Romantic Hotels in Nagano Prefecture, Japan

This second time in this hospitable hotel. While a short distance away from the Karuizawa station, it is quite well located to nearby old town and buses to a number of places of interests. The hotel seems like a boutique hotel. Its decoration has not changed since 2023. The dinning room is redecorated with more seats. It is more like a cozy lounge. At the reception area, one can find an assortment of tea bags with some special infusions. Of course coffee is there as well.

I booked two rooms for two nights, but due to a system glitch, one of the rooms wasn't successfully booked. Trip.com customer service then recommended another hotel. However, the next day when we arrived at the new hotel, we still couldn't check in. All payments for both rooms had been made by 10:30 AM, so they should have been reserved for us. Yet, the hotel again cited a system error and said our rooms hadn't been held. They then told us to return to the first hotel, and it was already around 11 PM at that point. I was utterly frustrated by the whole situation. Despite all this, Trip.com's customer service was very responsive and helpful, thumbs up to them.

My stay at Hotel Indigo Karuizawa was incredibly comfortable and relaxing. It offered a completely different vibe compared to hotels in central Tokyo. The moment I arrived, I felt like I was on vacation. The design is unique and tasteful, not at all ostentatious, blending beautifully with Karuizawa's natural surroundings. The room was more spacious than I expected, and the balcony offered a great view; waking up and opening the curtains in the morning really brightened my mood. The bedding was very comfortable, and it was quiet at night, leading to excellent sleep quality. The onsen (hot spring) and public areas were also a big plus; after exploring Old Karuizawa, a soak there completely unwound me. The staff provided natural and unobtrusive service, yet they were always there to help when needed. Overall, it's a perfect place to slow down and enjoy the pace of Karuizawa for a night or two. If I come back, this hotel will definitely be my first choice again.