The hotel is close to the railway station and the city centre. After checking in you can receive tickets for the city transport service. Every important monument is walking distance and the city is lovely. The staff, especially at reception, is lovely. There are also check-in machines that will help you register and will print your key cards. I’m not a fan of carpet but the room was perfectly clean with a nice bathroom. The bathroom was tiny but with all that was needed. There’s also a nice luggage rack, unfortunately only one in a room for two, but it’s spacious. We appreciated the complimentary waters.
Close to train station and zoo, room to the backyard and quite spacious, has fully equipped kitchen, but no hoover, with warning that one shall not produce smoke/steam, as the detector is directly connected to the fire station, and warms about fine it would cause. Need to clean the kitchen, otherwise fine 50 euro. Cleaning team needs better briefing and communication. Room door was opened by cleaning staff twice before check out time. Free tea and coffee available at nice lobby lounge.
GGuest UserNot a great experience overall. Location is not directly off any public transportation line so bear in mind lugging luggage on cobblestone can be very taxing. Service was slow at check-in. Only one staff was there in the evening, and a short queue formed to check-in while waiting for the staff to get off the phone. At check-in, room was automatically assigned via iPad, which was not a courtyard view as advertised on Trip.com, but rather a view of the garbage dump (from room 101). Went back down to ask for a change of room, and 45 frustrating minutes later, the front desk said it was because of the room category and “offered to upgrade” for 20 euros additional per night. After travelling for a long time, I didn’t want to waste any more time with a back and forth as to why Trip.com advertised a courtyard view, and the hotel gave me a garbage dump view instead, so I obliged. The new room however, was much better with a view of the Thomaskirche opposite, a lot more internal space, and a mini kitchenette.
Very convenient location , the room is large and comfortable, the hygiene is very good ,  in addition to providing basic shower gel and shampoo, there are also conditioners and lotions, the minibar is great
Visited the hotel and had such a pleasant and positive experience. I was welcomed at check in, with a friendly and polite person. I had a room overlooking the central town square, and the room was great. Rooms are very clean and comfortable, with access to a kitchenette. For location, cost and quality of service and the hotel, I would highly recommend this hotel.
Basic, clean and efficient. While close to the train station, the location is down a bland, industrial looking street. The lobby is very modern and nice and the staff are wonderful.
The hotel is very well situated and fantastic bar upstairs we didn’t use the breakfast place, but it’s looked very good. The air-conditioning is very good. It’s one of the few hotels in fact the only hotel in Germany that we stayed at that had a good air conditioning. There’s a parking at the hotel but we use the one in the central Plaza and that cost €20 a night. Everything was comfortable it’s a hotel. I would recommend.
We were going to a gig at the nearby Haus Ansee and this was the closest hotel. Wonderful receptionist on Sat and Sunday morning who was so helpful! We managed to check in early(not guaranteed)and the room was lovely and comfortable. The parking garage for our hire car worked well and we left it when we got the tram into town. Cannot fault the breakfast at all and just generally all the service we received. Nothing not to like except I miss a tea/coffee tray but maybe this isn’t something that happens in bc Grr we nan hotels. Don’t hesitate….value for money! Picture is of the tram…5-6 mins walk and approx 20 mins into centre of town every 15 minutes ish