"Visit to Whitehaven premier inn. I stayed in an accessible room with floor level shower. The room was clean and there was a fan in the room. A member of the reception team kindly escorted my daughter to my room when she had arrived to drop off something for me. Rather than just giving her a room key so she could gain access to the building and my room, they checked that she was who she had said and that I was happy for her to have access to the building. I thought this was very good service and felt safe at the hotel. My daughter was impressed also. At a different location on a previous stay my daughter had been given a door key to my room after asking for it. No checks were made to make sure she was known to me and that I was happy for her to be allowed entry so for the staff at Whitehaven Premier Inn to be so vigilant whilst staying professional, polite and friendly, I was very impressed and made to feel safe during my stay."

"We have stayed here before and always enjoyed it, sadly would not return. On getting in our room my husband went into the bathroom and was met with 2 soggy yellow loo rolls, which were quickly replaced, then we noticed the towel heater was leaking, and water was on the shelf explaining the said loo rolls. We were told we could move but only available room was in attic with a bucket in middle of floor as roof leaking. There was no heating on till sometime in the night after we'd gone to bed . We'd found a heater and put it on so we ended up being overheated. No tumblers in bathroom to put our toothbrushes in, pillows not comfy so we both had bad night sleep. Food wise, at evening meal my husbands fish was childlike and mostly batter and the chase burger wasn't up to much. He ended up eating 2 packets crosps when we got back to room as still hungry. Breakfast we had to look for someone so we could have butter on our toast. Only plus side were the staff, who were lovely."

"This place is fantastic, all aspects of this B&B are spot on, great location, great breakfast, great hosts, great amenities, definitely recommended 5 stars."

"I arrived on a stormy night in the lake district - on entering the hotel I was met with a warm glow from the log fire and a very warm welcome from the receptionist. As the hotel dining room was about to close, a room was sorted and the kitchen kept open for an evening meal - a delicious melt in the mouth steak was a pleasure after a 6 hour drive from the south of england, washed down with a welcome glass of Shiraz. The bed was very comfortable, the room had a large bath and separate shower cubicle and copious hot water. The decor and fittings were in sympathy with the age and history of the hotel, a pleasant change from the blandness of more modern mass market hotels. The staff were very friendly and it was a pleasure to be assisted without having to use automated impersonal systems. I will not hesitate to stay at the hotel again when I am next in the area."

"Weekend stay. Lovely room, food was fantastic, had the Georgian Chicken. Breakfast was equally as good. Will definitely stay again."