Posted on Jun 15, 2026
Anonymous UserThe location is convenient if you are looking to stay away from the city center and avoid expensive public parking. A little noisy due to main traffic road but overall it's ok.
While the hotel offers onsite parking, it is pricey at AUD 40 per night, and the carpark spaces are very narrow and limited.
The room does not come with an amenity kit; however, a plus point is that it includes a refrigerator, a microwave, and some basic utensils, bowls, and plates. I appreciated the additional basin in the room.. while small, it was better than nothing.
The bathroom basin is poorly designed it is nearly impossible to wash your face there without hitting your head on the faucet! The shower is fine, but the floor gets wet easily because there is no shower curtain to block the water from reaching the toilet area. Additionally, no toiletries are provided other than basic shampoo, shower gel, and conditioner.
The hotel does not have an in-house laundry service, but there is a laundromat located at the open-air carpark directly opposite the hotel.
For dining, there is a McDonald's and KFC nearby, about a 5-minute walk away. Alternatively, you could drive over, as they provide their own parking.
The breakfast is extremely basic, consisting only of bread, a toaster, fruit, and a machine for milk, coffee, and tea. The staffs were very friendly and makes you feel like home
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Price per night from:VND 3,196,283
Posted on Jun 3, 2026
Last TouristLocation: on the southern end of Surfer's Paradise, the quieter end, just behind the Q1.
General notes: it is NOT a hotel. It's a serviced apartment. Put it into context & you'll be fine. The location is convenient. There's free resident parking. The staff are polite & professional. Club Wyndham is a time share operation, which they will try to gently push for. Thank you Felipe!
There is a cafeteria onsite which serves breakfasts & meals on a schedule. The parking is free which is a remarkable bonus. There's free WiFi. 3 lifts service all floors and are generally efficient given the 17-18 floors.
As of 2026 May, there are major renovation works being carried out, which shows they care, but do expect construction noise during your stay until it's complete. They should be more upfront about it to avoid upsetting the easily outraged customer, I felt. SO BEWARE!! Do check with them before you book
Rooms: as a rented apartment block, more akin to Airbnb with a reception, do expect that each unit will vary in furniture & fittings, so be wary of the bad reviews as in general not all units are the same. From an objective perspective, the unit was well appointed & functional to a moderately good level. Just don't expect 4 star hotel level finishings. But it's good enough on the whole. There's air conditioning that works well, a large screen TV, kitchenette with cutlery & tableware, and a dishwasher, fridge & microwave. There's a washing machine & dryer as well, for the clothing. The sofas are comfortable & clean. There's a balcony which, if ocean facing, are ideal for the sunsets and smokes. Read: great views! The TV provides the usual terrestrial channels as well as a Club Wyndham cable like channel tv with a reasonably wide selection of video movies. There is a nice complimentary selection of tea bags, coffee & chocolate powder provided.
Rooms: the single beds are rather narrow & small, but adequate. Not the best I've experienced, but good enough. The mattresses are very comfortable, soft & plush, not hard. The pillows are also very comfortable. The only thing missing in the room was the inadequate provision for clothes hangers & racks. Baffling to not provide clothes hangers in the wardrobe cupboard. Inexplicable. There's a small TV screen provided in the bedrooms too & an individual air-conditioning control console for the bedroom itself.
Bathrooms: generally clean and adequate. All the usual soaps & moisturizers provided. No toiletries are included though. So do bring along your own toothbrushes & shavers. There are plugs for the electric shavers. The complete set of fluffy towels are provided. The shower is not a rain shower but just a shower head. Hot water takes a short while to heat up
& The showering Is generally a good experience.
Based on my limited experience, it's a good place for a short stay, with the free parking tipping the balance in its favor for most, though for long stays I'm not sure how efficient they will be in providing for extra towels, toilet paper, cleaning services, etc. Though on the surface, they do appear to be up to the task. Again, I would ask about this if you're staying for more than 3 days. Do also check about the renovation noise during the day!
Addendum:
There's a great Indian restaurant (Delhi Darbar) & a very popular Italian restaurant just downstairs. Also a good Japanese restaurant (Osaka) just opposite.
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Price per night from:VND 3,072,606
Posted on Feb 17, 2018
Guest User
I was very satisfied. There is a shop near the hotel, which is very helpful. Due to its location, it is a place where you do not have to eat. The hotel employees are very nice.
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Price per night from:VND 6,137,483
Posted on Jun 4, 2026
OrilThis birthday stay was absolutely flawless! I was so surprised when they upgraded me to a sea view room – the scenery outside the window was breathtaking. The room had a wonderful celebratory touch with thoughtful arrangements of wine, cake, and decorations that made for fantastic photos. We had such a great time during our entire stay, and the staff were incredibly friendly. For anyone looking to celebrate a special occasion, this is definitely the place to choose – highly recommended!
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Price per night from:VND 3,304,501
Posted on Dec 19, 2025|Urban Twin
Fay YangThe room layout was cozy, and the room service was quite good. The pool was beautiful, and the food was also nice. The hotel is within walking distance of the city center. On a side note: avoid the trendy pasta restaurant Vila Romana (pictured in Figure 4). We're from Melbourne, and they thought we were tourists from China. An old man who spoke some Chinese kept trying to rip us off and was vague about wanting a tip. Figure 3, IMM Thai Cafe, was delicious; we ate there three times, haha.
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Price per night from:VND 8,784,948
Posted on Jul 5, 2026
Ronnie FigdorWe have been coming for many years ... we don't use the lift on Friday nights/Saturdays so we always ask for a ground floor. This year, we arrived to find that we had been put on 2nd floor but the reception staff had already looked up online and found that our ”lift” restrictions were only Fri / Sat so when we checked in, they advised us that we're on 2nd floor but not to worry. they will move us to a ground floor apartment on Fri. They REALLY mean that they would move us! We packed everything except for the fridge/freezer on the Fri morning, went out for some hours and came back in the afternoon and in the intervening period, they came, moved all of our stuff for us into the ground floor apartment and even placed the fridge/freezer items and our reading material into the identical spots in the ground floor apartment! Hassle free for us. Not only that, but the friendly guy at reception said that he had also discovered online that we don't use automatic doors on our Sabbath. In all the years I had never mentioned this as we wait patiently for someone going in/out and accompanied them. He said that we didn't have to do that anymore. We could use an emergency exit door and he'll disable the alarm.
We are super impressed by the customer service ... even looking up things about our religious/cultural requirements and preempting issues.
If there is any negative, I note that the WiFi is very slow. That's it!
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Price per night from:VND 1,785,590
Posted on Apr 28, 2026
Guest User
Well-maintained room and facilities, and not too far a walk from city centre. However, there aren’t much around for foods and drinks as I stayed during a public holiday.
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Price per night from:VND 3,404,989
Posted on Sep 18, 2024
JannnC
Had everything you need for a comfy stay, will be back! Would have love to stay longer
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Price per night from:VND 6,705,625
Posted on Jun 30, 2026
Lulua6
As a four-star hotel, it largely meets the four-star standard.
It's a high-traffic hotel, but the service in all aspects is quick, and they also offer personalized service. It's part of The Star group, so the hotel's location is integrated with The Star complex, and the buildings are all interconnected.
I noted in advance that we were celebrating my child's birthday, and they prepared a greeting card and a toy bear, which made my child very happy. In the evening, my child had a cough and was a bit sick, throwing up on the bed. Housekeeping quickly brought new bedding without a single complaint or extra cleaning fee, and they were very caring towards my child.
The only minor drawback might be the parking. It's a bit roundabout; you have to go to The Star's car park and follow the instructions carefully. However, the hotel sent parking instructions a day or two before check-in, which was very helpful.
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Price per night from:VND 3,621,424
Posted on May 2, 2026
The MerlionLocation
Central surfers Paradise, excellent location, near to the beach and nightlight , but if you are after a quiet night's sleep , this is not for you . Party goers, police sirens last till around 4am on a Friday night.
Room
Large rooms but quite dark. There's only 1 downlight at the entrance , a floorlamp and 2 bedside lights. (See photos)
Parking
4hr Street parking is available during the day.
Wished they have included disposable slippers
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Price per night from:VND 2,326,678