Boutique Hotels in Jiangsu, China

Truly, we have so many sweet and unforgetable memories during our stay in Pan Pacific Hotel Suchou. We booked ”Family Two Bedrooms” for 4 of us & this room was the best family room we ever had. This room has 2 spacious bedrooms, 2 clean bathrooms and a mini kitchen with refridgerator, microwave and sink that made our in-room experience was very comfortable. The housekeeping was also very kind plus their excellent services to mention. We remember this Ms. Xia Ning, a room attendant, who left a beautiful postcard in our room with her heartful and warm greetings with her own handwritings to make sure we had comfortable stay and satisfied. We are surely touched by her beyond service. The hotel's breakfast was one of the best with so various dishes and all were delicious. Some food were resembling the famous and delicate Chinese cuisines. We fully enjoyed Pan Pacific Suzhou Hotel's Panmen Scenic Area. The scenes of their large beautiful garden at noon and at night was unforgetable. We had a chance to try Chinese traditional clothings from Wu Palace Hanfu Experience Center (with Ms. Yichen's generous assistance) and also one-hour cheongsam experience (for women) that helped us to take many beautiful memorable photos. Other hotel's enjoyable benefits include Suzhou Memories-Wu Palace Historical, Collection of Passport Documents for Wu Palace, Tai Chi Experience, CNY 100 SPA voucher at Jialiya Spa & Free self-service laundry and drying. It surely gave us worth time to spent in the hotel. Our sweet 5-star experience with Pan Pacific Suzhou Hotel this time surely will make us to come back to this great hotel in our next visit to Suzhou.

When choosing a hotel, my top pick is always Shangri-La. Staying at a Shangri-La hotel feels just like home – it's warm, comfortable, and the service is incredibly attentive and top-notch. No matter which Shangri-La property I visit, the service standards are consistently excellent. My recent stay at the Shangri-La Nanjing allowed me to fully rest and relax after a tiring journey, and the culinary offerings were truly delightful. The hotel's ambiance is luxurious yet understated, elegant, and peaceful. The air always carries that distinctive, wonderful scent unique to all Shangri-La hotels, creating a warm, sophisticated, and refined atmosphere. The staff's service attitude is impeccable: polite, genuinely smiling, and thoughtful, all thanks to Shangri-La's thorough and comprehensive training system. In short, Shangri-La hotels are always my first choice for travel.

I stayed at this hotel for my birthday and had such a great experience. They upgraded me to a suite, which was clean, beautiful and incredibly spacious. When I arrived, they had a thoughtful birthday setup waiting for me, complete with a cake and a sweet “Happy Birthday” display, which I truly appreciated. They also gave me lovely souvenirs from the city, which was such a nice touch. The staff were warm, helpful and always ready to assist. Breakfast was included and offered a good variety of Western options. The view from the room was amazing and made the stay even more special. The location is also very convenient, right next to a plaza with plenty of food options to choose from. I would absolutely stay here again.

The hotel's location is absolutely fantastic, right outside Dongguan Street, and across the street from the ancient Grand Canal ferry crossing. Parking is also convenient, making it the top choice for self-driving visitors to Dongguan Street. What was surprisingly excellent was the hotel's service, especially the security staff, who provided service exceeding even five-star hotels. Breakfast was also very good. The only downsides are due to the building's inherent limitations from being an old house renovation: the rooms are a bit small, and there's only one guest elevator which is shared by both staff and guests, which can be a bit inconvenient. Also, there's a plaza next to the hotel, and plaza dance music starts playing early in the morning. While not the hotel's fault, it's still quite annoying.

The hotel's location is incredibly convenient. It's just three subway stops from Nanjing Railway Station, and then a short 300-meter walk from the subway exit. Getting to nearby attractions is also very easy. The room was spacious, and the view of Xuanwu Lake from outside our room was absolutely stunning. They even provided a complimentary afternoon tea that was not only beautiful but also quite tasty. When we checked out, they kindly extended our checkout time to 3:00 PM and gave us a parting gift of body lotion and a FUFU plush toy. The breakfast spread was also incredibly rich and varied. We also had a dedicated butler service; whenever we ordered takeout, our butler Alice would promptly deliver it to our room, much faster than any robot could. Alice was also very thoughtful, sending us numerous travel guides and food recommendations. Overall, it's excellent value for money and highly recommended!

The most, most, most recommended hotel in Suzhou! The young men and women at the front desk were all so gentle and thoughtful, always noticing what we needed. I really love the atmosphere here – it's so quiet and comfortable. The room was very clean, and the facilities were complete, even including a projector! The cleaning auntie was also very enthusiastic, helping us check what needed restocking. When it rained, they even prepared umbrellas for us. They even prepared drinks for us at check-out, in case we got thirsty on the road. This hotel deserves 5 stars!

Good hotel, located next to the railway station. It has comfortable rooms, tasty breakfast and professional staff.

When I was choosing a hotel, I was a bit hesitant. Since I was traveling with elders, I figured the Shangri-La Hotel would be a safe bet. I had seen some negative reviews online before, which made me a little worried. However, after staying there myself this time, I found it wasn't as bad as those reviews made it out to be. I'd personally rate it at least an 85 out of 100. On the first day, we checked in around 4 PM. I asked the front desk if we could have rooms on the same floor as my elders, and it took them about 20 minutes to arrange it for us. Although the efficiency wasn't great, I was still quite grateful. After checking in, we went to the executive lounge for dinner. Even though they called it 'light meals,' there were plenty of options, and the food tasted good. We definitely got our fill. The view from the 26th floor was also excellent. After dinner, we went for a swim; the pool was very clean and not crowded, so it was a pleasant experience. For breakfast on the second day, there were many local specialty noodles and wontons, and a good variety. However, there weren't many Western options, making it feel less international. On our last day, since our high-speed train was at 4:30 PM, we asked the hotel for a late check-out, which they kindly granted. We even managed to have a meal at the Shang Palace when we returned to the hotel around 1:30 PM. Overall, my stay was good. However, the hotel's details still need improvement. Personally, I found the air conditioning to be a bit noisy, perhaps due to older equipment. The service staff's service awareness also needs to be enhanced. I saw quite a few staff members on their phones during work hours.

The location is super central and convenient for getting anywhere. The front desk service was decent, but I have to complain about the room. The facilities are really old, and the bathroom was the most absurd I've ever encountered. The showerhead is above the bathtub, so you have to stand inside the tub to shower, which felt a bit unhygienic. Plus, there's no exhaust fan in the bathroom, so it got incredibly hot after a shower. One mirror against the wall was even hot to the touch for some unknown reason. Overall, the space was cramped and definitely didn't have the comfort of a five-star hotel.

Our experience at the Suzhou City Holiday Hotel was absolutely fantastic! The hotel's facade is very stylish and well-designed. They upgraded us to a duplex family suite for free, which was a lovely surprise. The front desk staff, especially the young lady who checked us in, was so lively and friendly. Our room was spotless and well-maintained, and the breakfast offered a great variety of dishes. We all had a wonderful time; both the elderly and the children loved it. This will definitely be our first choice next time we visit Suzhou, and we'll be recommending it to our friends and family. When we checked out, the front desk even gave us beautiful silk scarves, which made us feel so much like family. Thumbs up, absolutely!