"The main elevator broke, they provide bicycles and all of them where not functioning. The breakfast is bad"

"We had an outstanding stay at the Four Seasons Hotel at The Surf Club with our son. The service was excellent from start to finish — from the initial valet greeting all the way through departure and checkout. Even measured against the typically very high Four Seasons standards, the team here operates at the highest level. Everything felt smooth, attentive, and genuinely well-executed. The pool setup is terrific. We reserved a private cabana for one of the days and it was absolutely worth it — comfortable, well-serviced, and a great way to relax. The overall pool environment strikes a really nice balance between calm and family-friendly, similar to what we experienced at other top-tier Four Seasons properties. Our room was spectacular — spacious, beautifully designed, and extremely comfortable. In-room dining was another highlight: the food was phenomenal, perfectly cooked, and delivered professionally and promptly. It consistently exceeded expectations for hotel dining. The beach is a bit on the smaller side, and while it is carefully maintained (they rake it each morning), by the afternoon some seaweed had blown in. That said, it didn’t take away too much from the overall experience, which was otherwise excellent. Having recently stayed at another Four Seasons property on the same trip, what stood out here was the consistency and polish across every touchpoint — service, food, facilities, and overall execution. It made for a very easy, enjoyable stay. Checking out, it occurred to me that I literally could not think of a thing that was not perfectly handled. Overall, this is a top-tier property with outstanding service and a very refined experience."

"Unfriendly staff! It ruins the hotel"

"a true boutique. Quiet/private. We stayed at a small 2bdrm/2 bath (king and queen beds) suite with living room & kitchen for a fraction of the cost of the major chain hotels across the street for ONE standard room. Note: no breakfast available but unending amazing variety of restaurants' options on the next block and the beach less than a block proximity more than compensate costly options. The staff is superbly professional and personable."

"The staff is not friendly at all!"