"We found hotel to be excellent in all areas, food, friendliness of the staff and the quality of the room. We've used this hotel and spa facilities a number of times now and every time we come away with a wow factor. Would definitely recommend and we will continue to use again ."

"We didn't stay here in the end, despite booking it, and feel very unhappy about the process (review ratings above put in so I could submit the commentary below). I was in a rush, my first time using the Trip App, and there was a very cheap room only deal for this Hotel, which showed 4 stars on the Trip site. We really only needed a room for the night whilst collecting a car so I wasn't as diligent as I would normally be. We expected to arrive late, so I tried to call to notify staff and ensure we could still check in. I called the number shown but it was clearly a multi-chain customer service site and they didn't recognise either the hotel or my booking reference. I googled to find a direct number, to no avail. I then checked Tripadvisor and noticed the recent reviews were terrible. In short, this is a run-down former hotel (that had good reviews pre-covid) that was closed for some time, and has been re-opened on a "remote-managed basis" - lots of very unhappy customers, but even the Tripadvisor review hasn't yet been dragged down by the current performance. Unfortunately the "cheap" price was attached to a no-cancel policy so I was unable to cancel the booking even a few minutes after making it. We chose to stay somewhere else, and they very kindly sorted us out at a good price. I understand I am partly culpable because of a lack of due diligence, however the manner of scalping a quick booking through a cheap price and then refusing any cancellation leaves a very bitter feeling from a customer service point of view. I would hope Trip would be better than this."

"Always stay here and it’s always a nice and clean room with helpful staff"

"Two of us stayed here this weekend. Staff friendly, hotel very clean, room was lovely. Lots of storage space, comfy beds. The breakfast was freshly cooked to order, plenty of choice cereal, juice, toast etc and Lynn was managing this very well on her own. Our weekend was enhanced by the amazing welcome we received wherever we went sightseeing. Go to Whittington Castle, such a beautiful place."

"Fantastic stay. The hotel was great. Spacious rooms. Very clean. Staff welcoming. Food was excellent. Great location."

"Room is clean and tidy. Opposite to the restaurant serving food at a reasonable price."

"We regularly go to North Wales at Christmas time. This time the room was not cleaned or amenities changed during the stay (even though we put the sign up as requested before 11am). Now parking is also charged so doing the maths it is cheaper or breaking even to stay elsewhere. "

"I have stayed at hotel Wrexham for the second time. And I will come back again when I come back Wrexham ."

"Great hotel with helpful staff and a delicious breakfast."