Okura Garden Hotel Shanghai

First off, upon check-in, the hotel only then informed us about significant noise and required us to sign a waiver. This information was not available on the booking interface. Had I known this in advance on the booking page, I wouldn't have chosen this hotel. The front desk claimed it was in the hotel policy section, but my screenshot showed no such thing, and even when I handed my phone to them to find the relevant notice, they couldn't locate it either. Apparently, some people on Xiaohongshu (a Chinese social media platform) have experienced the same issue. Then, I left an item in my room and reported it to the hotel as lost and found, but I received no follow-up from them all day. Finally, during check-out, the hotel didn't proactively ask if we needed a parking voucher. We only realized we had to pay 160 yuan for parking when we reached the exit, which made us go back to the front desk. I believe it's reasonable for the front desk to offer this proactively. In summary, this experience does not justify the 1000 yuan per night room rate. The stay was not good.

This veteran five-star hotel in Shanghai still offers excellent service, maintaining its five-star standard from concierge to the executive lounge. The room size is indeed a bit smaller compared to newly opened luxury hotels, and the ceiling height is also quite low. The stains in the toilet's side seams, which weren't cleaned properly, definitely need attention. It's also a bit disappointing that the mini-bar in the executive floor rooms doesn't offer a complimentary round. As a descendant of the Garden Hotel's original staff, I sincerely hope the hotel can maintain its former foreign brand image and service quality. I look forward to the renovated veteran hotel better meeting the needs of current guests and forever upholding Shanghai's high-end hotel image.

My local friend recommended the Garden Hotel because it's surrounded by amazing restaurants like Sanbaibei Ningbo Cuisine, Fujiyama Yakitori, and Wuyouxian Soup Dumplings. Even though the hotel is a bit older, its location is absolutely unbeatable. The cleanliness is well-maintained, and there's no musty, old smell. The service and breakfast are also great. Besides those who love the nostalgic 'Shanghai style,' it's perfect for anyone who enjoys exploring alleyways and experiencing the beauty of Shanghai's streets by bike.

This is an established five-star hotel, conveniently located on the bustling Maoming Road and Huaihai Road, making shopping and strolling around very easy. It's also very close to the subway station. The hotel lobby is bright and elegant, and the front desk service is excellent.

Stayed here for a business trip after returning from Japan, specifically because it's part of the Okura group. The service, though... I'd say it was non-existent. Every suited man standing in the lobby had an air of superiority, and the female staff at the lobby bar were completely indifferent. No one greeted anyone. The only thing that felt Japanese was the compact room, haha. The breakfast looked like it had variety but wasn't tasty. Maybe this is just Shanghai – whether you pay 8k or 1k, the attitude is the same.