"Huge thanks to Manager Zhang for calling us, to driver Qiao for picking us up at Gate 11 of the airport terminal, and to Manager Wang at the front desk. This is a truly unique hotel. Even before we arrived, they were already reaching out. While we were still on the high-speed train, a call came through, asking about our flight arrival time. I mentioned we were coming by high-speed train to Zhongchuan Airport East Station and wondered if they could pick us up. Manager Zhang replied, 'Yes, a driver will contact you.' Manager Zhang asked for our train number and arrival time. Sure enough, less than ten minutes later, a text message arrived from the telecom company, directing me to Gate 11 of the terminal's arrival exit after getting off the train. Mr. Qiao, the driver, clearly specified the car's color and license plate number. As I was typing a reply, Mr. Qiao's call came in, again confirming his parking location. Since we mentioned we were an elderly couple, Mr. Qiao politely asked about the color of our clothes. My husband and I exited Lanzhou Zhongchuan Airport East Station, took the escalator, and quickly found Gate 11. Just as I was about to call, Mr. Qiao walked up to us, greeted us politely, confirmed our identities, helped us with our luggage into the car, and assured us that someone would take care of our bags upon arrival at the hotel. Once the car stopped, Manager Zhang warmly and proactively took care of us, carrying our luggage into the lobby and then all the way to our room. As soon as we entered the room, the housekeeping staff delivered fresh fruit. The next morning, our airport transfer was scheduled for 7:30 AM. Our principle is to avoid inconveniencing others, so we always arrive earlier than the scheduled time. By 7:15 AM, we were downstairs, completing the check-out process at the front desk. Manager Wang (I believe she's a manager, though we didn't see her title on her nametag, only her surname Wang) told us to eat breakfast before getting in the car, and she would let us know when it arrived. I replied that we hadn't booked breakfast, as our flight was business class, and we'd eat at the airport. She insisted, 'It's fine, have a little something.' She then arranged for us to sit down, asked if we wanted milk or millet porridge, and personally brought us two cups of milk and two bowls of porridge. When the car arrived, she again escorted us to the car, helped with our luggage, and ensured it was safely stowed. I mentioned there was a type of fruit we hadn't seen before. She packed a few for us in a food bag and told us its name and how to eat it. We've encountered hotels that call ahead to inquire about arrival times, but never one with such meticulousness and such seamless coordination with the driver. We've had drivers pick us up from stations and airports, but never one as thorough and enthusiastic as Mr. Qiao. We've met lobby managers, but never one like Manager Wang, who treats guests like family. This is a truly special hotel. This is also a hotel with culture. It features a cultural promenade, not just a few thick books for decoration or blatant tourism advertisements. Here, you'll find sculptures and paintings. On the third-floor elevator landing, there are shadow puppet-themed artworks. These art pieces showcase the history, culture, folk customs, and art of Gansu. I shared photos of these artworks with my students, and we discussed Gansu's history, culture, and geological features on WeChat. They all agreed that very few hotels nationwide focus on cultural taste. This hotel truly is a culturally rich hotel. **Facilities:** Very new, all equipment works perfectly. **Cleanliness:** Excellent. **Environment:** Very close to the airport and Zhongchuan Airport East High-Speed Rail Station. The shuttle takes only two or three minutes. From our room, we could see the airport main building and control tower, and observed aircraft taking off and landing, yet there was absolutely no noise. Due to light rain, we didn't explore the surroundings. **Service:** Outstanding. My husband and I are grateful to all the hotel staff."

"My friends and I stayed here before flying out of Lanzhou. The hotel is conveniently close to the airport and offers a free shuttle service, however the driver was speeding and swerving on the road. The hotel was nice enough to give us a call to wake up so we wouldn’t miss our flight. The room was clean, the bathroom curtains had a few bugs on them but that’s ok!"

"Very clean and well located near airport. Super easy to check in and check out."

"Spacious and clean. Free 24-hour airport shuttle service."

"Spacious, clean, and tidy rooms. Very close to Lanzhou Airport. A great choice for both business and leisure travelers. Highly recommended!"

"Located close to the airport. Helpful front desk. Nice breakfast. Only strange thing is that it rained during the night. The room was fine but you could hear water falling in the stairwell. It sounded like a small waterfall. I hope their drainage issues do not cause future problems for the hotel."

"Service: We must praise the service! The service is really great! Super considerate. I stayed in 5 hotels during my 8/9 days in Gansu. This one is the most considerate and has the best service! ! 😍The lady at the front desk saw that there were three of us and gave us an extra breakfast coupon! Directly increase the favorability level💓💓. (Other hotels take a long time to give it, and it makes people feel uncomfortable...) In this comparison, Lanou really pays attention to the guest's feelings. The pick-up and drop-off from the airport was also very considerate. Due to the weather, I was unsure of the flight time, so I repeatedly contacted the hotel for the pick-up time. The little brother and sister at the front desk took the trouble to contact us, which really made me feel very comfortable😌 (I have a better impression of Lanzhou! ) Oh, by the way, there are fruits when you enter the house🍉! It’s really considerate! Environment: The view outside the window is very broad, very clean, and many of the hotel's configurations are very impressive. Hygiene: The hygiene is very clean, and the mineral water provided by the hotel is very sweet🍬 Facilities: The bed is soft and comfortable, the wet and dry separation, toiletries and equipment are very considerate. it's actually very good! Come and live now! High cost performance and great experience, yyds I will choose Lanou next time I come near the airport!"

"Very good, worth living"

"Very satisfied. Very clean. Very good service. There is also airport pick-up service! ! ! I wish the boss a prosperous business❤️"