Renovated in 2023, the Hôtel L'Estérel - Cannes offers both holiday makers and business travelers a pleasant stay in Cannes. Boasting a convenient location, the hotel is just 100m from Cannes Station and 27km from Nice Cote D'Azur Airport. With Cannes Film Festival, Cannes Pilates and Petit Train de Cannes all within a short distance, there is no shortage of things to do in the area. In their spare time, guests can explore the hotel's surroundings. According to our guests, the location of this hotel is one of the best around. This hotel is a popular accommodation for guests traveling alone.
"All the other staff were very kind, and the room was very well maintained, so thanks to you, I had a very comfortable stay in Cannes. However, I had one unpleasant experience. The female staff member in charge of breakfast was extremely rude.
That morning, I had purchased some bread and, since it was quite large, I wanted to ask if it could be shared with other guests having breakfast. (It was freshly bought that morning, completely new.) However, she seemed to misunderstand and thought I was asking if I could eat the bread on the terrace. Without listening to me at all, she simply said “No!”
I understand that she might not have wanted it or could have refused to share, and I also understand that outside food might be a sensitive issue. But her reaction was far too rude. When I tried to explain (using a translator) that I wasn’t trying to eat it myself, but only wanted to offer it to others, she didn’t listen and asked me to leave the terrace. It was so unreasonable, and this incident negatively affected my mood for the rest of the trip. Even when I returned to the hotel, she ignored me.
I just want to clarify that my frustration wasn’t because my offer of the bread was refused. Even if she had simply said, “Sorry, we have plenty of bread, it’s okay,” I would not have felt upset at all. Of course, I would have respected that.
I feel it’s unreasonable that guests should have to be cautious of this staff member’s attitude. If it weren’t for her, the hotel experience would have been excellent."