I had a very decent stay this round. Room was still clean and this time we did not have to wait for long at the hotel lobby (also we checked in fairly late at night this time). We love that this room came with a proper vanity/work desk that hub could still work during our staycation. The toilet was also clean and spacious.
The pool was quite empty, thus it was really nice to swim in during the morning Unfortunately, the treadmills at the gym were pretty rundown.
Buffet breakfast was relatively quiet compared to our last staycation here because it was puasa month. I am really surprised that there were plenty of choices still and the staffs also top up when certain food ran out.
The location was perfect if your hangout places are in Pj. It’s close to almost everywhere — KD, Ara Damansara, One U etc. Definitely a hotel to come back again ❤️
We had a really pleasant stay at Paxtonz Premium Suites Petaling Jaya. The room was spotless and very well maintained. You can tell they take cleanliness seriously, which made us feel comfortable right away. The amenities were excellent, especially the pool and gym facilities, which were clean and enjoyable to use.
The location is decent and convenient enough to get around Petaling Jaya, though you may need a short drive to reach some main attractions or malls. Service was generally good, staff were polite and helpful when we needed assistance, though there’s a bit of room for improvement in responsiveness.
Overall, it was a comfortable and enjoyable stay, especially for couples. We would definitely consider staying here again for a short getaway.
The room was clean but due to crowds, people need to queue for turn. The location is quite far from attractions or city centre but there is a mall with few shops including some fast food restaurants and 7e below.
Breakfast was good with limited choices. Decent and staff very attentive.
Stayed here recently and had a pretty solid experience 👍. Location's great, super close to LRT Asia Jaya so getting around was a breeze 🚆. Rooms were clean and comfy, staff were friendly and helpful 😄. Only thing was WiFi was a bit iffy at times, but didn't ruin the stay. Breakfast buffet was decent too. Overall, good value for money, would stay again 👍.
The pillow was too soft. The hair dryer was attached in the bathroom, which one would take up more time in the bathroom while others need to wait to use the bathroom. The location was good as it’s just a walking distance to 1 Utama. First round of mini bar items were free. That’s a plus point. Parking at L2 was not very well designed. The exit ramp was narrow and L2 was not linked to L3 and above. If L2 was full then one would need to exit and enter back to drive straight up to L3 and above. Thats a very bad design
Dear Sir or Madam,
I would like to share some feedback regarding my recent stay at your hotel.
I was allocated an interconnecting room, which I was not aware of at the time of check-in. Unfortunately, noise from the adjoining room continued until around 1:00 a.m., making it difficult for me to fall asleep. The noise then started again at approximately 6:00 a.m., further affecting my rest. I would appreciate it if you could kindly advise why an interconnecting room was assigned, especially when the neighboring room was occupied by guests unknown to me.
In addition, I would like to highlight some concerns regarding room hygiene. I noticed hair in several areas of the room, and there were also blood stains on the pillowcase, which was quite concerning.
I hope this feedback can be taken constructively, as I believe it will help improve the comfort and experience of future guests. I look forward to your kind attention to these matters.
Thank you for your time and understanding.
Hotel near KLIA/Sepang,Sepang100% of visitors choose this area
CChwalczuk Józef2026.03.16
I stayed at Sama-Sama Hotel KLIA and had a very comfortable experience overall. The location is extremely convenient, as the hotel is connected to the airport by a covered walkway. The room was spacious, clean, and quiet, which made it easy to rest after a long flight. The staff were friendly and professional throughout my stay. The swimming pool area was pleasant, although the water was quite cold. The hotel also has a spa and wellness area, with separate sections for men and women. The facilities were clean and well maintained. Breakfast had a good variety of both local and international food. Overall, it is a very convenient and comfortable airport hotel.
Check in facility was smooth, friendly front desk and manager helpful. we are family of 5 ( 2 rooms) and it was accomodating and great stay for 4 days 3 nights as my parents were staying nearby, and we are back to celebrate CNY. The beach pool maybe can have a bit improvement as its a bit dirty ( a bit dissapointment for my kids) but hotel rooms were very clean and daily cleaned up well. Kudos to the housekeeping team for keeping my housekey i realised i lost it after 3 days checking out and my parents went back to the lobby and got it back. Thankful to them. Its a great place to stay. rooms were quiet no odour and free mineral bottle water and coffee tea. clean towels, good bed.
Room was immaculate with good view of the city.
Great pillows. I received a chocolate cake with a birthday wish as my birthday falls in January. That was touching!
The only hiccup was the housekeeping which didn’t top up the tea bags. I called at 8am, they acknowledged but no one came until it’s time for me to check out at 1pm.
Overall, I had a good stay.
Hotel near KLIA/Sepang,Sepang100% of visitors choose this area
TTLUNCH2026.02.14
I accidentally booked an extra room, and when I tried to cancel it that evening, the hotel wouldn't process the refund. The front desk staff found my booking and said that everyone authorized to handle cancellations for the night had already left, so I had no choice but to forfeit the cost of one room. The twin room was quite small. I had originally planned for four of us to sleep separately in three rooms, but to my surprise, each room was located very far from the others, making it inconvenient to retrieve clothes and other items. All the rooms were on the first floor. The two rooms my family and I booked were ridiculously far apart, requiring us to walk through numerous corridors, each with a key-card accessible door. It felt like a prison, and walking back and forth felt like visiting someone in jail. The most ridiculous issues were the soundproofing and the drinking water. For the price, I expected bottled mineral water, like you'd get in a four-star hotel or better. Instead, they provided a water filter kettle, requiring me to fill it with tap water, filter it, and then drink it. Otherwise, I had to go to a public area to get filtered water, which was extremely inconvenient. I can appreciate their eco-friendly approach, but I don't support paying this price for such an experience. The bathroom and toilet were even stranger. The shower didn't have a door, so after showering, the entire bathroom floor was wet. Did they expect me to sit on the toilet barefoot, covered in water? The bathroom had that cheap, integrated, plastic-y feel, typical of budget Japanese-style units. At night, the room had absolutely no soundproofing. Someone in the next room was watching TV in the middle of the night, and I ended up listening to the entire plot with them. Not to mention the sounds of people passing by in the corridor, opening and closing doors, and talking – every sound was perfectly audible. It's very close to the airport, so there were many planes taking off at night, making it despairingly noisy. You absolutely need to bring earplugs, otherwise, it's impossible to sleep. They do have a convenient airport shuttle, but it operates on a fixed schedule, and you need to be there three hours beforehand because security and immigration in Malaysia are incredibly slow. Unless you have a tight flight schedule, I absolutely do not recommend this hotel.
Very Good
1054 reviews
8.7/10
Price from
TWD 2,654
per night
Check availability
See All Hotels With Wifi in Selangor
Recent Reviews for Selangor Hotels
See all
8.7/10
Very Good
GGuest UserI am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms.
I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year.
I have also met many excellent staff all these years in this hotel but not this trip.
My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel.
The core issues were as follows:
Refusal to Assist with a Reasonable Upgrade Request:
· The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed.
The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change.
The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests.
There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration.
This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock.
After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier.
On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly.
When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks.
I expect this feedback to be formally addressed. The Front Office Manager requires:
1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings.
2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits.
3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences.
I expect a formal response from hotel management regarding the steps taken to address this serious service failure.
GGuest UserThe Canvas Hotel is more than just a place to sleep, it's an experience. It’s perfect for couples looking for a stylish escape, solo travelers who appreciate design, or anyone who wants to be in the heart of a vibrant neighborhood. I can't recommend it highly enough and will definitely be back on my next trip 👍🏻👍🏻👍🏻
PPriya24The hotel is beside mines 2 and fast food outlets are ready available. There is a carwash jz outside and a 7-11 on site. Convenience and basic necessities and amenities are readily available, suited for the price.
TTinyDreamer92I had a very decent stay this round. Room was still clean and this time we did not have to wait for long at the hotel lobby (also we checked in fairly late at night this time). We love that this room came with a proper vanity/work desk that hub could still work during our staycation. The toilet was also clean and spacious.
The pool was quite empty, thus it was really nice to swim in during the morning Unfortunately, the treadmills at the gym were pretty rundown.
Buffet breakfast was relatively quiet compared to our last staycation here because it was puasa month. I am really surprised that there were plenty of choices still and the staffs also top up when certain food ran out.
The location was perfect if your hangout places are in Pj. It’s close to almost everywhere — KD, Ara Damansara, One U etc. Definitely a hotel to come back again ❤️
MM314614****Staying at the Hilton Petaling Jaya for my business trip in a deluxe twin room was an absolutely perfect experience! The room was spotlessly clean, and the environment was quiet and elegant, making it ideal for both work and relaxation. The staff were incredibly warm and attentive, and any requests were handled super promptly. The hotel facilities are also excellent; both the pool and fitness areas are very well-maintained. Overall, it exceeded my expectations. I'll definitely choose this hotel again for my next business trip!
JJastanGreat option for a quick, one-night stay if you're in transit. The hotel offers free airport transfer, making it very convenient, and it’s just a 15-minute drive from the airport. The location is ideal, and the free breakfast includes roti canai, which was a nice local touch. Perfect for a short, hassle-free stay before catching your next flight!
SStarferryStrategic location at Putrajaya. Right at the shopping mall and very convenient to find food. Room is spacious. However, the breakfast is packed breakfast that I think shouldn't not be offered at all. Anyone booking this hotel, need not book the room with breakfast. Full with disappointments only.
GGuest UserRoom was immaculate with good view of the city.
Great pillows. I received a chocolate cake with a birthday wish as my birthday falls in January. That was touching!
The only hiccup was the housekeeping which didn’t top up the tea bags. I called at 8am, they acknowledged but no one came until it’s time for me to check out at 1pm.
Overall, I had a good stay.
JJos GohGround floor only 1 lift. Main lobby not at ground floor, only works at certain timings, no swimming pool, no buffet breakfast, ants on my son laptop.
Ole Ole indo rest is very good. Pics below.
AAng.LinSecond time stay within a month. Convenient to check in as reception is at the lobby. Just be prepared with RM200 cash for deposit. Vehicle parking is also easy - RM2 for 3 hours and RM6 for whole day.
Apartment with a view. It is comfortable with fresh bedsheets and towels. Toiletries provided.
Highly recommended.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 1.5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.