Lisbon Inn

"Unchanged, filthy pillows with bile on them, soaked through case into pillow. Other pillow, flipped it over, black mold. Room card-key repeatedly failed during stay, but no one available to redo it. So basically locked out for an hour and after that, I left the door "safety bar" as an obstruction to keep my door open when I left, assuring I could get back in. Outside door at end of hallway was never secured, so... very risky. Anyone could walk in and go right in my room while I was out. Sh*t show from the get go. No one on site when I arrived just after 6pm on a Sunday. Called the number to get the "on call" person to come over, but it was transferred by an automated service to another line. No answer. Left voicemail. Repeated this every 10 minutes for 40 minutes. Finally got a person, but they were at a loud party and I had to repeat my name to her 9 times, though it's a simple English name. And spell it out. Repeatedly. Said I had no reservation, though I had made my reservation the week prior to my arrival. Didn't seem to understand that I would need a room. Finally got that across, and they understood they should begin booking me. But then asked me my name again and to spell it out. Several times. Then told me to wait for someone to come give me a key. Someone came after a bit, but was seemingly ignoring me, shaking her head, as though she was just housekeeping and couldn't get me a room. But when I kept trying to get her attention (she was in the office, through a glass window), I got her to understand I needed to check in. Please find someone to check me in my room. But then *she* got me a key and told me how she was alone and had been working without sleep. She wasn't the one I talked to on the phone, who I believe was a remote owner. For check out? I NEED a receipt for reimbursement. I still haven't been able to get one and may be out of luck. I've returned to the hotel several times now, and called that number. After a couple hours, I got someone at that number, who told me my emailed reservation confirmation *was* my receipt. But it does not show a zero balance nor does it have a night by night itemization -- required for reimbursement by the company I work for."

2 pond lodge ★★

Cozy Retreat near main street. Charming 3-bedroom house in lovely Lisbon. ★★★