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The hotel is quite new and room is big and clean. Staff is not very helpful or proactive although they are courteous. They did not proactively sent someone to make the sofa bed at night but rather ask me to do it myself. The body wash was not refilled and I have to use shampoo to take bath.

The hotel is ideally located to locations for downtown Edmonton and West Edmonton. The breakfast choice is very good for this standard of hotel. The rooms are spacious and general facilities are good such as gym and pool. There is no bar or food lounge but there are lots of restaurants nearby. What lets it down is that it is quite dated and looking a little wornout/tired. To some degree it is starting to look more Motel than Hotel and impressions are really important. In my view the rooms are in need of a modern renovation. Despite that I would stay again. I dont think it deserves the rating that it has on Trip.com and would put it at 7.5/10.

We had a great stay at Best Western Plus last weekend during the snow storm. I asked for a hygiene kit from the front desk and she gladly offered the shaver and the cream I desperately needed. I will be back this summer and I will stay at this hotel again

Opened in July 2024. Excellent location, easy access to West Edmonton Mall. Free parking and free breakfast is a bonus. Will stay in this hotel when visiting Edmonton again

Living nearby, the traffic is very convenient, where to take a taxi is about 20 minutes, there is a very large supermarket next to it, shopping is very convenient, eating is more convenient, the restaurant downstairs tastes very good, eating too much is not very good

this was such a nice location worked out perfect for what we were here for. Room was nice and spacious. We were able to rot away in it lol. Would recommend!

I’ve stayed at this hotel many times. It’s always clean, but the rooms are smaller compared to others in the same price range. The staff are friendly, and the location feels very safe—plus, it’s close to Walmart and plenty of food spots. Breakfast is average, but good enough to start your day.

We stayed here on Christmas Eve and had a really pleasant experience. The room was clean, cozy, and surprisingly quiet given the location. The environment felt safe and well-kept, and everything—from the lobby to the hallways—was tidy and comfortable. The staff were friendly and helpful throughout our stay. Overall, a great place for a simple, comfortable night. Would happily come back.

There was a huge supermarket opposite the hotel, famous for its low prices, so I had no trouble shopping, and although I needed to take the bus from the tram station, there were only about six buses per hour, so even though I had chosen a hotel in the suburbs, a little away from the city center, where prices were relatively low, I didn't feel any inconvenience in terms of location.The room was also very clean and modern, so I thought it was a wonderful hotel.

It takes about 20 minutes by Uber from Edmonton Airport. It cost about 33 bucks. There is also a Korean restaurant nearby... It is not a walkable distance. All schedules were handled by Uber. The sound of the air conditioner in the room… . It's so big... I turned it off when I went to sleep.