Ahn Luh Zhujiajiao

The service experience is extremely poor. Except for the staff in the housekeeping department, the other staff in the hotel obviously lack training. There is not even a person who speaks English at the front desk. On the first day, the front desk took us to the wrong room, which was not cleaned and smelled bad, indicating that the communication between departments is very poor. The restaurant is definitely the lower limit of five-star service from service to production. There is no background music in the whole hotel. Dinner is very gloomy, with only the sound of machine engines. The recruitment department really needs to work hard. At least they should know what service is. The employees they recruited are ruining your reputation. The market decisiveness of word-of-mouth publicity, didn’t the management owner calculate this account clearly? Such a good design and architectural concept, such a good brand, it’s really a pity! The hotel’s facilities are old and difficult to use, and the doors are creaking loudly. The current charging standard is completely worthless. Please choose carefully.

Taking advantage of the break, I took my wife and 4-month-old son to stay at Zhujiajiao Anlu, and the experience was very good. Whether it is the hotel's architecture, furnishings, housing environment, furniture, or catering and service, they all meet certain standards. On the day of check-in, the front desk staff also gave us a free room upgrade, and also assigned a beautiful housekeeper, Miss Brenda, to connect with us. During the stay, some matters such as room service and adding toiletries or bed sheets and bedding can be communicated with her, and the follow-up also received timely feedback and efficient execution. Here I give her a thumbs up 👍. In addition, the hotel's three meals are also in line with our expectations, and the staff of the catering department are also very considerate and thoughtful. At 10:30am before leaving the hotel, we also followed the little brother, the interpreter at the front desk of the hotel, and followed him step by step to know the past and present of many hotel buildings and hotel backgrounds, and sighed at the craftsmanship and hard work of the craftsmen. I will bring my family back to see it in the future 🙏

Every one! Literally every single person! The quality of service and detail is truly impressive! The professionalism and attentiveness of the hotel staff, especially the free room upgrade for our honeymoon and the specially arranged romantic decoration for our honeymoon, made people feel at home. But due to our private schedule, we had temporary business operations and were delayed by work in the lobby... The hotel staff also showed professionalism in guiding me to my room. Enthusiastic and proactive, showing professionalism both when welcoming guests and during check-in. The key point is the considerate upgrade~ As part of our honeymoon trip, the hotel upgraded our room type for us. This was a surprise and fully reflected the importance they attach to their guests. The honeymoon room is impressively thoughtfully decorated with a romantic and cozy atmosphere, perfect for celebrating special moments. The environment is quiet and elegant, combining classical Chinese aesthetics and modern design. Both the architecture and the interior space make people relax. Overall, the service at Zhujiajiao Anlu Hotel made our honeymoon trip unforgettable. This is a great place for couples or families looking for a peaceful and high-quality accommodation experience, and will definitely come back again!