Narita Airport Immigration clearance took quite a long time ( mine was a full flight) and queue was long. Maybe because Narita still haven't implemented Automated Lane, Face verification, etc... which other well known airports have implemented. So it was a big stress to try to catch the hotel shuttle at 8.50 pm at Bus stop 16 outside.
Our room has a view of the Temple at Omotesando Street where we could walk 10 min to reach for shopping, food,...
Hotel Breakfast is good with great variety and worth to purchase.
I had a layover in Tokyo and chose this hotel because it's very close to Narita Airport. I stayed here last year and had a good experience, so I came back again this year.
This time, I opted for a room in the main building. I think the room must have been recently renovated as the facilities were brand new, but there was a faint smell of new paint, and the window couldn't be opened, which somewhat affected my sleep.
The hotel service overall was excellent, and the breakfast was decent, though I'd say it's just average for a Nikko hotel. The Japanese restaurant on the top floor was quite good, and Nikko hotel members get a 10% discount.
The hotel also provides a shuttle bus to the JR station and Narita Mall. If you have some time, you can explore the attractions around Narita; it's quite nice.
It is given a free service shuttle bus from Narita train station to Hotel , AEON Mall and airport. Good service and on time .
I Like the Onsen in the Hotel, need paid. . But the hotel is a bit Old. The hotel staff is an Indian girl ( in the photo) her service is very good and very patient , luckily she knows English 👏 The hotel does not provide drinking water.
The airport shuttle driver and the luggage handlers were all excellent! The room was spacious, and the complimentary breakfast was simple but perfectly adequate for us since we were catching a flight. The staff who spoke Japanese and English were very helpful; I've used English and basic Japanese on my previous stays. The only negative experience I had was on May 27, 2026, around 6:30 PM, when a male staff member at the front desk who spoke Chinese, and was standing in the middle while I was using the self-check-in, had a very poor attitude. He really brought down the overall service quality of the hotel.
I stayed in this hotel for 4 nights and it was perfect.
Check in went good even with my limited Japanese and their English we made it work. The room is very nice and enough space. Bathroom as well there is a small tub and the shower is awesome with wonderful pressure. Bed is hard at first, but after a few minutes you don't want to get out again. Everything you need is there from towels, kettle, fridge, shampoo and all. They do an eco clean for short stays and a big clean if you stay longer (which is really good). I had breakfast included which you get tickets for and is in the restaurant which is connected to the hotel, very handy. You have 4 options and I found it was very tasty and filling. There are 2 big trainstations not even 10 min walk which will take you everywhere so that's good. Get yourself a Pasmo card and off you go. I would really recommend this hotel as I enjoyed my stay for sure and it had everything you could ask for.
too much convenient, it's just right beside the station MAKUHARI TOYOSUNA, which is just a station away from MAKUHARI MESSE event hall, or probably we can just walk via AEON to arrive at MAKUHARI MESSE.
Hotel staff are friendly and approachable, check-in process was also quick via the automated machine (check-out can be done via the TV in the room!). Amenities are all available at the lobby, they restock them up real fast, i never see them going empty at all despite i had been walking in out several times during the day! Wide range for facilities on rental, got myself the iron and hair straightener was helpful.
Charging cable for microusb/typeC/lightning was already available in the desk drawer for quick access as well. Wonderful room layout with the table right beside the bed for easy access to anything, even though there's space made for phone on charging at the bedside. Love the bedside lamp as well, then the massager, the air purifier, their choice of shampoo with KNOLL series! Nothing going extra in the room or anything i need but wasn't available. There's even an accessory case on the table!!!!
Would like to visit Hotel Mets again, some other branches even if im not off for events at MAKUHARI MESSE like this time round. Came on a solo trip with a big suitcase, with sufficient space, it should get crampy with 2 pax, but way wide for a single traveller.
Keep it up guys! I had so much a wonderful stay this time round, which my cousin did as well when i found this hotel for her, she herself loved this hotel soooooooooo much!
The hotel is conveniently located on the west side of Chiba Central Park, very close to the Yoshikawa Park monorail station. It's about a 10-15 minute walk to Chiba-Chuo Station.
The room I had was only partially renovated, and the bathroom fixtures felt quite old-fashioned, though the bedding was decent. The room itself was pretty spacious, but not as large as stated on Trip.com; I'd estimate it to be around 20-22 square meters. It came with two single beds, two chairs, and a tea table.
Dining options nearby are plentiful, but if you're looking for shopping, I'd recommend SOGO and BIC CAMERA near Chiba-Chuo Station for a wider selection.
Breakfast is a buffet, costing 1980 JPY per person. It offers both Japanese and Western options, providing good value for money with a wide variety and tasty dishes. You can even try Chiba's local specialty, the Rakka Peanuts Monaka.
Nearby attractions include Chiba Port, Inohana Castle Ruins, and Kisarazu Outlet Park. Getting to Makuhari Messe is also quite convenient from here.
Despite the compact size, our rooms are fully equipped with amenities for your comfort and relaxation.
To ensure our guests enjoy a satisfying stay, we are committed to sleep quality and have installed Simmons beds in all rooms.
For your comfort in the room, we provide complimentary Wi-Fi, refrigerator with freezer, microwave, air purifier, and other well-appointed facilities.
In addition, our front desk features an automated check-in system, allowing you to complete check-in and check-out smoothly and efficiently.
It was a stress-free experience having booked at Narita Gateway Hotel. Its free shuttle bus ride going to Narita Station, Aeon Mall is commendable. It enabled us to save money on taxi fare and the saved money for transport was used to buy some souvenirs. Our stay at said hotel was made more pleasant by two staff at the hotel reception, one guy named Pun Sharti (to me, he was very approachable and attends to hotel guests with warmth and smile, too bad, we didn't see him when we checked out) and a female staff who likewise has a pleasant countenance but whose name we weren't able to get. Booking costs are cheaper than the others.
Cleanliness is impeccable. Great for a night/layover
Twice i used this hotel if I'm doing any domestic flights in between Japan. As it's has free airport shuttle for hotel guests.
It does have scheduled timing to AEON shopping mall of your flight arrives in the morning it's good to catch the bus. Else just make do with the convenience store at the hotel lobby. (Got my sandwich/sushi/drinks from the store, closes at 2am of not mistaken)
Huge hotel, large capacity but a very well maintained one through years.
Amazing, if you ever fly into Narita airport i highly recommend to try & immerse yourself into this old classic building.
Worth the value for a night or two for a gd comfy rest.
** I bought the japan 🍈 from Kamata Tokyo and had carried it all the way via train into Narita..I wish to eat it before i leave for my flight following afternoon.. had asked reception staff to borrow a table knife so i could cut the melon unfortunately for safety reason they doesn't permit of such, hence i cut it into half with a wooden chopsticks and scoop the flesh off 🥄**
Ooshiiii 😋
Happy a precious, pretty looking melon didn't go to waste :D
Very Good
725 reviews
8.7/10
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GGuest UserThis hotel is right above a subway station, which is super convenient for getting around. However, for this Kanto trip, several hotels, including this one, used self-service check-in kiosks, which I found a bit inconvenient and lacking a personal touch. Last year, all the hotels in the Kanto region had manual check-ins, which felt much better. The picture is of the Hoki Museum in Chiba, which was also the reason I stayed here for a night.
Mmuahcheetoo much convenient, it's just right beside the station MAKUHARI TOYOSUNA, which is just a station away from MAKUHARI MESSE event hall, or probably we can just walk via AEON to arrive at MAKUHARI MESSE.
Hotel staff are friendly and approachable, check-in process was also quick via the automated machine (check-out can be done via the TV in the room!). Amenities are all available at the lobby, they restock them up real fast, i never see them going empty at all despite i had been walking in out several times during the day! Wide range for facilities on rental, got myself the iron and hair straightener was helpful.
Charging cable for microusb/typeC/lightning was already available in the desk drawer for quick access as well. Wonderful room layout with the table right beside the bed for easy access to anything, even though there's space made for phone on charging at the bedside. Love the bedside lamp as well, then the massager, the air purifier, their choice of shampoo with KNOLL series! Nothing going extra in the room or anything i need but wasn't available. There's even an accessory case on the table!!!!
Would like to visit Hotel Mets again, some other branches even if im not off for events at MAKUHARI MESSE like this time round. Came on a solo trip with a big suitcase, with sufficient space, it should get crampy with 2 pax, but way wide for a single traveller.
Keep it up guys! I had so much a wonderful stay this time round, which my cousin did as well when i found this hotel for her, she herself loved this hotel soooooooooo much!
KKei.missingWhat a place to stay !! For a first Onsen style capsule pod hotel, this blew all expectations out the water. Massage facilities as well as electric massage chairs, study/work nooks, a shop, and four restaurants to cater any craving needs. Remove your shoes immediately and place them in a locker (located to the right when you enter the hotel). Exceptionally clean facilities, the onsen has numerous washing areas, a cold plunge pool, Sauna (90-100°C), Jacuzzi bath, three mineral hot baths, and outdoor hot bath, plus Ion bath. The Onsen is open until 1am and is busy from 5pm-10pm daily.
Massages start from around 2000¥
Sleeping pods are spacious, although the lockable lockers within the pods are around 9 inches deep. There’s a hanging rail, and beside the sleeping area you’ll find a TV, power outlet, and standard USB charging point.
Access: The hotel is located on the 1st floor. Use the outdoor escalators beside the bus terminal. There’s a McDonalds plus various other eateries and shops within the shopping mall, including a supermarket that sells everything from lighting, small/large electronics, and bicycles.
If you’re visiting Makuhari Messe like I did, Uber will cost you 2000-3000¥ each way - taking around 10 minutes in peak hour traffic.
The local staffed train station is located beside the Bus Terminal, providing decently quick access into Tokyo.
Staff were extremely friendly, smiling, and always happy to help.
There is a smokers lounge room within the hotel.
LLini KaloumairaIt’s an older motel with front of house staff that have been working in the hospitality industry for a while. I arrived before the check in time (3pm ~), I was checked in just before 3pm which I didn’t expect. Courteous, friendly staff.
Breakfast was included in the 2 night stay - it was a simple Japanese meal that was easy sustenance - free servings of rice and soup. The staff made it a homely atmosphere with constant attention to guests asking them if they wanted more of what was available.
Room 720 faced the busy Highway but also had a great view that included sky tree. I could open the large single pane window and thought it was a unique point.
Cleaning staff were mainly foreign, all young and polite also. They knocked on doors to ask if rubbish needed removing and rooms cleaned.
I didn’t get a chance to try the restaurant on 10F or the public bath and sauna - maybe next time.
suggestions:
(1) housekeeping: a quick dusting by cleaning staff (feather duster if not wet tissues) - the hotel is clean and even though it isn’t a 5 star hotel it makes a difference. The feather duster can easily reach corners of drawers and tables. Bathroom air filters can easily be cleaned with wet tissues.
(2) room cards for cleaning- more specific than a don’t disturb card. it will save time for housekeepers as they knock on room doors to ask if rooms need to be cleaned. They can focus on cleaning and do a better job on a hotel that has been kept going for a while.
GGuest UserAlthough I only stayed for one night, the facilities and service were so good that I wanted to stay a few more days. The staff were especially helpful. They explained everything in English and even called taxis to get me where I wanted to go. Breakfast is included, so you get a high-quality meal, which I highly recommend. The hot springs were quiet and perfect for relaxation. The 24-hour mini hot springs in the room were especially great for early mornings and early evenings.
KKuznetsovEEThe hotel is conveniently located, about a 5-minute walk from the station.
The staff are very friendly, and the hotel feels new overall. However, there were a few minor imperfections in my room, such as a chipped corner of the baseboard.
I stayed in December and used the air conditioner for heating, which worked fine.
Breakfast is served on the 2nd floor, with access by room key via the elevator. The selection is quite good and includes European options. The menu changes slightly, so it does not get boring. There are signs asking guests to return their used trays themselves, so please keep that in mind.
Regarding the signs, I was surprised that in this hotel you need to specifically request room cleaning at the reception. I have stayed in many hotels where the door sign has two sides, “Do Not Disturb” and “Please Clean the Room”. Here, the sign had only one side, “Do Not Disturb”. I think this is something the hotel could improve, as it is not very convenient to ask for room cleaning separately.
It would also be helpful to add more English translations. For example, all the buttons on the TV remote control are labeled only in Japanese, and the notice on the slippers saying “please do not take them home” is also only in Japanese. I can understand some Japanese, but for other foreign guests this may be confusing.
GGuest UserThe price/performance ratio is beyond expectation! The room is very large, fully equipped with kitchen, double balcony and double bathroom. The front desk was proactive and enthusiastic and helped me call a taxi. Although it takes 17 or 18 minutes to walk to the JR station, a taxi is only 600 or 700 yen, and the overall price/performance ratio is still much better than the hotels near the station. It is recommended for family travel. In addition, there is a bus from the JR station to Chiba at 6:20 am, which can stop at Kimitsu Furusato Bussankan near Nomizo Falls.
초초코릿The room was the same size as other business hotels, and although it was a little far from the station, it was easy to find as it was along the road.
When I entered the room after checking in, it smelled strongly of cigarette paper, so I wish there had been a bit more ventilation. This was disappointing as I hate the smell of cigarette paper and smoke iQOS.
GGuest UserThe location is super convenient, just about a five-minute walk from the subway station. The hotel lobby is really grand and gilded! The room size is decent, and the panoramic elevators offer great night views. Nearby, you'll find an outlet mall, Aeon, McDonald's, and convenience stores. There don't seem to be many drugstores around, but they do offer luggage storage.
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