The hotel has a beautiful location. The antique building has been kept in excellent condition. We chose to stay in the Feature Double Room-old Hall. The room was very spacious, with seating area. A coffee machine was also available. Cool drinks in the fridge. Breakfast was delicious, individually cooked, with a wide choice. The staff was very friendly and attentive. Would definitely recommend this hotel
The hotel's location is quite convenient, about a ten-minute walk to the Reeperbahn. However, the hotel itself is old and a bit eerie. The room layout was messy, and the bed quality was so bad that my back hurt after just one night. There are definitely management issues here. I had pre-paid for my room through Trip.com, but the hotel double-charged my credit card. Even after I pointed it out, the charge still went through. I had to contact them through Trip.com and then email the hotel directly to get the duplicate charge refunded.
Trip.com showed an 11 AM checkout time, and from 11 AM onwards, a loud bell kept ringing in my room, about once a minute. When I asked the front desk about it during checkout, they said it was a daily fire alarm drill. However, when I mentioned this in my email to the hotel requesting a refund, they denied it, claiming their checkout time was 12 PM.
To make matters worse, I forgot my down jacket on the bed when I left. About two minutes later, I remembered and went back to retrieve it, only to find someone already cleaning the room. He asked if I was looking for clothes and pointed to the floor. My white down jacket was thrown on the floor with the bedsheets. I felt terrible at that moment. I had just left, and they were already cleaning, which means they saw me go. Why didn't they immediately notify the front desk to send my jacket there? This definitely doesn't feel like the service you'd expect from a chain hotel. There are clear problems with their service, management, and staff training. I'd advise everyone to avoid this place.
The hotel had everything we needed for our overnight stay for the football. Room was spacious and very clean with everything we needed for 1 nights stay.
Staff that we met were outstanding. 10/10 for customer service
Stayed in a twin with my son for the football for convenience, only one of everything ( towel / cup etc ) as in they wrongly assumed 1 person was staying there. Very , very average warm / cold breakfast was served the next day. For the money it's a good location and free parking.
It is about 150 meters away from the Middlesbrough station, super close. There is also a quite large shopping center and supermarket, near the hotel, which is quite convenient. The hotel staff is also very kind.
The hotel was a pleasant surprise and very impressive. Both the rooms in the new wing and the old building were very satisfactory – spacious, clean, and offered great value for money. Personally, I preferred the new wing; it felt more comfortable and modern.
It's about a ten-minute walk to the old town, and York at night is even more enchanting, especially the hourly chimes of York Minster – absolutely captivating!
The hotel is just a stone's throw from York train station. There are many restaurants near the station, including York's largest Chinese supermarket and various Chinese restaurants and a cha chaan teng, which was great for satisfying a craving for Chinese food or stocking up on groceries.
The old city walls of York are right next to the hotel, and on a clear day, watching the sunrise or sunset from atop the walls is incredibly relaxing.
However, the hotel charges £39 per day for valet parking, which is seriously expensive. They overcharged us once, and despite multiple attempts, they refused to refund it. This definitely merits a bad review!
Really nice place , brilliant value, clean rooms with nice bathroom products all the staff really pleasant helga on reception was lovely and the spa was a bonus with free towels and padlocks at the spa reception paid a lot more for a lot less great parking for £6 def use them again rooms are really well appointed , safe, iron hairdryer good amount of teas coffees and milk only minus is it could use a fridge
Nice hotel room with a nice view. Only downside was the parking space was quite small. Finding parking was difficult. Overall, I enjoyed my stay very much.
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7.3/10
NNadlouStayed a few times at the Grand Hotel Scarborough, it is situated within a few minutes walk to the town for the shops and eateries also a 5 min walk from the train station.
The seafront, beach, arcades etc is either a tram ride away, a walk down steps or a stroll down through the town.
Our room was a double, but was 2 singles beds pushed together, the mattresses were very hard and uncomfortable, only one pillow each, we could've requested more from reception but normally these are usually found in wardrobe or on shelving in other hotels.
The view was OK overlooking the carpark to the front.
There was a small fridge which was on the floor by the dresser, very odd not on a surface like on drawers. A hairdryer, flat screen tv with no ITV, ironing board, kettle, cups coffee tea, bath towels etc were provided .
The Bathroom was a bit odd with the shower screen attached past the safety grab rail so water splashed onto the floor, the toilet was also slanted towards the bath.
Room was warm enough, a fan was in the wardrobe as no aircon but didnt use it, we had frequent visits from the local seagulls on our windowsill.
This hotel is OK, it's very dated with brown furnishings and the rooms/ skirting boards need a deep clean and refreshing.
Cannot comment on food, entertainment or bar as we didn't partake in these.
AAnonymous UserThe hotel's location and ambiance are great! The check-in experience was decent, but a larger room might have been more comfortable. The mattress was super comfy, ensuring a good night's sleep!
GGuest UserPerfect location for a sightseeing trip to York, with car parking. The hotel was gorgeous, beautiful room (we had blenheim suite), huge copper bath in the bedroom (bring your own bubble bath!), super comfy bed, beautifully decorated room. Reception staff lovely and very knowledgeable of local area. Lovely bar too with friendly staff, a range of boardgames available which was fun. Breakfast room had a great Churchill theme ( brilliant top/bowler hat lighting). Would definitely recommend. Thank you for a really lovely stay.
GGuest UserNice hotel room with a nice view. Only downside was the parking space was quite small. Finding parking was difficult. Overall, I enjoyed my stay very much.
BBev RussellReally nice place , brilliant value, clean rooms with nice bathroom products all the staff really pleasant helga on reception was lovely and the spa was a bonus with free towels and padlocks at the spa reception paid a lot more for a lot less great parking for £6 def use them again rooms are really well appointed , safe, iron hairdryer good amount of teas coffees and milk only minus is it could use a fridge
NNilpThe hotel stay was really peaceful and quiet, very clean and spacious big room and space. The food was delicious and the waiters were so helpful and friendly. The staff helped us and gave a free chocolate box for my friend's birthday party.
GGuest UserCheck in was easy and the front desk, restaurant, and bar staff were great. The menu at the restaurant is very limited...not many healthy choices and very few starters for those who would just like small bites. There needs to be more restaurant and bar staff ! one person serving the bar and restaurant ? Not fair to staff or your guests. When we were there we were not told the restaurant was closing early because of a large tour group so my friend who joined us later was unable to order anything. The room was also quite dark so I would suggest adding more lighting. That being said, good location and clean!
AAnonymous UserAlthough this hotel is by no means modern, the service is good with friendly staff,, the rooms are clean, and it is perfectly situated for a day out shopping, or an evening out.
GGuest UserWe had an excellent stay at Mercure York Fairfield Hall. Without exception the staff were very pleasant and extremely helpful whilst at the same time understated. The breakfast represented excellent value with good choice and nicely prepared and presented. We had the opportunity to upgrade our room which we did, having the Honeymoon Suite as a consequence made our stay very pleasurable and comfortable. Accommodation is good but the decor in places a bit tired. Location wise it is excellent being a short distance from the Park and Ride which makes getting into York so easy and cheap.
Our only gripe is that there is nog a EV charge point in site though there are sondd ed at the nearby retail park.
All in all an excellent place to stay for a trip to York. We would be happy to return.
Thank you.
GGuest UserBooked to attend an exam nearby (5 min walk). Room nice and big, had everything we needed. Check in check out quick and easy, parking £8 for 24 hours. I asked for a quiet room but definitely was not quiet there was a private function going on with very loud music which didn’t with being prepared and well rested for an early morning exam on Saturday.
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