Pros:
1. The location is super convenient, right next to the bus terminal and a shopping street, easy to find along the road.
2. The room layout is incredibly well-designed. It has high ceilings, a perfectly square shape, and the bed is against the wall, facing a large, openable window. There's a good distance from the building opposite, making for excellent space planning. Anyone who frequently stays in Japanese hotels will understand what I mean – this is a big plus!
3. The hotel clearly follows traditional hotel procedures, which are very detailed. The staff provided service with a smile, and there was a local Japanese staff member who, despite speaking broken Mandarin, genuinely tried to offer Chinese service, which was really impressive.
4. The room was very clean, free of any odd smells or noise, and the bedding was super comfortable. I finally got a good night's sleep on my last night in Kumamoto.
Cons:
1. I have to complain about the washbasin; it's too small. It's difficult for anyone with a lot of cosmetics to spread them out, and items tend to fall off easily.
Initially, looking at the hotel pictures and the lobby, I thought it was an old hotel and didn't have high expectations, especially thinking a small room might not be great. But it turned out to be really good! I had stayed at another hotel previously, and this one is significantly better by comparison. I'll definitely stay here again next time.
Beautiful hotel with Mountain Views. The hotel looks spectacular and is very clean. The room is very spacious. Location is perfect as it shares the same building as the mall. You can use the lift which brings you directly to the mall. The mall has shops like Uniqlo, ABC Mart and many more, including a food court with various food options. There are 3 washing machines in both the male & female public onsen area, however it is pretty difficult to get a chance to wash your clothes. The hotel seems like a popular wedding venue, however it does not disrupt the stay as the guests do not seem to linger in the lobby at all. There's a Nescafé coffee machine which you can help yourself to outside the public onsen, along with Kumamoto's fresh spring water tap for drinking. For parking, please avoid the carpark infront of the mall as it is expensive. If you're facing the mall, the hotel's carpark is at the left side basement of the mall. The hotel provides a discounted price at off-peak periods. It's best to leave your hotel before 12 noon. It is paid parking and there's a ticket machine at the basement entrance of the hotel. The hotel location is perfect as it is also very close to a station.
We booked two rooms for our family of four as each room is rather small. We stayed three nights and enjoyed ourselves. Car park is round the corner so its convenient. Hotel gave us a voucher for discounted parking. The hotel is very central and convenient with a MacDonalds right downstairs.
Very nice hotel. We planned to parked at the hotel but the staff suggested a cheaper parking lot nearby with only 1200 yen for one day (until 11am which is check out time). The check-in was smooth. There is a self service machine, but we went for check in with the staff. They were very polite. As for check out, you just need to put the card into the machine, and that’s it, super convenient.
The bed was comfortable too. Toothbrush, toothpaste, hair wash, conditioner, shower gel, clothes (on the bed in the picture), electric kettle were provided as well. You can use hot or cold water from the tap directly.
Grids hotel’s location is strategic too. There’s a mall and eateries in a walking distance. Recommended!
Excellent value for money! The environment is great, and the facilities are comprehensive. The breakfast was incredibly rich and delicious; I ended up eating four bowls of Kumamoto noodles! I'll definitely stay here again next time. The single room was surprisingly comfortable! The front desk staff were also very helpful, and you can even store your luggage yourself.
This hotel is right next to Kumamoto Station, making it incredibly convenient for a layover. There's a bus stop right outside, so getting to other parts of Kumamoto is really easy. Since it was renovated in recent years, the overall experience was excellent. I didn't bother with the hotel breakfast; I just grabbed something directly at Kumamoto Station.
The hotel is very accessible. It is inside the mall. The bus terminal going to airport is just underneath.
So many restaurants and there is a family mart too.
The hotel is new and as expected is not so spacious but the breakfast is good and staff are really accommodating.
Highly recommended this hotel if you are traveling to Kumamoto. Kumamoto castle is just 15mins walked while Shimotori Shopping Center is just 5-10mins away. We are also very lucky to witness their festival since the parade happened around the area.
The Great Festival of Fujisaki Hachimangu Shrine (or Zuibyo Festival), held every September. Its so fun🥰🥰
The hotel employees all of them were showed a good attitude and communication was no problem for foreigners.
The location is great — it’s close to Kumamoto Castle, and there’s a shopping mall just about a 10-minute walk away.
I made a reservation for a triple room for two nights. The sofa bed was uncomfortable, and the air conditioner could not adjust the airflow direction, which caused us to catch a cold.
One more thing, the room key had to be returned and kept at the counter whenever we went out for the day.
I'd definitely stay here again just for their breakfast buffet. Everything was delicious! The location is fantastic too, just one intersection away from Kumamoto Sakuramachi and very close. It's also super close to Kumamoto Castle; I walked there. The walking path around Kumamoto Castle is really peaceful, which I loved. This was my first hotel in Japan, and the front desk service was excellent, with very sweet staff. It was quite surprising to see guests queuing for check-in automatically keeping a meter apart. However, I wasn't entirely satisfied with some stains on the room carpet and a bit of grime on the soap dish in the bathroom, not sure if it was old age or poor cleaning. The water stains on the faucet and bathtub weren't wiped clean either. On the TV, you could see the current status of the hotel's laundry room. The bed was very comfortable as well. I'm not sure if other rooms are like this, but I feel that if you encounter such issues, you should be able to switch rooms.
I booked a family room for four. While the hallway was long and narrow, the room itself was quite spacious, and it was comfortable for three people without feeling cramped. The bottled water provided in the room had cute packaging, and the soba noodles served during late-night supper were also tasty.
My only issue is that the entire hotel requires guests to remove their shoes upon entry. For such a large space, it's hard to guarantee absolute hygiene, and seeing some guests walk barefoot on the floor made me a bit uncomfortable. It would be better if the lobby could provide indoor slippers after shoe removal.
The hotel's cafeteria offered a decent variety of food with a home-cooked taste. It was quite crowded, but everyone was orderly.
The outdoor hot spring in the public bathhouse had virtually no view; it was very ordinary and lacked any special features, feeling more like a regular hot water pool. It also tended to get crowded, so you'd have to go very early or very late to find it less busy.
Although there were free popsicles, comics, and a fresh milk vending machine outside the bathhouse's lounge, the area was small and constantly crowded in the evening, so I just took a quick look and returned to my room.
The hotel's location is decent, very close to the shopping street. There's a very popular ramen shop across the street that you could try, but I found the taste to be just average.
Amazing
138 reviews
9.5/10
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CChristienMA great hostel, in a perfect location for exploring the Aso region. The hostel is really nice and comfortable and very well kept. I ended up extending my stay when I realised I could also take the bus from Ask to Takachiho gorge and back (¥6,000 return). It’s a great base for exploring the area and the hosts are very kind
GGuest UserI'd definitely stay here again just for their breakfast buffet. Everything was delicious! The location is fantastic too, just one intersection away from Kumamoto Sakuramachi and very close. It's also super close to Kumamoto Castle; I walked there. The walking path around Kumamoto Castle is really peaceful, which I loved. This was my first hotel in Japan, and the front desk service was excellent, with very sweet staff. It was quite surprising to see guests queuing for check-in automatically keeping a meter apart. However, I wasn't entirely satisfied with some stains on the room carpet and a bit of grime on the soap dish in the bathroom, not sure if it was old age or poor cleaning. The water stains on the faucet and bathtub weren't wiped clean either. On the TV, you could see the current status of the hotel's laundry room. The bed was very comfortable as well. I'm not sure if other rooms are like this, but I feel that if you encounter such issues, you should be able to switch rooms.
YYounglimThe facilities are a bit dated, but the food is delicious, and the hotel is quiet and pleasant, with more families than groups. Alcohol is provided free of charge for 90 minutes in the evening, and the hot spring lounge offers complimentary drinks, coffee, and draft beer all afternoon, which was a nice touch. The lounge also has a massage chair, perfect for relaxing after a Murora hot spring massage. This hotel offers the best value for money.
AAnonymous UserWe booked two rooms for our family of four as each room is rather small. We stayed three nights and enjoyed ourselves. Car park is round the corner so its convenient. Hotel gave us a voucher for discounted parking. The hotel is very central and convenient with a MacDonalds right downstairs.
CChrisyanFacilities: Quite new.
Cleanliness: Excellent, they proactively cleaned the room.
Service: The staff all speak English, which was very convenient.
I woke up to a sunrise visible right from my room! 🌅
Breakfast was average, not as good as the breakfast at Japan's Dormy Inn hotels.
EEntitiOverall, very satisfied.
This hotel is part of the same group as Sanmizuki and Shinmeikan.
Sanmizuki is adjacent to Fukayama Sanso, located halfway up a mountain at the source of the hot spring. Guests can enjoy free access to the forest hot spring at Sanmizuki. The hot spring quality is superb, with abundant foam.
The hotel provides free shuttle service. Before arriving, we contacted Ctrip to arrange for the hotel to pick us up from the bus station. The next day, we wanted to go to the Hirano Observatory. After gesturing at the front desk for a while, the hotel drove us there directly – a 10-minute drive! Walking would have taken an hour, thank you!
Additionally, the front desk helped us book return bus tickets at check-in (there aren't many buses from Kurokawa Onsen to Fukuoka/Kumamoto each day, so booking in advance is essential to avoid missing out!). This was very helpful.
The food was much more varied than at the neighboring Sanmizuki. The first night was kaiseki cuisine, and the second night was tomato and pork hot pot. Breakfast was different on both days, and the second day's meal included a complimentary drink. I recommend trying the perilla juice – it's delicious!
The room, although it's a 10-year-old hotel, is much newer than the neighboring Shanshuimu Hotel. The room facilities were okay; the bathroom had a slight odor on the first day, which the staff quickly fixed. However, the hairdryer was too old! Hopefully, they can replace it with a new one.
AAlbina LiubitskaiaAn absolutely wonderful experience. The staff at the ryokan were incredibly polite and always ready to help with anything we needed. Upon check-in, we were provided with traditional attire, pajamas, tabi slippers, bath amenities, and a small welcome treat with matcha and coffee. We also asked at the front desk if they could give us a ride to the bus stop after check-out, and they kindly said yes, of course.
Our room was spacious, clean, and beautifully decorated. At first, we were planning to explore several other local onsens, but after experiencing the ones at the ryokan, we felt completely satisfied.
There are separate baths for hotel guests (men’s and women’s), baths open to both guests and visitors (also divided by gender), as well as a private onsen. One of the onsens also has a sauna. The traditional dinner and breakfast were both impressive—delicious and very generous in portion. The surrounding grounds are stunning, perfect for peaceful walks. This ryokan is a bit further from the main cluster of inns, but that was exactly what we wanted—to enjoy quiet walking. At night, our futons were laid out for us, adding to the authentic experience.
The only reason I deducted one star is the very bright green light on the ceiling that stays on all night and can’t be turned off or covered. I didn’t have a sleep mask with me, and the ryokan didn’t provide one, so I had a sleepless night. It was quite unpleasant. That said, I still highly recommend this ryokan—it’s an unforgettable place to stay.
GGuest UserThis hotel is right next to Kumamoto Station, making it incredibly convenient for a layover. There's a bus stop right outside, so getting to other parts of Kumamoto is really easy. Since it was renovated in recent years, the overall experience was excellent. I didn't bother with the hotel breakfast; I just grabbed something directly at Kumamoto Station.
FFlightSeekerBeautiful hotel with Mountain Views. The hotel looks spectacular and is very clean. The room is very spacious. Location is perfect as it shares the same building as the mall. You can use the lift which brings you directly to the mall. The mall has shops like Uniqlo, ABC Mart and many more, including a food court with various food options. There are 3 washing machines in both the male & female public onsen area, however it is pretty difficult to get a chance to wash your clothes. The hotel seems like a popular wedding venue, however it does not disrupt the stay as the guests do not seem to linger in the lobby at all. There's a Nescafé coffee machine which you can help yourself to outside the public onsen, along with Kumamoto's fresh spring water tap for drinking. For parking, please avoid the carpark infront of the mall as it is expensive. If you're facing the mall, the hotel's carpark is at the left side basement of the mall. The hotel provides a discounted price at off-peak periods. It's best to leave your hotel before 12 noon. It is paid parking and there's a ticket machine at the basement entrance of the hotel. The hotel location is perfect as it is also very close to a station.
GGuest UserVery nice hotel. We planned to parked at the hotel but the staff suggested a cheaper parking lot nearby with only 1200 yen for one day (until 11am which is check out time). The check-in was smooth. There is a self service machine, but we went for check in with the staff. They were very polite. As for check out, you just need to put the card into the machine, and that’s it, super convenient.
The bed was comfortable too. Toothbrush, toothpaste, hair wash, conditioner, shower gel, clothes (on the bed in the picture), electric kettle were provided as well. You can use hot or cold water from the tap directly.
Grids hotel’s location is strategic too. There’s a mall and eateries in a walking distance. Recommended!
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