"Great hotel with beautiful view, good size of the room, lots restaurants around the area, breakfast is superb with wide variety of food"

"We had spent 4 nights at the hotel during the Golden Week which might have influenced the perception of service, but not dramatically. Among the advantages of the hotel are: nice spacious rooms (ours had a stunning sea view); generally good location with beautiful nature and access to the beaches where you could actually swim (not a given on the island) - at least until the tide goes too low; reasonably good food across the restaurants with rather friendly prices; stylish bar with quality drinks. Among the disadvantages are: very non-Japanese service (generally not very helpful, with low penetration of English among the staff) and lack of attention to detail that could make the resort actually very nice - again, not very typical case for Japan. A few pieces of advice to the management: 1. Bring the option of in-room breakfast. If a guest is sick and can’t go down, it’s impossible to order in-room breakfast on the day, while rooms service opens at 11:30. Same frustration goes to the coffee stall downstairs that doesn’t serve coffee during earlier breakfast hours 2. Consider equipping rooms with coffee machines and contemporary electronics - low costs to take, yet massive disadvantage for the 5* status for not having them 3. Pay more attention to room service: we spent 48h without shampoo and shower gel. Our glasses were washed occasionally. New bottles of drinking water arrived only once. 4. Fix the beach! The amenities there look like a poor community beach area, especially those shameful umbrellas. You have reasonable amenities at the pool - why not spreading them to the beach areas to make them feel more like a resort rather than public beaches that no one gave any care? 5. Gym and SPA amenities could use a bit of refreshment. I won’t mention SPA service itself which might be a result of poor luck with the specific technician 6. Empty mini bar equals lost revenue. You could easily cover the modifications above through adding more options for people to enjoy drinks at their balconies. What makes staying in Japan truly special - genuine care and attention to every detail - was completely missing over our stay at this Hyatt. In fact, we consistently had that feeling “this could actually be really nice” and then something would go terribly wrong with the awkward service. The hotel that looks like 5* on pictures leaves a 3* aftertaste at max. I am only writing this because I felt it didn’t have to - those are easy aspects to fix."

"We had wonderful time in Okinawa during our stay at Moon Beach Resort. Moon Beach is located in Onna, we found it to be a compromise between airport accessibility (thanks to toll speed highway) and oceanarium trips. Hotel itself isn’t new, but it is very well maintained and I personally think its architecture is timeless. Atriums are gorgeous, sea view and access is great. Food is good and plenty on the display, if I were to pick a favourite, those would be egg benedict for breakfast and crab phalange for lunch. Receptionists are helpful, they showed us a rapid bus schedule for 1 hour access to Naha and back, also ordered us a taxi when we asked. Overall cost of additional activities was satisfactory, we went for snorkelling. Downsides is beach working hours — 9 am to 5 pm. For us northerners UV at 9 am is pretty strong, they should open the beach and give beach towels at least an hour earlier."

"Everything was just perfect, if I have chance to go to Okinawa, will definitely stay there again."

"Amazing experience. Absolutely would recommend to everyone."

"Very good location located in a hilly area. Although the interior of the hotel looks aged, but it is very clean. The exterior and pool of the hotel is in great condition. The facilities are quite complete, staffs were helpful. We had a good stay."

"It is worthy to visit again"

"Since 2015, we have visited this hotel numerous times and always enjoyed its wide array of amenities. The hotel features a game room, public bath, spa, and sauna, ensuring guests have plenty of ways to relax and unwind. Additionally, it offers a diverse menu of activities, including unique marine sports, making it perfect for those seeking adventure. Situated within the Okinawa National Beach Park, the hotel provides easy access to the beach, allowing guests to step out and enjoy the beautiful coastline. The hotel also houses three stores, offering convenient shopping options at any time. We especially appreciated receiving free coupons when room service wasn’t required. Breakfast at the hotel is truly exceptional, with a variety of choices available. We particularly enjoyed the sushi bowls served on two mornings during our stay. The dining area is thoughtfully designed, with both indoor and outdoor seating that ensures privacy between tables. Dining while gazing at the stunning sea view was a delightful experience. However, one issue marred our otherwise pleasant stay. On the night of our arrival, two family members used the public bath and were informed that the fee was 300 yen per person. Yet, upon checkout, we discovered we had been charged 1800 yen for their visit. Despite asking the receptionist twice for clarification, she insisted this was the correct charge for two people. My family members noted that other guests had paid 300 yen in cash before entering the bath, but since they didn’t have cash on hand, the fee was billed to our room. This discrepancy felt unfair and left us disappointed. Overall, despite this billing issue, we greatly enjoyed our time at Rizza Sea Park Hotel and look forward to returning in the future."

"A luxurious hotel, really comfortable. Went for the massage and facial treatment, it was great. Infinity pool was nice too. Great view from room."