I had a very decent stay this round. Room was still clean and this time we did not have to wait for long at the hotel lobby (also we checked in fairly late at night this time). We love that this room came with a proper vanity/work desk that hub could still work during our staycation. The toilet was also clean and spacious.
The pool was quite empty, thus it was really nice to swim in during the morning Unfortunately, the treadmills at the gym were pretty rundown.
Buffet breakfast was relatively quiet compared to our last staycation here because it was puasa month. I am really surprised that there were plenty of choices still and the staffs also top up when certain food ran out.
The location was perfect if your hangout places are in Pj. It’s close to almost everywhere — KD, Ara Damansara, One U etc. Definitely a hotel to come back again ❤️
Stayed here recently and had a pretty solid experience 👍. Location's great, super close to LRT Asia Jaya so getting around was a breeze 🚆. Rooms were clean and comfy, staff were friendly and helpful 😄. Only thing was WiFi was a bit iffy at times, but didn't ruin the stay. Breakfast buffet was decent too. Overall, good value for money, would stay again 👍.
We had a really pleasant stay at Paxtonz Premium Suites Petaling Jaya. The room was spotless and very well maintained. You can tell they take cleanliness seriously, which made us feel comfortable right away. The amenities were excellent, especially the pool and gym facilities, which were clean and enjoyable to use.
The location is decent and convenient enough to get around Petaling Jaya, though you may need a short drive to reach some main attractions or malls. Service was generally good, staff were polite and helpful when we needed assistance, though there’s a bit of room for improvement in responsiveness.
Overall, it was a comfortable and enjoyable stay, especially for couples. We would definitely consider staying here again for a short getaway.
Hotel near KLIA/Sepang,Dengkil100% of visitors choose this area
VVwyien Tan Wee Ern2026.02.28
First time staying here and I had a really great experience! It's also super, super close to the airport! The room was very comfortable, and they even provided a laundry room with washer/dryer and a smoking area. Just remember to bring your own toothbrush and toothpaste before checking in. If you forget, you can easily order some through a delivery service, which is quite convenient!
Hotel near Bandar Utama,Petaling Jaya16.7% of visitors choose this area
GGuest User2026.03.07
Location is so good with a sheltered link way to the big shopping mall & MRT Station! Staffs are friendly & helpful. Check in & out are so smooth. Love the separated bathroom & toilet settings too. We enjoyed our stay so much, will come back again!
Hotel near KLIA/Sepang,Sepang100% of visitors choose this area
CChwalczuk Józef2026.03.16
I stayed at Sama-Sama Hotel KLIA and had a very comfortable experience overall. The location is extremely convenient, as the hotel is connected to the airport by a covered walkway. The room was spacious, clean, and quiet, which made it easy to rest after a long flight. The staff were friendly and professional throughout my stay. The swimming pool area was pleasant, although the water was quite cold. The hotel also has a spa and wellness area, with separate sections for men and women. The facilities were clean and well maintained. Breakfast had a good variety of both local and international food. Overall, it is a very convenient and comfortable airport hotel.
Check in facility was smooth, friendly front desk and manager helpful. we are family of 5 ( 2 rooms) and it was accomodating and great stay for 4 days 3 nights as my parents were staying nearby, and we are back to celebrate CNY. The beach pool maybe can have a bit improvement as its a bit dirty ( a bit dissapointment for my kids) but hotel rooms were very clean and daily cleaned up well. Kudos to the housekeeping team for keeping my housekey i realised i lost it after 3 days checking out and my parents went back to the lobby and got it back. Thankful to them. Its a great place to stay. rooms were quiet no odour and free mineral bottle water and coffee tea. clean towels, good bed.
The room was clean but due to crowds, people need to queue for turn. The location is quite far from attractions or city centre but there is a mall with few shops including some fast food restaurants and 7e below.
Breakfast was good with limited choices. Decent and staff very attentive.
Dear Sir or Madam,
I would like to share some feedback regarding my recent stay at your hotel.
I was allocated an interconnecting room, which I was not aware of at the time of check-in. Unfortunately, noise from the adjoining room continued until around 1:00 a.m., making it difficult for me to fall asleep. The noise then started again at approximately 6:00 a.m., further affecting my rest. I would appreciate it if you could kindly advise why an interconnecting room was assigned, especially when the neighboring room was occupied by guests unknown to me.
In addition, I would like to highlight some concerns regarding room hygiene. I noticed hair in several areas of the room, and there were also blood stains on the pillowcase, which was quite concerning.
I hope this feedback can be taken constructively, as I believe it will help improve the comfort and experience of future guests. I look forward to your kind attention to these matters.
Thank you for your time and understanding.
Room was immaculate with good view of the city.
Great pillows. I received a chocolate cake with a birthday wish as my birthday falls in January. That was touching!
The only hiccup was the housekeeping which didn’t top up the tea bags. I called at 8am, they acknowledged but no one came until it’s time for me to check out at 1pm.
Overall, I had a good stay.
Amazing
1032 reviews
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GGuest UserI am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms.
I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year.
I have also met many excellent staff all these years in this hotel but not this trip.
My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel.
The core issues were as follows:
Refusal to Assist with a Reasonable Upgrade Request:
· The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed.
The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change.
The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests.
There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration.
This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock.
After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier.
On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly.
When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks.
I expect this feedback to be formally addressed. The Front Office Manager requires:
1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings.
2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits.
3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences.
I expect a formal response from hotel management regarding the steps taken to address this serious service failure.
GGuest UserThe Canvas Hotel is more than just a place to sleep, it's an experience. It’s perfect for couples looking for a stylish escape, solo travelers who appreciate design, or anyone who wants to be in the heart of a vibrant neighborhood. I can't recommend it highly enough and will definitely be back on my next trip 👍🏻👍🏻👍🏻
PPriya24The hotel is beside mines 2 and fast food outlets are ready available. There is a carwash jz outside and a 7-11 on site. Convenience and basic necessities and amenities are readily available, suited for the price.
TTinyDreamer92I had a very decent stay this round. Room was still clean and this time we did not have to wait for long at the hotel lobby (also we checked in fairly late at night this time). We love that this room came with a proper vanity/work desk that hub could still work during our staycation. The toilet was also clean and spacious.
The pool was quite empty, thus it was really nice to swim in during the morning Unfortunately, the treadmills at the gym were pretty rundown.
Buffet breakfast was relatively quiet compared to our last staycation here because it was puasa month. I am really surprised that there were plenty of choices still and the staffs also top up when certain food ran out.
The location was perfect if your hangout places are in Pj. It’s close to almost everywhere — KD, Ara Damansara, One U etc. Definitely a hotel to come back again ❤️
MM314614****Staying at the Hilton Petaling Jaya for my business trip in a deluxe twin room was an absolutely perfect experience! The room was spotlessly clean, and the environment was quiet and elegant, making it ideal for both work and relaxation. The staff were incredibly warm and attentive, and any requests were handled super promptly. The hotel facilities are also excellent; both the pool and fitness areas are very well-maintained. Overall, it exceeded my expectations. I'll definitely choose this hotel again for my next business trip!
GGuest UserRoom was immaculate with good view of the city.
Great pillows. I received a chocolate cake with a birthday wish as my birthday falls in January. That was touching!
The only hiccup was the housekeeping which didn’t top up the tea bags. I called at 8am, they acknowledged but no one came until it’s time for me to check out at 1pm.
Overall, I had a good stay.
AAng.LinSecond time stay within a month. Convenient to check in as reception is at the lobby. Just be prepared with RM200 cash for deposit. Vehicle parking is also easy - RM2 for 3 hours and RM6 for whole day.
Apartment with a view. It is comfortable with fresh bedsheets and towels. Toiletries provided.
Highly recommended.
GGuest UserDear Sir or Madam,
I would like to share some feedback regarding my recent stay at your hotel.
I was allocated an interconnecting room, which I was not aware of at the time of check-in. Unfortunately, noise from the adjoining room continued until around 1:00 a.m., making it difficult for me to fall asleep. The noise then started again at approximately 6:00 a.m., further affecting my rest. I would appreciate it if you could kindly advise why an interconnecting room was assigned, especially when the neighboring room was occupied by guests unknown to me.
In addition, I would like to highlight some concerns regarding room hygiene. I noticed hair in several areas of the room, and there were also blood stains on the pillowcase, which was quite concerning.
I hope this feedback can be taken constructively, as I believe it will help improve the comfort and experience of future guests. I look forward to your kind attention to these matters.
Thank you for your time and understanding.
Jjiaice88The Sunway Resort Hotel in Kuala Lumpur was an amazing experience, highly recommended! The hotel's location is excellent, with direct access to Sunway Pyramid Mall and the water park. You can find everything you need for dining, entertainment, and shopping all in one place, making getting around super convenient. The lobby is grand and elegant, and the rooms are spacious and clean with comfortable bedding. The facilities are well-maintained, and the overall environment is very relaxing.
The service was warm and attentive; the staff were friendly, and check-in was efficient and smooth. Any requests were handled promptly. The dining options were extensive, with a wide variety of delicious breakfast choices. The pool was clean and comfortable, perfect for relaxation.
It's suitable for both family vacations and trips with friends, offering great value for money. It was a comfortable and hassle-free stay. I'll definitely choose this hotel again next time I'm in Kuala Lumpur. I genuinely recommend it to everyone!
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