The Burgenstock Hotel is located 450 meters above Lake Lucerne and is surrounded by the Swiss Alps. You have got a 360 degree view from the whole hotel. The hotel is right in the middle of the historic Burgenstock Resort a 60 hectares large private ground on the Burgenberg. Nevertheless it takes only 1 minute to the own funicular which brings you to the ship station of Kehrsiten. From there it only takes 25 minutes to the city of Lucerne. An additionally shuttle bus runs regularly between the resort and the next train station.Room Reservations for more than 5 rooms All rooms reservations of more than 5 rooms up to 10 rooms for same stay dates same arrival and departure pattern or similar features such as room types pax occupancy etc overlapping same dates will be treated as group reservations and will be subject to different terms and conditions than the ones initially booked as per system booking confirmations.
"The view was beautiful, the facilities were very nice, and the turndown service was excellent.
The staff were friendly, but the information was a bit lacking.
The hotel was crowded on the second day of our two-night stay, likely due to a group event.
It would have been nice to have received advance notice, but there wasn't.
We were told breakfast would be served at Spices Kitchen, and while the first day's breakfast was excellent, on the second day, due to a group event, we went from the Palace Hotel to Spices Kitchen, only to be told breakfast wasn't available there, which was disappointing. We were directed to the Palace Restaurant, which was a hassle. They said the menu was the same, but it was buffet-style and didn't provide a menu, so we had to ask for it separately. Also, the milk and yogurt were kept at room temperature...
If they had told us in advance that we wouldn't be able to eat at the breakfast restaurant due to the group event, I would have understood, but there wasn't any such notice, which was disappointing.
We were disappointed that we missed our chance to enjoy breakfast at Spices Kitchen. After checking out, I wanted to enjoy tea at the Lake Lounge, but due to an event, screens were being set up, blocking the view, so I gave up and headed straight to Lucerne.
I was disappointed that I couldn't fully enjoy my two nights,
but the Bürgenstock Hotel was impressive, and there were many things about it that made me want to visit again."