Riverside Hotels with Pools

I booked a room with breakfast for two. When I checked in, the front desk told me breakfast wasn't included. So, I ended up paying for my son's breakfast (one sandwich, one fruit, and one coffee for over $30, and with a tip, it was $38). After taking my son back to the room, I went back to the front desk with my reservation confirmation, which clearly stated that breakfast was included. The hotel agreed to refund the credit card charge, but they didn't ask for my credit card details, so I'm unsure if the refund will actually go through. I checked in on the 17th, and it's the 22nd already, but I still haven't received the refund.

Relatively simple, no breakfast. We ate egg fried rice outside! The house is very small. The front desk closes at night and goes through the bulletproof glass. I don't know if it is because the surrounding security is not good.

great customer service