GGuest UserThe room was tiny; we could only unpack our luggage in the hallway right by the door. The breakfast selection was extremely poor, so I wouldn't recommend booking it separately. They don't provide any toiletries. On the bright side, there's complimentary coffee and hot water available all day on the first floor, and they offer decent ice cream at 8 PM. At nearly 1000 a night, it's definitely not good value for money.
GGuest UserOverall, our stay was good, especially the location. The room is a bit old but still well maintained.
However, we were not happy with one aspect of the service. A staff member (possibly a manager or senior from the F&B team) was not very professional and came across as quite rude.
He physically blocked us from entering the breakfast area without listening to our explanation. We clearly mentioned that our friend was already inside and had a table, and we were just trying to confirm the table number. However, he insisted we go to Level 1 for breakfast and did not allow us to explain further.
We had to go back and forth between the lift, trying to contact our friend, which was quite frustrating. Only after we showed him a photo did he finally allow us to enter.
What surprised us most was that the restaurant was actually quite empty, with many available tables. We don’t understand why we were told it was full and asked to go elsewhere.
We hope the hotel can improve staff communication and professionalism to avoid similar situations in the future.
GGuest UserOverall, a wonderful place. We highly recommend it. It was a wonderful walk from the station to the hotel, and we were greeted with the utmost courtesy, explained everything, and shown around. We were shown to our room and given instructions. We booked a traditional room with futons, and the view from the window was simply stunning. The onsen includes two hot springs, a comfortable changing area with massage chairs, a sauna, and a cold plunge pool. They give free passes to seven public baths in the village. There's a shuttle that takes you to various walking spots. The prices are reasonable. The breakfast buffet was wonderful. We were very satisfied and would love to come back!
ててんwThis hotel is grand and impressive, even feeling a bit like a shopping mall from the outside. Its location is fantastic, right next to Shin-Kobe Station, with direct access via subway exit B3. Plus, you can easily walk to the Nunobiki Falls, which offers a lovely, fresh atmosphere. It's perfect for a vacation. As for dining, the hotel has everything, from wagyu BBQ to Chinese cuisine. They also offer borrowing services and luggage storage. Overall, it's highly recommended!
__WeChat27932****The hot spring is really big, and you can enjoy both the upstairs and downstairs pools for free. There's a shuttle bus to Sannomiya Station. The room views are absolutely stunning, perfect for couples. Breakfast was just okay, but overall, it's a great stay.
WWYLailvyouThis colonial-style hotel is imbued with a strong maritime theme from the lobby to the bar, restaurant, and executive lounge. Every detail, from the ceiling fans, shutters, telescopes, heavy wooden desks, and leather chairs in the rooms, to the tropical plants and wicker weaving in the restaurant, and the magenta swan display rack and fabric sofas in the lobby, exudes a refined charm with a sense of history.
The hotel breakfast was also quite good, with a satisfying variety and excellent quality. This time, my room included a minibar and executive lounge access. The minibar was superb, with delicious complimentary chocolates and snacks for drinks, as well as local beer and fresh juices. However, please note that the executive lounge does not allow children, so unfortunately, I couldn't experience it fully this time, only went in for a quick look. My child did get a huge, delicious cookie.
I'll definitely stay here again next time I visit Kobe!
ZZhilvdeshenquExcellent stay! I was in town for Ayumi Hamasaki's concert, and the venue was right across the street, just one block away. The hotel is also conveniently located near Citizen's Plaza Station, which is why I chose it. The hotel itself is grand and impressive, with a spacious and comfortable lobby. I arrived in the morning before check-in, so I relaxed in the lobby. There's even a convenience store inside the hotel, making it easy to grab anything you need. The room was very spacious, and the window offered a great view. While it's an older hotel, what truly matters is the comfort and overall feeling for guests, not just having the newest gadgets or facilities.
GG-AVWe had a great 1 night stay at this hotel!
This was a wonderful experience! Although we only spent 1 night here, as this was meant to be an overnight stop between cities in our travel road trip, this left such a good impression on us, that we would like to come back to Akashi just to stay in this hotel again.
The architecture and the hotel design is very cool, 50's kind of vibe, but it's new of course.
The hotel has a club lounge where we could unwind after the drive with complimentary snacks and drinks, including alcohol, and all was free and unlimited.
The room was super spacious and designed nicely, with a huge hot tube jacuzzi, and since we took the ocean view room, the view overlooking the ocean and bridge was just breath-taking 👌
The breakfast was just right, and they totally accommodated my meal requests and accomplished to have a very good result...
5 stars here and I would totally want to come back!
CCatherine LumI had a wonderful stay at this hotel. The staff were exceptionally polite, friendly, and always willing to help with any request. The hotel was very clean, well-maintained, and comfortable throughout my stay.
The view from the hotel was absolutely beautiful and made the experience even more memorable. The food was also excellent, with a great variety of delicious dishes. Overall, everything exceeded my expectations, and I highly recommend this hotel to anyone looking for a pleasant and relaxing stay.
RRynn’sA bit out of the way to main attractions as it’s on Rokko island but the direct bus to the airport made it worthwhile. The breakfast was ok but seems to be always running out of food due to the high number of guests. In room service was decent but expensive. Onsite onsen was good but crowded!
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