Chester Hotels with Wifi

we stayed 20-27 Dec: ＞＞＞the good - warm bathroom floor, daytime reception lady's service attitude (the ex-nurse), aircon, downstairs quiet seating area, coffee and croissants in morning, blackout curtains, windows/view of racecourse ＞＞＞the bad - booking error by Roomzzz - they cancelled the wrong dates when i made a change (although compensated us with upgrade thank you), no free parking (and the ringgo app forced us to pay GBP15 for 24 hours for only part-day parking), we had to remind staff about room cleaning twice, the night receptionist was not customer-friendly and also was constantly listened to loud TV on speaker, the bed sheets had some stains on when we checked in see pic.

Welcoming staff, comfortable bed and spacious room, excellent leisure and spa facilities including a relaxation suite which was true to its word, plus a jacuzzi cave, like something from Alice in Wonderland, topped with the hottest steam room ive been in for years. Pool long but jot that wide for serious swimmers.

We had a lovely greeting and a pleasant suprise our room was ready early so we were able to go straight to the room. The room was spacious, quiet and clean. Lovely toiletries in bathroom. The staff throughout were always friendly and helpful. Breakfast was good although a few items were not replenished for quite a while. We have stayed previously as location is excellent and we are always happy with the service and standard.

The location of this hotel is great, very close to Chester and all the attractions around. In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two. This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby. We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed. In terms of things that could do with improvement: Cleanliness The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection. The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus. Service Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way. Facilities The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side. There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub. Breakfast was ok, but a lot of the time left uncovered. Overall not a great stay and would be unlikely to stay again.

Friendly reception staff. Great location. Room good size and modern bathroom but not the cleanest, hair on dress cushions, hair in shower tray, lots of dust in room. Expected a bit better from here.

For a normal size breakfast you had to pay extra, the heating was broken in the spa so it was quite cold. The hotel did look a bit tatty in places. Service was lacking, always had to chase the staff members. Lovely building and good location.

We had a lovely time it was one of our celebration for our 50th wedding anniversary and the staff were great. I had knee surgery 12 weeks ago. They made sure we had a downstairs room and even found another chair to go in our room as I needed one with arms on to get up. We had dinner at the restaurant Friday evening and the food and service was quick and excellent.

As a big fan of Premier Inns I felt this one wasn't up to their usual standard. Beds always very comfortable but the bedding wasnt adequate, slightly ill-fitting. Also the room was cold and the air con set to high did not work. The TV also did not work in our room, aerial connection was cited aa the reason on-screen. On a lesser and more personal note, i like the scrambled eggs option in the morning but only fried eggs were offered at breakfast.

On the first night I was out in a small room which was stuffy and unventilated, however after complaining I was put in a much nicer room for the rest of my stay. The second room had a good view and a/c. Location is superb for Chester Centre.

This is a very traditional hotel. It has a very good leisure centre (so don’t forget your swim suit). The hotel has a large bar area which is very comfortable and the prices reasonable. There is a large free car park. The staff are friendly and helpful.