Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Feb 12, 2026
Bianzoubiankan-woxihuan
Coffee/pastries every morning: Delicious! 👍 The hotel offers great service, excellent facilities, and clean rooms. It's located near the city wall, with a racecourse nearby offering fantastic views! It's also close to the cathedral and other attractions, making it very convenient for getting around. Highly recommended!
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Price per night from:€61
Posted on Aug 16, 2026|Standard Double Room with Ensuite
Jem GilmourStayed during moving house, very cute and charming guesthouse, a proper oldschool guesthouse, would love to stay during winter as it's so cozy, unfortunately was there during heatwave. But enough fans provided and a lovely garden. Good breakfast buffet and friendly staff. Lovely lounge area, decorated for entertainment and eclectic unique pieces and pictures.
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Price per night from:€76
Posted on May 10, 2026
Guest UserJust a brief overnight trip so didn't really use any amenities. Breakfast was good, dining room was overly full so had to go in the conference room, which really should have been laid out properly to use and not abandoned chairs everywhere. Should have had cutlery and condiments in that room too.
Overall would stay there again
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Price per night from:€66
Posted on Jan 5, 2025|Classic Double Room
DrVicThe location of this hotel is great, very close to Chester and all the attractions around.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
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Price per night from:€60
Posted on May 29, 2025|Comfortable Double Room
Guest UserFriendly reception staff. Great location. Room good size and modern bathroom but not the cleanest, hair on dress cushions, hair in shower tray, lots of dust in room. Expected a bit better from here.
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Price per night from:€80
Posted on Jun 2, 2025
Guest User
As a big fan of Premier Inns I felt this one wasn't up to their usual standard. Beds always very comfortable but the bedding wasnt adequate, slightly ill-fitting. Also the room was cold and the air con set to high did not work. The TV also did not work in our room, aerial connection was cited aa the reason on-screen.
On a lesser and more personal note, i like the scrambled eggs option in the morning but only fried eggs were offered at breakfast.
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Price per night from:€61
Posted on Mar 19, 2026
Guest User
Cozy hotel with a small but comfortable room. The staff are very friendly and make you feel at home. Facilities are basic—the wardrobe space is tiny, and the snacks are pretty simple. Great if you care more about a warm atmosphere and helpful service, but not ideal if you need more complete facilities.
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Price per night from:€80
Posted on Feb 8, 2026
Guest User
For a normal size breakfast you had to pay extra, the heating was broken in the spa so it was quite cold. The hotel did look a bit tatty in places. Service was lacking, always had to chase the staff members. Lovely building and good location.
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Price per night from:€76
Posted on Apr 9, 2025|Deluxe Suite With Double Bed
Guest UserBrilliant location, lovely old building.
The fold out beds for kids are uncomfortable (worse than the ones at travel lodge or premmier inn).
Don't bother with breakfast! Kept running out of things and didn't always replace them. Bacon inedible, sausages cheap, no nlack pudding even though it's on the menu and small portions.
I would stay again but wouldn't add breakfast
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Price per night from:€63
Posted on Jun 30, 2025
Guest User
On the whole a pleasant experience.
From a cleanliness perspective it was fairly good but there were quite a few spiders webs in ceiling corners and under radiators which had likely been there for some time.
Breakfast was fine however when some of our party arrived 10 minutes before the end of serving there were no glasses for juice and no bowls for fruit/cereal to use. Appreciate its close to the end of the time frame but breakfast was still open. Also if you like coffee, then I’d avoid the coffee served at breakfast.
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Price per night from:€55