"The hotel had a great location and was very clean and well kept. View was really nice. The room quality was also really good. The only downside was the amenities — even just providing bottled water in the room would make a big difference, since not everyone wants to drink tap water. I had to go out and buy water, which was a bit inconvenient. At breakfast, the eggs were served next to the bacon, so they seemed contaminated and weren’t really suitable for vegetarians or anyone avoiding bacon."

"The hotel is okay overall. It has a good location, especially if you have a flight the next day, as it’s close to the bus stop. It is a bit far from the city center, but transportation is easy and convenient. The food is decent. However, the place is not very clean the tissue we found looked used and had green stains and finger marks on it. Aside from that issue, the rest of the place was generally clean. O also no coffee and hair dryer 😩😩 tho maybe u can request"

"The location was ok since its close to the airport. But it was not clean enough and service was not much friendly."

"Good location, comfortable with a great breakfast."

"Convenient location. Bridge to terminal 4 a win. Breakfast great. Lovely fruit and croissants fresh. Hot breakfast appeared to look appetising. Asked for twin beds however got a double. Fine as friend needed to leave for work."

"Very clean, near to bus station and tube to London. Walking distance to Primark, JD and sport direct. Lots of asian food stall nearby"

"During my recent stay at The Novotel on the outskirts of London, I was thoroughly impressed by the experience. The hotel excelled in several areas, making it a delightful getaway. Cleanliness: The cleanliness of the hotel was impeccable. From the lobby to the rooms, every corner gleamed with attention to detail. The housekeeping staff did an outstanding job in maintaining the high standards of hygiene, ensuring that everything was spotless and fresh. It was evident that cleanliness was a priority for the hotel, which is always a reassuring factor for an Service: Service at The Novotel was exemplary. The staff were warm, welcoming, and went above and beyond to accommodate any requests. From the moment of check-in, where we were greeted with a friendly smile and efficient service, to the personalised care throughout our stay, the staff’s dedication to guest satisfaction was evident. Their promptness and willingness to assist with any queries or needs added greatly to the overall experience. Location: Situated on the serene outskirts of London, the hotel offers a peaceful escape from the bustling city. The location is ideal for those looking to unwind while still having easy access to the city’s attractions. The surrounding area is lush and tranquil, providing a perfect backdrop for relaxation. Despite being a bit removed from the city centre, transportation options were convenient, making it easy to explore London when desired. Overall Experience: Our stay at Novotel was nothing short of wonderful. With its pristine cleanliness, outstanding service, and ideal location, it provided a perfect blend of comfort and serenity. Whether you’re looking for a peaceful retreat or a base to explore London, this hotel is an excellent choice. I would highly recommend it to anyone visiting the area."

"The location is alright, not perfect. The room was dark even after the lights on, and the mineral water they gave looks like someone else’s and they just refill water in."

"Quite close to the T4, and good for the flight catcher. But one thing is the food choices is very limited. The hotel itself is not bad, but still can feel it is bit old and not too spacious. Also breakfast only starts at 6 am. So for flight catcher earlier than that would be bit bad for not able to have the food"