Hotels near SM, Shanghai
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North Sichuan Road Commercial Area | 0.19km from SM
[Rail transit] Line 10, Line 4 Hailun Road Subway Station Exit 7, 5 minutes walk to;[Hongkou Football Stadium] 8 minutes by car;【 Star Dream Theater 】 from SNH48, 15 minutes walk;[Facilities] 65-inch LCD TV, support screen projection, pay movies;【 Small degree wake up 】 Controlled air conditioning, TV, curtains, lights, and voice chat function;
Hhuamark 2024.06.27
The room is spacious and has a small refrigerator. The hotel has a self-service laundry room with a one-stop service for washing and drying, as well as some fitness facilities. The breakfast is very rich. The window faces the community and has a wide view. The transportation is also very convenient, close to the Hailun Road subway station. There are complete restaurants and businesses nearby.
Outstanding
1517 review
4.8/5
Price from
$54
per night
North Sichuan Road Commercial Area | 0.26km from SM
The Fortune Zhixuan Hotel (Shanghai Hongkou Football Stadium) is an ideal spot for travelers wanting to discover the city. The Fortune Zhixuan Hotel (Shanghai Hongkou Football Stadium) is an ideal choice for travelers who want to take in the sights and sounds of Shanghai. The hotel is only 5km from Shanghai Railway Station and 19km from Shanghai Hongqiao International Airport, giving guests a number of convenient transportation options. In addition, Youdian Xincun Metro Station is just a short walk away. There is no shortage of things to see in the area, with the Zhonggongsida Memorial Hall, Duolun Road Cultural Street and SNH48 Theater all nearby. In their spare time, guests can explore the hotel's surroundings. Guests of this Shanghai hotel can make use of the parking facilities. According to our guests, this hotel provides a very high level of service. This hotel is the usual choice for a large number of business travelers.
GGuest User 2024.05.13
Loved the duplex room! Bus station right in front of the hotel but only problem is that the room was a bit too dark.
Excellent
1946 review
4.5/5
Price from
$31
per night
The North Bund Area | 0.46km from SM
The Haixiang Inn (North Bund Branch) is a budget hotel located at No. 73 Tianbao Road, Hongkou District, Shanghai, China. The hotel enjoys an excellent location, being close to Linping Road Station on Metro Line 4, which is just an 8-minute walk away, and Hailun Road Station on Metro Line 10, which is reachable within a 12-minute walk. Its extensive transportation network makes it easy to access many of Shanghai’s famous sites, such as the Bund pedestrian street, the Oriental Pearl Tower, and the Lujiazui financial district.
In terms of nearby businesses, the hotel is just across the river from major landmarks like the Oriental Pearl Tower, the International Convention Center, the Jinmao Tower, the Ocean Aquarium, the World Financial Center, and the New International Expo Center, all of which are a mere 5-minute drive away. Close-by tourist attractions include the historic Waibaidu Bridge, the vibrant Bund, bustling Nanjing Road, the City God Temple, and Shanghai Old Street.
Additionally, the hotel is surrounded by interesting spots such as the 1933 Laochangfang, the shopping district on North Sichuan Road, the culinary delights of Zhapu Road food street, the fashion wholesale market at Qipu Road, and Hongkou Football Stadium.
For those interested in popular commercial areas, Disneyland Resort is a 40-minute drive from the heart of Shanghai; the People's Square area is a 25-minute drive; and the Jing'an Temple area is a 30-minute drive away.
All guestrooms are equipped with disposable toiletries, a 24-hour hot water supply, around-the-clock air conditioning, and high-speed WiFi. The hotel is dedicated to offering a warm, comfortable, and secure stay. Bedding is changed after each guest to ensure cleanliness and comfort. Upholding a service philosophy of harmony, warmth, and sharing, the hotel aims to provide an exceptionally high-value experience, making every guest feel at home. It is an ideal choice for both leisure travelers and business visitors.
GGuest User 2024.03.21
Facilities: The hotel seems to have been renovated recently. The carpets have been replaced with new ones. It is very good. The air conditioning is also very powerful.
Cleanliness: Very clean. The service staff of the hotel paid special attention to details. They helped clean again when we extended our stay the next day. It was very clean.
Environment: Transportation is convenient near the hotel
Service: Very good
68 review
3.8/5
Price from
$28
per night
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North Sichuan Road Commercial Area | 0.47km from SM
[Rail Transit] Line 10 and Line 4 at Exit 1 of Helen Road Subway Station, it only takes 1 minute to walk;[1933 Old Field Square, Star Dream Theater] 5 minutes on foot;[Nanjing Road Bund, Yuyuan Business Circle] Exit 2 of Nanjing East Road on Metro Line 10 is 3 stops away;[Lujiazui Financial Business Circle] It takes 7 minutes to walk from Exit 12 of Century Avenue Station on Subway Line 4 5 Station;[Hongqiao Airport, Hongqiao Railway Station] Line 10 is about to reach;[Shanghai Railway Station] Line 4 2 stops direct;[Hongkou Football Stadium] It only takes 15 minutes on foot;[Hotel facilities provide] Self-service laundry, robot delivery, buffet breakfast, luggage storage and other services.
GGuest User 2024.04.16
LOCATION: EXCELLENT-100 METRE WALK TO HAILUN METRO
SERVICE: EXCELLENT: FREE WASH AND DRY CLOTH, SERVICE PROMPT AND STAFF VERY EAGER TO HELP
CLEANLINESS: WE STAY FOR 4 DAYS, DAILY CLEANING AND FREE 4 DRINKING BOTTLE PER NIGHT-EXCELLENT
Outstanding
1066 review
4.8/5
Price from
$49
per night
North Sichuan Road Commercial Area | 0.82km from SM
The Waiting Hotel (Shanghai Sichuan North Road&HongKou Football Stadium) provides a great place for travelers to relax after a busy day. The Waiting Hotel (Shanghai Sichuan North Road&HongKou Football Stadium) is an ideal choice for travelers who want to take in the sights and sounds of Shanghai. The hotel is conveniently located just 5km from Shanghai Railway Station and 20km from Shanghai Hongqiao International Airport. Just a short walk from Hongkou Football Stadium Metro Station, traveling to most city destinations is a breeze. This hotel is located near many of Shanghai's attractions including SNH48 Theater, meland club( Ruihong Tiandi Sun Palace Store) and Tian'ai Road. In their spare time, guests can explore the hotel's surroundings. There's never a dull moment at this hotel, our guests indicate that the facilities are excellent. For guests traveling on business, this hotel is consistently one of the most popular choices.
GGuest User 2024.09.11
The location is very good. All the places I want to visit are nearby and can be reached on foot. It's ideal. There are a lot of restaurants nearby. The room is very clean, the bedding is very comfortable, the smart level is also very high, and the flush toilet is very easy to use. Although the room is a little small, the price is there, there is nothing to say. In short, five-star praise!
Outstanding
1634 review
4.6/5
Price from
$37
per night
North Sichuan Road Commercial Area | 0.82km from SM
Kingtown Hotel Shanghai Hongkou (Hongkou Jiating Jiudian) is located in the intersection of Duolun Road Wenhua Street (Duolun Lu Wenhua Jie) and North Sichuan Road Business Street (Sichuan Bei Lu Shangye Jie), Hongkou District. The bund is 2 km away. Diners can enjoy Western buffet meal at the on-site restaurant. Business guests are invited to make the most of the business center. This Shanghai hotel provides Wi-Fi in public areas and parking on site.
GGuest User 2023.06.25
Great location in Shanghai. Rooms are big and pretty clean. Facilities are a bit old but it is what it is. Great view of north Shanghai if on high floor. Good standard Chinese hotel.
Excellent
1765 review
4.3/5
Price from
$38
per night
The North Bund Area | 0.87km from SM
The location is convenient, just a few minutes walk from Line 10. It is convenient to travel and very close to attractions. The internal infrastructure is complete, with a self-service laundry room and coffee machine, as well as free small drinks. The room is very clean, and the lady at the front desk Xiao Cao's service is also very enthusiastic, the hygiene is very clean, and the bed is very comfortable to sleep on. The overall experience is very good. I will continue to choose it next time
Ddodino 2024.08.30
The location is convenient, just a few minutes walk from Line 10. It is convenient to travel and very close to attractions. The internal infrastructure is complete, with a self-service laundry room and coffee machine, as well as free small drinks. The room is very clean, and the lady at the front desk Xiao Cao's service is also very enthusiastic, the hygiene is very clean, and the bed is very comfortable to sleep on. The overall experience is very good. I will continue to choose it next time
Outstanding
418 review
4.7/5
Price from
$38
per night
The North Bund Area | 1.27km from SM
The Iforest Hostel (Shanghai Tongji University Siping Road Metro Station) is an ideal spot for travelers wanting to discover the city. The Iforest Hostel (Shanghai Tongji University Siping Road Metro Station) offers a pleasant stay in Shanghai for those traveling for business or leisure. Traveling to the hotel is easy with Shanghai Railway Station located approximately 7km away and Shanghai Hongqiao International Airport roughly 21km away. The closest major public transportation, Siping Road Metro Station, is only 400m away. Seeing Shanghai's sights from this hotel is easy with Shanghai Hongkou Football Stadium, SNH48 Theater and Tian'ai Road all close by. In their spare time, guests can explore the hotel's surroundings. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. This hotel is a popular accommodation for guests traveling alone.
GGuest User 2024.09.20
I chose a four-person room with a private bathroom. When I arrived that day, the front desk lady saw that I had a lot of luggage, so she enthusiastically helped me move my luggage and introduced me to the basic environment of the youth hostel. This is very friendly to strangers and relieved the tension of coming to a strange city. When I arrived in the room, the room conditions were consistent with the product pictures. The four-piece bedding was disinfected. It was given to you on the same day you arrived. You can make it yourself. When you leave the store, you can take it down and bring it to the front desk (self-service bedding 😚). The bed is a bunk bed with a curtain above and below. Once the curtain is pulled, it is your own space. It's great. The roommates are also of high quality and will not disturb you at night to affect your sleep. I stayed for two days. The people around me were very enthusiastic and friendly. If you are not sure, you can ask. The overall impression is very good 😘 I hope this comment can help sisters who have not stayed in a youth hostel.
Outstanding
1501 review
4.7/5
Price from
$14
per night
Wujiaochang Commercial Area | 1.93km from SM
This hotel is really a pleasant surprise! The hygiene is excellent, the room is clean and fresh, and it makes people feel happy as soon as they enter. The transportation is also very convenient, whether it is going out for fun or business travel. The most unexpected thing is that you can cook in the room, which is very convenient for people who like to cook by themselves. Here, you can enjoy the comfortable service of the hotel and experience the comfort of home. I strongly recommend it to everyone and will choose to stay here next time.
GGuest User 2024.10.15
This hotel is really a pleasant surprise! The hygiene is excellent, the room is clean and fresh, and it makes people feel happy as soon as they enter. The transportation is also very convenient, whether it is going out for fun or business travel. The most unexpected thing is that you can cook in the room, which is very convenient for people who like to cook by themselves. Here, you can enjoy the comfortable service of the hotel and experience the comfort of home. I strongly recommend it to everyone and will choose to stay here next time.
Excellent
60 review
4.4/5
Price from
$65
per night
Jing'an District/West Nanjing Road | 5.12km from SM
Opened in 2022, the Guisu Homestay (Nanjing West Road) is a great accommodation choice in Shanghai. The hotel is conveniently located just 3km from Shanghai Railway Station and 13km from Shanghai Hongqiao International Airport. Being just minutes away from West Nanjing Road Metro Station allows guests to explore the city with ease. The nearby area boasts an abundance of attractions including Jing'an Temple, Moller Villa and Zhangyuan House. After a long day of sightseeing, guests can retire to the comfort of the hotel. According to our guests, the location of this hotel is one of the best around. This hotel is particularly popular with those traveling with families.
CChristine 2024.09.16
1. The building is old but the homestay is clean and bright, with a convenient location.
2. The service is excellent. Customer support is highly responsive and accommodating. For example, when the ceiling light in one of our rooms malfunctioned on the day 1 when we went in, we contacted customer service via WeChat, and they promptly sent someone to fix it. Additionally, when we requested a late check-out at 1 PM to coincide with our airport transfer, they graciously accommodated us. We really appreciated this level of service.
3. Toilet is old but average clean, the shared toilet and the master bedroom's bathroom had poor ventilation, leading to small flies due to the humidity. The master bathroom has a bathtub, and since we had to shower in it, the floor became quite slippery, almost causing us to slip several times. It would be great if the landlord could improve this.
4. Toiletries and a hair dryer were provided, and a stand steamer was made available upon request prior to our arrival.
Overall, we were satisfied with the prompt service and responsiveness, though the condition of the building and some issues with the bathroom need improvement.
Outstanding
558 review
4.6/5
Price from
$55
per night
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No.1
4.7/5
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North Sichuan Road Commercial Area, Shanghai | 1.06KM from SM
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5222 reviewElegant Hotel Shanghai Bund
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2392 reviewW Shanghai - The Bund
The North Bund Area, Shanghai | 1.65KM from SM
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729 reviewKetangxuan Hotel (Shanghai Railway Station Baoshan Road Subway Station)
North Sichuan Road Commercial Area, Shanghai | 2.02KM from SM
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4.6/5
780 reviewHi Inn (Shanghai The Bund East Nanjing Road)
People's Square Area, Shanghai | 2.85KM from SM
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The Bund Area, Shanghai | 2.73KM from SM
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4.8/5
1879 reviewCrystal Orange Shanghai Sichuan North Road Hotel
The North Bund Area, Shanghai | 1.69KM from SM
"Delicious breakfast""Easy to get around"
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4.6/5
2114 reviewZHotel The Somekh Building
The Bund Area, Shanghai | 2.59KM from SM
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3123 reviewJi Hotel (Shanghai Tiantong Road)
The North Bund Area, Shanghai | 2.39KM from SM
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Select dates to view pricesLatest Reviews for Shanghai hotels
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Read genuine traveler ratings & reviews to find your perfect stay.
4.8/5
Outstanding
PPenelopeWe just had an amazing stay at this hotel. The room was not only spotlessly clean, but also spacious and comfortable, offering everything one could need for a perfect rest. The location of the hotel is excellent, allowing easy access to various points of interest in the city.
The reception staff could not have been more friendly and helpful, always with a smile and willing to help with anything needed. The breakfast is first class, with an excellent variety that changes daily, making every morning a new culinary experience.
In addition, the hotel offers washing and drying machines, which is extremely convenient. We were provided with all the bottled water we needed and umbrellas were readily available. This is definitely a hotel we will return to - highly recommended!
4.8/5
Outstanding
AASLSEnjoyed my stay here very much. The location is very nice and about 20 minutes walk from South Sha'anxi Road metro station. Very bustling area with lots of interesting shops and large malls nearby. Room was a bit small but had everything I needed and was clean with a comfortable shower and bathroom. Staff was very nice and helpful, and could also speak some English. Overall enjoyed my stay and worth the price, and I'd stay here again next time! Thanks!!
4.7/5
Outstanding
RRiiyaaSummarize in short : they should keep this place only for Chinese speaker, not recommend for traveller with other languages.
Base from my true experiences, I booked here the night before traveling to Shanghai. Once I check out from hotel in Guangzhou, front desk lady help me called reception at Shanghai Novotel Hotel Chuansha to ask if they can pick me and my partner at Pudong Airport as they advertised for a complimentary shuttle bus.
The lady at Novotel cannot speak English so I passed to the front desk lady in Guangzhou and got to know that I have to book a shuttle bus a day ahead. I accepted this because I read info, just have hope if they could help customer with this, anyway I flew to Shanghai and went hotel by myself.
On the way to Shanghai, I still have hope that receptionist at NOVOTEL will be able to speak English. When I arrived there, I met 3 receptionists and NONE OF THEM CAN SPEAK ENGLISH. We had a tough time to communicate. I have my own language and English, also broken Chinese but we still not understand each other. I had to call a friend of mine in Taiwan to speak Chinese to them.
Again, I wanted to book a shuttle bus to Disney land for the next day and they ask me to have a Wechat app to see a detail and communicate. Since I do not have China mainland mobile number so I cannot make a Wechat work on my phone. My ********* friend still help me out with this.
At that time, another lady came, seem like she work for shuttle bus thing. I do understand that Chinese tone of voice always loud but I cannot see mercy on her face. She consisted that we still need a Wechat. One lady there said, I have to take a taxi without Wechat even though the hotel provided us a free shuttle bus to Disneyland. At this point I a little upset as there is no choice that they can call or set me a time for my travel, _ucking asked me to take a taxi. I do not mind to pay for taxi but we have never been here so we worry about other unexpected factor could happen.
Further more, I went there on my girlfriend birthday to celebrate her birthday. I decided to take it here a last minute and I asked if they could have a card written Happy Birthday to her. Only I know is ”NO CARD, NO CARD!!!! bad service mind ever, disappointed and felt give up with Novotel
Yes, I picked NOVOTEL because I really hope they provided international services. I was a member of ACCOR PLUS and experienced such good services but since I experienced here, I am a failure.
I actually have 2 more nights in Shanghai after 2nights here. I was thinking to move out all the time because me and my partner felt suffocate with a service. I do not talk to them anymore as it is useless T___T
I even tried with my broken Chinese but I cannot feel that they put an effort to serve their guesses. No bellboy, air-conditioning at public area is pretty warm.
To be honest, the place is good, bed is comfy and we tired from playing things in Disney land park so I extended to book for one more night then I do not need to rush for checking out. I went reception floor, this time a girl with glasses, seem kind and she is fluent in English help me check in for my last night here :)
Whole time staying here I kept my mouse shut because don't want to feel unpleasant anymore and I feel like the robot that delivery food downstairs is working better than human lol.
Eventually, I did tried until I can log into Wechat to found that the text were written in Chinese only. I still can travel with a hotel shuttle bus even I do not read thing on Wechat (我看不懂) 😔 I definitely won't be back here even things are good.
Hotel is providing everything we needed which is good but they should hire people who able to speak English or people who able to use translate on google and else to communicate as they open for the whole world guess. Not only Chinese on earth but also another language exists. Last thing, key of hospitality is ”SERVICE MIND”
4.7/5
Outstanding
GGuest Useryou get what you pay for! There’s a reason why it’s expensive! I have stayed in many super five-star hotels in Shanghai! Bulgari is indeed the best here! Details matter! Bulgari reflects it!
First of all, in the first few days of our stay, Miss Vicky, the director of the guest relations department, took the initiative to contact us, added her contact information, and asked us about our check-in time, any needs, etc.! And upgraded our room type for free! The service is very considerate!
After checking in on the day of check-in, he took the initiative to introduce us to the hotel and the room, and thoughtfully prepared welcome fruits, tea and desserts for us! Welcome sign, and luggage tag with our own names...
The room facilities are all very high-end! Very clean! The service is also very good! Good looking, warm and friendly, they made us feel like home!
Breakfast can be delivered to our room, it is delicious and unique!
The gym is very large, and there are dedicated staff to provide water, towels and cut fruits!
In addition, the afternoon tea is delicious! The view from the top terrace is beautiful!
Finally, considering our flight, they also provided us with a late check-out for free! They gave us valuable chocolates and candies before leaving! All in all, I am very satisfied with this experience. I will come to Shanghai again during the Qingming Festival and will continue to stay at Bulgari!
4.7/5
Outstanding
CcamiespinosaWe loved our stay in the hotel, staff was very friendly and helpful, Amanda in the front desk was really nice and helped us with everything. They gave us an extra coupon to use in the SPA which we also recommend. Overall it was great, will go back again!
DoubleTree by Hilton Shanghai Hongqiao
Hongqiao Airport/National Exhibition and Convention Center, Shanghai
Price per night from: USD 79
4.7/5
Outstanding
GGuest User+ It´s comfortable because it´s on Line 2, where you can go to the Bund, and to both airports.
On the airport are also many restaurants and a convenient store.
The rooms are big and comfortable.
The breakfast is big and very tasty.
The TV has CNN and HBO, so it´s possible to watch TV in English too.
- My room was a non-smoking room but it smelled a lot like cigarettes unfortunately, which was quiet annoying.
Some design things (like window frame, shower,...) are dirty or rusty, but that´s normal in China as far as I know.
The Wi-Fi is okay, just a little bit slow.
The heater is central, so it feels a little bit cool in the room, you can turn on the ”heater” but it just blows out cold air, even on heating mode.
Boyue Hotel Shanghai Air China Hongqiao Airport
Hongqiao Airport/National Exhibition and Convention Center, Shanghai
Price per night from: USD 67
4.6/5
Outstanding
HhannahbananahI love Yiqinyuan for the calm and peaceful forest, I walked by myself during the last day and if you do visit, try to do it without any gadget. Just bring your keycard. Walk through the tall trees, hear the birds, feel the sun and inhale fresh air.
It is very sad that I have a non-refundable ticket that made me not enjoy the accomodation I booked. Since it was the coldest day of the year they decided to move all guests who stays in the container van rooms to their building rooms. To move In their main building I need to add more payment and we were relocated to building 5. It was also an advantage since the Foresta Cafe was there and the playroom (not so much in there but still worth the visit). However, the room we were in was so dusty, the aircon was blowing some dusty air and the carpet was so dirty. It ruined the whole trip and even of they were able to change the beddings and vacuum the carpet it was still tickling our noses. We were really looking forward to a nice Christmas trip but yeah. I booked 3 nights because we really love the place. 😭 The next day I asked again to be moved to a different room, they said they were fully booked but alas there was an available room next to us. The first room was so inconvenient because whenever we turn the lights off the WIFI also goes off. The fridge was not working well, the temperature outside was much better. The second room was better than the first room but the exhaust fan wasn't working.
The breakfast was only located in the main restaurant which was 15 mins (waiting for the electric car) away from our building. It was a race to get to breakfast and the seating was not enough to be near the buffet. Time is running and you have Marathon between your table and the buffet table. Food was great though they alternate between the dates. Dinner was also good and had great service but not so much choice of small dished for a small family. Local food at it's best!
La Foresta Cafe was interesting. They helped us keep our Christmas pies in their fridge. The only way to order was via the QR on the table but the catch was you have to pay right away for your order to go through which waa different from the main restaurant. So there we were waiting for our food but they didn't really get through and had to end up sitting and waiting for an hour. The next day it took 30 mins. for the food to come. The taste was good serving was big, can share.
The electric cars were very prompt and the drivers were very kind and polite.
The food again was really yummy!
The staff were friendly too.
You can buy swan/duck feed at 5rmb/2 packs at the coffee shop at the reception.
They were giving away eyemask and heatpacks.
The bottles water was also free. The snack at the room was cheaper than the vending machine.
It is far from the town so make sure you have what you need before heading to the resort.
They have hangers and iron in every room at building 5 where we stayed.
Not a lot of English speaking staff so bring some Mandarin phrases or get ready with a translator APP.
After a long mixed review I just wish that the resort informed us ahead that the accomodation will not be available and made an option for rebooking or ensure better accomodation it was really a hassle.
Shanghai Yiqinyuan Resort
Chongming Island, Changxing Island, Hengsha Island, Shanghai
Price per night from: USD 67
4.6/5
Outstanding
GGuest UserExcellent location, we asked for a higher room and got it. The junior suite is looking old but it is clean and we slept well. Nice bathroom. We could smell cigarette in the hallways on several occasions although it is supposed to be non smoking. No coffee in the room and a couple of teabags well hidden. Breakfast not included in the room but too expensive to get at the hotel. Nice view from the room and 2 minutes away from metro station and from pedestrian street
4.5/5
Excellent
CChanel 香香Very impressed and will definitely stay there again !!!
Great view from my room can even see the Jing’an temple from my window.
Great service and enjoyed the indoor swimming pool .
A guy name Gordan even did an amazing job with nails
4.4/5
Excellent
YyI_xXThe service attitude of the staff in this hotel is obviously polarizing.
Check-in was in the evening, and a young female staff member chatted with us while we were waiting, introduced the design of the hotel, and took the initiative to take photos of the family. The lobby was empty, and there was no place for the elderly people traveling with me to sit while they waited for me to check in. Kody assisted us in checking in that night. His service attitude was very friendly and polite. Although he was a little unskilled in paying the deposit with a Visa card, another female staff member finally stepped in to complete the transaction. When Kody sent us to the room, he enthusiastically introduced the design of the hotel and the bar on the top floor. We were very impressed with the doorman that night and several staff at the front desk, including Kody.
After entering the room, what comes into view is another building of the hotel, which has a strong visual impact. Only by walking to the bedside position by the window can we see the view of the Oriental Pearl Tower we booked. The unobstructed panoramic view is very beautiful! The decoration in the room smells rather pungent. I called the switchboard to request a purifier. Monica who answered the phone had a cold but polite attitude and introduced herself. Later, we found that the air conditioner could not be turned on, so we called Monica and asked Monica to arrange repairs. When she called for the third time, Monica seemed a little impatient when she answered the phone. Isn’t it her job to understand customer needs? Why do you show impatience? I'm confused about this.
At around 11 o'clock in the evening, when I was waiting for my friend to pick me up on the right side of the door, I saw several male employees wearing hotel uniforms gathering together to chat and smoke. Doesn’t the hotel have a designated smoking area for employees that is not visible to guests? Their attire represents the image of the hotel and this behavior is really disappointing.
We visited the bar on the top floor of the hotel that night and saw the stunning view of the Oriental Pearl Tower and the Bund. The photos are attached here. The price of a cocktail is 108, which is a reasonable price for such a beautiful view.
The air quality seemed to have improved upon returning to the room from the bar. However, after a night's sleep, I woke up with a headache, thirst, and stinging eyes. We originally booked two nights, but after negotiating with the hotel through Ctrip, they agreed to check out one day early. After handling the communication issues, I hurried to the public area downstairs to get some fresh air and enjoy the breakfast provided by the hotel. Breakfast is a semi-buffet style, the food tastes good, and the restaurant staff are also very active and enthusiastic.
When we returned to the room after breakfast, a staff member went to the wrong door and asked to help us close the window. Only then did we discover that the originally closed window could be opened.
When I checked out, I saw a linen cart pulling a load of pillows in the passenger elevator. I was shocked... I have never experienced having to squeeze into an elevator with a linen cart. I asked in disbelief: ”Is this a pillow?” The other party replied naturally: ”Yes.” During this period, there was another linen truck on the lower floor that wanted to come in, but saw that the elevator was full and had to give up.
When I checked out, I saw the police talking to the hotel staff. Several people were standing right in front of the check-out counter, blocking my way. I asked: ”Did something happen to your hotel?” Vincent at the front desk looked shocked and answered me: ”Nothing happened.” Later, a female staff member from Macau explained to me that there was an important meeting nearby. So the police came to inquire about the situation. I suggested that they could direct the police to a more appropriate location to communicate instead of blocking the front desk. However, they still didn't move. Vincent then asked me my name. There were several people standing closely next to me. For the sake of protecting privacy, I asked Vincent why he asked for my name while holding my room card holder. After all, I had already told him my room number. He looked shocked again... Then Yiko intervened and kindly told me that the computer system was faulty, so I needed to ask my name for a manual match. During this period, the girl at the front desk asked Vincent to stand aside. I sincerely thank this considerate young lady😅
Yiko asked me about my stay experience and I told the truth. He said that he would follow up and improve the problem with the linen truck, saying that this was something that should not be done, and took the initiative to add my WeChat account, expressing his hope that he can provide me with the best service next time. However, I didn't receive any messages after adding it.
While waiting for the taxi, the previously mentioned female staff member from Macau stayed with us, heard that we were from Hong Kong, and spoke to us kindly in Cantonese. The staff's patience and thoughtfulness greatly increased our favorable impression of the hotel.
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