The location is very convenient, just about a five-minute drive from the airport, and there’s a free shuttle service as well. Breakfast had a great variety and the staff were very flexible and accommodating. The room cleaning wasn’t perfect, but that’s part of the charm in Latin America. They responded quickly to all my detailed questions, including the advance shuttle reservation.
This was my third stay here in the last week as I used the airport as a base for travel. Holiday Inn is perfect for this. Super easy to get to from both domestic and international airports. Easy check in. Helpful staff. Big bathroom. Comfortable bed. Great wifi. Good breakfast. Nice bar and relaxation area. This hotel comes with my strongest recommendation.
Hotel near Centro,Santiago100% of visitors choose this area
SSoyAdonia2025.03.01
I absolutely loved Chile, and this hotel was fantastic! Even during the major power outage that hit Chile, the hotel's power supply remained completely uninterrupted. That's the mark of a truly reliable hotel.
The Double Tree by Hilton Santiago is an incredibly neat and tidy hotel with magnificent views of the Andes, absolutely breathtaking. However, the room service app doesn’t work properly, leaving customers unsure if their orders went through. Despite this minor issue, it’s a great place to stay, and I do recommend it.
The location is great, in an affluent area, with significantly fewer unruly people than the Plaza de Armas. The service is very attentive, and check-in can be arranged in advance. The breakfast is excellent, and their fruit is highly recommended. The facilities are fairly standard, though still quite new.
El alojamiento excelente en todo sentido. Muy buena ubicación, buenos lugares para cenar cerca, bien ubicado, cerca del subte. El departamento estuvo muy bien, buen espacio, comodidad de la cama, y en general excelentes todos los servicios disponibles. Es de destacar la amabilidad, eficiencia y buena predisposición del personal. Muy recomendable.
The room is spacious and the facilities are relatively new. The hotel's shuttle service is very good. Make an appointment in advance. The vehicle is spacious. It is 8 minutes' drive from the airport, which is suitable for people with early and late flights. It takes 30-40 minutes to get to the city without traffic jams, which is still a bit far. I chose to pack breakfast for two days, which is relatively simple, half a sandwich and a cup of yogurt. This needs to be improved.
Hotel near Centro,Santiago100% of visitors choose this area
GGuest User2024.06.30
We spent 6 days staying at the hotel, we had some problems with the room, but they were very helpful with us. It is well located close to the market, restaurants and metro stations. The place nearby is known to be dangerous, but we were careful when going out and didn't have any problems related to that.
They were wonderful days and I recommend them for the comfort I had during those days, and for the support of the girls.
The hotel is nice and well located in an area close to many restaurants about 10 minutes walking distance. Nice terrace on the top floor, rooms are clean, new and practical. Lacking a Bluetooth radio in my opinion. The gym is good, but you need to bring your own water as they don’t have there. They have water to refill your bottle if you need. Breakfast is good, and standard. Overall very good stay.
Very Good
125 reviews
8.9/10
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9,7/10
Amazing
HHaiThis is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of ”the best” hotel in Santiago from my experience.
I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect:
- staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests.
- check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff.
Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.
CCPgougouThe room is spacious and the facilities are relatively new. The hotel's shuttle service is very good. Make an appointment in advance. The vehicle is spacious. It is 8 minutes' drive from the airport, which is suitable for people with early and late flights. It takes 30-40 minutes to get to the city without traffic jams, which is still a bit far. I chose to pack breakfast for two days, which is relatively simple, half a sandwich and a cup of yogurt. This needs to be improved.
AAnnaAmazing hotel, I liked absolutely everything! I lived on the 18th floor in room 1803, absolutely stunning view from the window of the Andes and the city, I enjoyed every day at the hotel! Cleanliness, great breakfast, although not enough hot food, but this is compensated by wonderful cheeses and fruits. Perfect location. I had dinner in the hotel restaurant - everything was very tasty, good selection of wine. Warm pool on the 20th floor, gym. Very friendly staff. I recommend the hotel for a stay in Santiago and will be happy to come back again! Thank you for the wonderful welcome! ❤️❤️❤️
GGuest UserGreat room and beds and enjoyed breakfast.
But the shuttle instructions were very confusing- it’s quite a walk from outside airport where other services do pick up, and hard to find spot as it’s in the middle of the car park, but well inside the building which made no sense. I waited closer to entrance of car park and once realised it was not coming, had to pay for a taxi which cost $25USD. This was annoying as I booked expecting an easy transit and Aldi because I wasted time and energy after a long flight.
GGuest UserThe location is very convenient, just about a five-minute drive from the airport, and there’s a free shuttle service as well. Breakfast had a great variety and the staff were very flexible and accommodating. The room cleaning wasn’t perfect, but that’s part of the charm in Latin America. They responded quickly to all my detailed questions, including the advance shuttle reservation.
DdisasterEXEMy wife and I stayed here four years ago for our honeymoon. It seems like the place has stayed the same, which is not a compliment. The room was carpeted, yet no slippers were given to us. The aircon unit would buzz loudly and randomly during the night, which woke me up. For some reason bathtub drain stoppers needed to be requested, and the two nights I asked for one I was told they were all out. I spent two nights wanting to take a bath to relax and I wasn't able to.
The elevators are extremely old and seriously need to be replaced - the door would shut in front of us when waiting for one and I got trapped by the doors once.
The best part of this hotel is the breakfast. It has great variety and the quality of the fruit and meals is excellent. The staff is very kind, too.
Gg_soo23The Double Tree by Hilton Santiago is an incredibly neat and tidy hotel with magnificent views of the Andes, absolutely breathtaking. However, the room service app doesn’t work properly, leaving customers unsure if their orders went through. Despite this minor issue, it’s a great place to stay, and I do recommend it.
GGuest UserVery comfortable, breakfast downstairs, good environment, and safe nearby. There is a large shopping mall next to it, you can go shopping. This is a very safe area. Travel is also very convenient
AAlexeyOverall I would say that the hotel did not meet our expectations - it is more of a modern 3-star option than a standard 4-star hotel. The service is not very efficient (both of the reception and the room service), the quality of the food is inferior (and it is of course overpriced). Also the location is not very good - although the barrio (district) is very prestige, there is literally nothing to do around, especially during the holidays or weekends, you need to take a taxi to get to the downtown (Providencia and other districts), there is no option of just walking there.
MMister StephenThis was my third stay here in the last week as I used the airport as a base for travel. Holiday Inn is perfect for this. Super easy to get to from both domestic and international airports. Easy check in. Helpful staff. Big bathroom. Comfortable bed. Great wifi. Good breakfast. Nice bar and relaxation area. This hotel comes with my strongest recommendation.
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