charged us over $250 for no more than 3 1/2 hours being there. I didn't have energy to argue because of no sleep. There is no Kidzone like you see in the picture, that is from a little corner of the cafe there and nomore game. We grabbed breakfast at 5hat cafe $17 for waffles and eggs with juice. I truly do not understand the great ratings as the room itself was more like one of those hourly cheap hotels. The colors of the building and certain little areas definitely cause deceiving pictures. We booked Hilton Golf & ****** Resort and wish we did that first. Holiday Inn Resort is the same price or $100 or $200 more just stay somewhere else and much nicer. Don't do it to yourself if you want to sleep and enjoy Ponce.

This place was horrible. The grounds are beautiful and that's it. The linens are thread bare. The mattress was 2 inches thick on marble platform surrounded by mirrors. The bathroom needed a new toilet and it had no drain cover in the sink. We didn't use the blanket on the bed because it was dirty. We do not recommend this place to anyone. We had reservations for a week. We stayed one night only because we arrived so late and couldn't find something else. Otherwise we would have not even stayed the one night.

Upon entering the hotel it was a lot... meaning there was a restaurant, hotel check-in, stores, and a ****** all within the first few steps of the door. When we checked into the hotel, we were told we had been upgraded to a suite - sounds great! But while the room was bigger than average, I wouldn't call it a suite - just a big room! There was a king bed, but not near the side table (which was mounted to the wall). There was a min fridge along with two love seats and a full-sized futon, but the couches were not arranged in a ”suite-like” fashion, just lined up along the wall. The bathroom was larger, but had no room for anything, if that makes sense. Meaning, towels were located on a table near the entrance to the room itself, not in the bathroom. Also, we noted that the room was cold and tried to adjust the thermostat - to find that it was locked. We asked at the front desk if they could unlock it and they said no, that it had to remain at that temperature with the fan on high otherwise the room would have too much condensation and would freeze up. So the best they could offer was an extra blanket. Pros: beautiful infinity pool and balcony outside our suite to relax on