The views of the snow-capped mountains from the rooms are absolutely paramount, a truly prime spot at the highest elevation. Even the surrounding forest scenery is delightful. Though the rooms are on the cozier side, they are thoughtfully designed and well-equipped with everything you might need, making them perfectly functional.
The hotel's restaurant deserves a special mention; it's truly exceptional. The breakfast buffet was extensive and delicious, and every dinner dish we tried was outstanding – absolutely no disappointments. It’s a perfect pairing of stunning views and incredible cuisine.
A staff member named Nike truly stood out. He was incredibly friendly and genuinely enthusiastic, proactively helping with luggage and offering useful tips on weather conditions and safety. His passion for hospitality was truly evident.
I sincerely hope to have the chance to return to Kazbegi and extend my stay by a couple more days.
Hotel Alexandria provides flawless service and all the necessary facilities for visitors.Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in.When arriving by car, take advantage of the hotel's convenient on-site parking facilities.The hotel offers reception assistance, including express check-in or check-out, to ensure guest satisfaction. Whether you're here for an extended stay or simply require fresh garments, the hotel ensures your cherished travel attire remains spotless and accessible with the convenience of laundry service located on the premises.The hotel's daily housekeeping ensures an excellent option for your stay. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.To ensure your satisfaction, certain rooms in the hotel come fitted with air conditioning for a more pleasant stay. Visitors wishing to create their personal culinary delights will appreciate the on-site shared kitchen provided at this establishment. Throughout the day, engage in the entertaining activities available at Hotel Alexandria. Unwind and conclude each day delightfully by stopping by steam room and sauna, ensuring a soothing experience.
We made a temporary reservation because of snow and road closures. We booked a family room, which was the best room with a king bed. The hotel felt very deserted. The floors were generally closed and seemed to be under renovation. I had to leave early the next morning, so I left my room card at the front desk. I left without breakfast
It’s was a great stays, Nini and nino was so kind and helpful for arranging my transportation. All the transporter are so helpful and kind too. View from my room was truly amazing facing mountain and snowing during my stay. Thanks Nini and Nino.
The room is very clean and cozy, with heating. It's so nice to come back from hiking! The view is great, you can directly see the town and Kazbek Snow Mountain from the outdoor balcony. The landlord is very considerate and will care about your schedule and make all preparations in advance. I will stay here again next time!
I would say lack of customer service. Although the staff were warm & welcoming ( without smile from reception ). The service want to point out is on information & communication regarding an in house service of dinner buffet, which was failed to be mentioned on being seated at the restaurant or at reception.
It should be a better hotel near Mtsjeta, 30 minutes drive to the Peak Monastery. In a winery, there are generally not many guests, but the service is not fooled and breakfast is full. There is no better choice in the restaurant at night, go out to eat KFC.
Most beautiful hotel so nice and easy to go everywhere around very nice staff and completely relaxed with nice service everything available in the room .
Very Good
16 reviews
8.6/10
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8.2/10
Very Good
📞Booking and Room Configuration The first disappointment was the difficulty we faced in choosing the right room configuration for our large group. For international travelers, it is quite inconvenient that the hotel can only be reached by phone if you need to book quickly. 🧖♀️Room Quality & Spa The cleanliness of the rooms is good. However, the bathrobes were in poor condition, and the slippers were very thin. When they got wet on our way to the outdoor pool, the spa staff refused to provide us with a fresh pair. I highly recommend bringing your own pool shoes. 🍽️Dining The breakfast here is truly excellent! However, the restaurant is overpriced for lunch and dinner, and the quality of the food is inconsistent—not everything was tasty. 🎿🏨Staff and Service The hotel’s rental shop was poorly stocked and almost out of equipment. We also had a very unpleasant experience with a lobby employee named Ani. Despite bottled water being complimentary during room cleaning, she refused to give us a bottle when we asked. Later, another staff member provided the water without any issues. This encounter felt extremely unprofessional and left a bad impression. ⛷️Location of the hotel is perfect for skiers. Lockers, ski-in/ski-out access everything is convenient and well-thought there.
5 star for facilities, 3 star for service. This lodge has great perks (outdoor Jacuzzi, Sauna, Indoor pool) and this makes it one of the best lodges out in Gudauri. My highlight was using the hot jacuzzi at 9 AM in the morning when it started snowing. The privilege of hot water out in the open was amazing. Breakfast is also decent but live station costs 10 LARI (for e.g Omelette) which came as a surprise to me. A-la-carte menu is well stocked. I especially liked the Shkmeruli in garlic sauce. These perks are from 8 AM - 11 PM. However, I didn't quite appreciate the service to be honest in general which is why I gave it a low rating. I came during an off season (once the ski season stopped). There were no smiles exchanged at either the reception, restaurant or the house keeping. One would argue that with fewer guests, the quality of service would increase but this instead went downwards. It felt borderline rude as in our country we treat guests with a smile and make sure they feel welcome regardless of it being an off/on season. The only pleasantries we could exchange with were with a middle aged Israeli couple who we met at the pool. Other than that the lodge was pretty much dead in April/May. Our only recourse was to spend the day outside, get back by 6 pm, use the facilities until 10 and then crash to bed.
The room are clean. Nice friendly front desk. If you are going to take the 930 free transportation up to the ski place, please be early than 930, they actually left around 915, even the front desk told you it’s 930. Or else you gotta wait for the 1030. We ended up walk up. Not too far, 15 mins 20 mins walk. Without the ski equipment is ok, just imagine you need to bring all the equipment up there. Plenty of steep slopes. The breakfast is super good for me. I don’t understand why others commented that it’s not good. Why so picky. It’s better than any hotels I stayed. If you think you are better than others, just don’t stay, go ritz Carlton then… Anyway. Nice hotel.
We love our stay at Gudauri ski resort. The view in the morning is amazing. We only had problem while checking in because the location in google map is apparently slightly off. But other than that all are good. The owner also very kind to let us store our luggage after check out, bcs our tour picked us really late due to some road closure in Kazbegi. The security also very nice, he also give some recommendation for food and ski rental. He suggested us to eat at Good aura restaurant behind the hotel and it was nice indeed. Thanks
Very clean and spacious room. Near to restaurant and Kazbegi town. Awesome view of mountain from our room. The host is friendly and give good information about local transport. We have a pleasant stay in Axien Hotel and I recommended the hotel.
I had a wonderful stay at this hotel. The room was spotlessly clean and well-maintained. The view from the window was stunning. All the amenities were provided as promised, and everything was in excellent condition. The toiletries were clean and neatly arranged, which made the stay even more comfortable. I highly recommend this place for anyone looking for a peaceful and hassle-free stay.
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