Good price with a nice view. View of the bridge during the day is breathtaking. The new wing’s rooms are a lot nicer. Not much service. No one helps you with luggage when you arrive. And staff don’t look too helpful or happy. The hotel is near outlet and easy drive to Kobe city centre. Breakfast is good with a lot of bread variety. You need to bring your room towel to public bath. For this price I wouldn’t mind staying there again.
This is my second time staying at this hotel, and I truly feel its location is incredibly convenient. There are Family Mart, 7-Eleven, and Lawson stores all along the street, so you can pop down anytime to grab supplies. Directly opposite is a 24-hour Don Quijote, which is great for buying things and bringing them back easily. It's also a short walk to Sannomiya subway station and the Sannomiya shopping street. This time, I even discovered that you can reach the shopping street in just a few minutes by taking the small road to the right of the hotel. There are various restaurants right on the street in front of the hotel, and the famous Kobe beef restaurants are just at a nearby intersection. The hotel rooms are a decent size, meeting the basic needs of a tourist. I'll probably stay here again next time.
The complimentary coffee and tea after 6 PM, and ice cream before 8 PM, provide a nice relaxed space for guests to chat, which is a very thoughtful arrangement.
On a later day, I had an early morning flight, so I needed to switch to a hotel near Kansai Airport. I checked out around 10 AM and left my luggage at the hotel. The hotel staff were very accommodating; I went out to do some last-minute shopping and had lunch, then came back to collect my luggage, which didn't disrupt my plans at all.
This was my second stay at the Hotel Okura Kobe, and the service was just as attentive and thoughtful as I remembered. The front desk kindly upgraded me to a higher floor room, which was spacious, comfortable, and offered fantastic views. The breakfast had a wide variety of options and was consistently good. Overall, a perfect experience – I'll definitely choose this hotel again next time!
Overall, a wonderful place. We highly recommend it. It was a wonderful walk from the station to the hotel, and we were greeted with the utmost courtesy, explained everything, and shown around. We were shown to our room and given instructions. We booked a traditional room with futons, and the view from the window was simply stunning. The onsen includes two hot springs, a comfortable changing area with massage chairs, a sauna, and a cold plunge pool. They give free passes to seven public baths in the village. There's a shuttle that takes you to various walking spots. The prices are reasonable. The breakfast buffet was wonderful. We were very satisfied and would love to come back!
Hotel near Awaji Island,Sumoto6.4% of visitors choose this area
Aat⭐︎2025.09.17
It was the first time I stayed at Shimahana, but I was impressed by the good service of the New Awaji Group.
I was able to fish at Yumesen Kei and caught two cherry blossoms, but they cooked and served for dinner at night and it was very delicious. The rest was processed cleanly and I was able to take it home. Shimahana is located a little far from the opposite bank, but I enjoyed it without any problems because I could pick up and drop off the hot water.
I want to go to Hokans again
This resort hotel offers a fantastic view of the entire Kobe city. The buffet restaurant on the top floor is excellent, with delicious and abundant food, and the night view is absolutely stunning. It's an ideal choice for both leisure and business travelers.
From Osaka Uehommachi, go directly to Uozaki (Google Maps says ”no transfer” means you get off and change to the next bus at the same platform), then transfer to the Rokko Express (which offers a wonderful view and a unique experience). Get off at Island Center Station three stops later, and the hotel is right at the East Exit of the overpass. Bus No. 23 is located on the first floor of the hotel, reaching Kobe Mita in the city center in about 20 minutes. The stop is right in front of the Hankyu Department Store. There are also buses to Shin-Kobe, but they run less frequently. The bus to Kobe Airport is also on the first floor. Reservations can be made at the front desk, and there's a self-service ticket machine at the entrance. The earliest bus leaves at 6:23 AM, and the trip takes just over an hour.
There's a FamilyMart convenience store next to the hotel. We booked a terrace room, which had a large outdoor terrace. The hotel's Hama Onsen is open until midnight and features several large and small pools, including an outdoor area. It's a great place to soak after strolling through the streets.
This hotel is in a prime, bustling location in Kobe, surrounded by luxury brands downstairs, making it super convenient to get around. The room wasn't as old as I expected and was quite spacious. The 'harbor view' was pretty much non-existent though. Amenities and bedding were excellent. Interestingly, check-in is on the top floor, where all the restaurants are located too, and it gets quite busy with diners.
Convenient for a business trip in Kobe. Very close to a main train station. There is a swimming pool available to hotel guests, but unfortunately, the information pertaining to the use of the pool was absent, so I did not bring a swim suit and was very disappointed. The information for this hotel should be updated to clarify what the facilities are and what the conditions are (e.g. obligatory swim cap, use of room towels etc). Guests from overseas will be confused and disappointed, as I was.
Hotel near Awaji Island,Awaji City6.4% of visitors choose this area
GGuest User2025.09.12
The hotel itself isn't up to par. The amenities provided are quite subpar; the toothbrush, for instance, was so rough it made my gums bleed. Right from check-in, they try to upsell you to a more expensive room. If you refuse, they deliberately assign you a low-floor room with a terrible view – I'm convinced it's intentional. So, if you want a decent experience, you're practically forced to upgrade. After upgrading, they cheerfully provide a hotel map and some greenhouse coupons. Otherwise, you just get a key and that's it. While I can't pinpoint any specific service issues, there was an overall 'off' and unsettling vibe. Even the renowned architecture nearby is poorly maintained. You can't truly appreciate the details; it only looks decent from a distance. This is quite rare in Japan, where I've always found people meticulous about maintenance. This place, however, completely overturned my expectations. Overall, it feels like quite a desolate and depressing place.
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9.3/10
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GGuest UserThis is my second time staying at this hotel, and I truly feel its location is incredibly convenient. There are Family Mart, 7-Eleven, and Lawson stores all along the street, so you can pop down anytime to grab supplies. Directly opposite is a 24-hour Don Quijote, which is great for buying things and bringing them back easily. It's also a short walk to Sannomiya subway station and the Sannomiya shopping street. This time, I even discovered that you can reach the shopping street in just a few minutes by taking the small road to the right of the hotel. There are various restaurants right on the street in front of the hotel, and the famous Kobe beef restaurants are just at a nearby intersection. The hotel rooms are a decent size, meeting the basic needs of a tourist. I'll probably stay here again next time.
The complimentary coffee and tea after 6 PM, and ice cream before 8 PM, provide a nice relaxed space for guests to chat, which is a very thoughtful arrangement.
On a later day, I had an early morning flight, so I needed to switch to a hotel near Kansai Airport. I checked out around 10 AM and left my luggage at the hotel. The hotel staff were very accommodating; I went out to do some last-minute shopping and had lunch, then came back to collect my luggage, which didn't disrupt my plans at all.
GGuest UserThis was my second stay at the Hotel Okura Kobe, and the service was just as attentive and thoughtful as I remembered. The front desk kindly upgraded me to a higher floor room, which was spacious, comfortable, and offered fantastic views. The breakfast had a wide variety of options and was consistently good. Overall, a perfect experience – I'll definitely choose this hotel again next time!
GGuest UserOverall, a wonderful place. We highly recommend it. It was a wonderful walk from the station to the hotel, and we were greeted with the utmost courtesy, explained everything, and shown around. We were shown to our room and given instructions. We booked a traditional room with futons, and the view from the window was simply stunning. The onsen includes two hot springs, a comfortable changing area with massage chairs, a sauna, and a cold plunge pool. They give free passes to seven public baths in the village. There's a shuttle that takes you to various walking spots. The prices are reasonable. The breakfast buffet was wonderful. We were very satisfied and would love to come back!
JJugenshimaosuiAlthough this is an older five-star hotel, the lobby is spacious and features the traditional five-star amenities, which are well-maintained and appear very clean. The hotel is conveniently located right next to the Shinkansen line. It was raining on the day we arrived, but there's a covered walkway directly from the Shinkansen to the hotel, so we didn't get wet, which was very handy. Check-in was quick, and the staff were friendly. They even informed us about ongoing exterior renovations, mentioning that workers might be passing by at certain times. It turned out to be work on an annex, quite far from our room, but I appreciated the heads-up. We booked a twin-bedded city view room, which was very large and even had a capsule coffee machine, though I couldn't use it as I don't drink coffee. The staff cleaned our room thoroughly every day. For breakfast, you can go to the buffet restaurant on the 4th floor, which offers a good variety of Japanese and Western dishes. The staff there were also very attentive, reminding guests around 10:00 AM that the last seating was at 10:30 AM. Alternatively, you can opt for a set menu on the 5th floor. This is served in a restaurant where the staff wear kimonos and are equally friendly. We had three breakfasts in total and chose the set menu one day; it was simple but tasty. Right next to the hotel is the Herb Garden, which is easily accessible by cable car. A short walk down from there, there's a glass house resembling an indoor rainforest. We enjoyed afternoon tea in a café inside while listening to a piano and violin performance. The hotel is just one subway stop from Sannomiya. It's also easy to walk to the Kitano-cho (Ijinkan Street) area and then to Sannomiya. My only minor complaint was that our room was quite close to the elevator; I would have preferred a room further away. The hotel also offers a direct bus service to Kansai Airport, but it only runs twice a day, at 11:00 AM and 2:30 PM. Since we missed the 11:00 AM bus, we took the subway one stop to the Sannomiya Bus Terminal, which is diagonally opposite Hankyu, where buses run every 20 minutes – also quite convenient.
GGuest UserThis hotel is in a prime, bustling location in Kobe, surrounded by luxury brands downstairs, making it super convenient to get around. The room wasn't as old as I expected and was quite spacious. The 'harbor view' was pretty much non-existent though. Amenities and bedding were excellent. Interestingly, check-in is on the top floor, where all the restaurants are located too, and it gets quite busy with diners.
CChidaodebeijixiongThis resort hotel offers a fantastic view of the entire Kobe city. The buffet restaurant on the top floor is excellent, with delicious and abundant food, and the night view is absolutely stunning. It's an ideal choice for both leisure and business travelers.
Rramu*raimuThe location, food, and service were all excellent.
The view of the Akashi Kaikyo Bridge right in front of us was spectacular! We spent a relaxing time watching the ever-changing scenery.
Because it was all-inclusive, we were able to freely use alcohol and snacks in the lounge. Highly recommended!
AAnonymous UserFrom Osaka Uehommachi, go directly to Uozaki (Google Maps says ”no transfer” means you get off and change to the next bus at the same platform), then transfer to the Rokko Express (which offers a wonderful view and a unique experience). Get off at Island Center Station three stops later, and the hotel is right at the East Exit of the overpass. Bus No. 23 is located on the first floor of the hotel, reaching Kobe Mita in the city center in about 20 minutes. The stop is right in front of the Hankyu Department Store. There are also buses to Shin-Kobe, but they run less frequently. The bus to Kobe Airport is also on the first floor. Reservations can be made at the front desk, and there's a self-service ticket machine at the entrance. The earliest bus leaves at 6:23 AM, and the trip takes just over an hour.
There's a FamilyMart convenience store next to the hotel. We booked a terrace room, which had a large outdoor terrace. The hotel's Hama Onsen is open until midnight and features several large and small pools, including an outdoor area. It's a great place to soak after strolling through the streets.
GGuest UserFirst off, this location is a bit out of the way, if you intend to stay close to the downtown...you have to take the ”Portliner” a few stops.
No issue for me, but did not realize this when I booked.
I chose it because of the onsen / sauna, and I was very satisfied: this was the best sauna / cold tub I had in Japan (so far).
Was hotter (and colder) than anything else. The actual hot-tub was good too, but I focus on sauna > cold tub cycles more than anything.
Rooms are new and look good, if not a bit small. As expected.
Stay for a night if you are on the fence...use the onsen...have a coffee-milk afterwards. You'll feel great.
Rooftoop bar / restaurant was nice as well and very friendly staff!
GGuest UserThe hotel itself isn't up to par. The amenities provided are quite subpar; the toothbrush, for instance, was so rough it made my gums bleed. Right from check-in, they try to upsell you to a more expensive room. If you refuse, they deliberately assign you a low-floor room with a terrible view – I'm convinced it's intentional. So, if you want a decent experience, you're practically forced to upgrade. After upgrading, they cheerfully provide a hotel map and some greenhouse coupons. Otherwise, you just get a key and that's it. While I can't pinpoint any specific service issues, there was an overall 'off' and unsettling vibe. Even the renowned architecture nearby is poorly maintained. You can't truly appreciate the details; it only looks decent from a distance. This is quite rare in Japan, where I've always found people meticulous about maintenance. This place, however, completely overturned my expectations. Overall, it feels like quite a desolate and depressing place.
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