Family Hotels in Macau, China

We stayed for 5 nights at The Londoner Grand (Bond Tower) on level 16, facing a near open garden and a far land of further development; side viewing of Studio City, not really a fantastic external view but a spacious internal which is good enough for 2 pax.  We felt room was clean the very 1st night.  Subsequently nights until the night before check-out, room didn’t seem to vacuum as we still saw strands of hair left on the toilet’s flooring.  Throughout the 5 nights, we were quite perturbed about not having a Smart TV in this considered new hotel in this era.  Pillows were a little too soft for us.  But, we were delighted that the front-desk staff able to help reserved memory foam pillows on top of the soft pillows for the subsequent nights. We have no other complains except the above.  In fact, services rendered from the front-desk were superb.  We would love to commend Ms Melody for her exceptional dedication of services rendered to us upon checked-in on the very first night.  She’s very polite, friendly and helpful.  She initiated giving attractions and shows information after knowing we hadn’t been visited Macau for the last 10 years; and when we were in need to exchange smaller HKD notes, she went all the way to the back office to help us exchanged.  We were grateful to have met Melody who also helped to ensure arranging a Birthday cake to be sent to our room on a specific timing.  Apart from praising the service staffs, we love using the Smeg kettle for making our coffee and tea.  Best is, the Jo Loves Pomelo Body Lotion that The Londoner Grand provides, leave the room in really nice fragrance after applying on our bodies. This makes me go all the way to source and purchase after returning to our home country, hehe…

This was my first time staying at Studio City. I was drawn to the Golden Reel Ferris wheel and the Don Don Donki store downstairs. Location & Transportation: If you're in no rush coming from the ferry terminal or airport, you can take the shuttle bus. It's right next to The Parisian, but walking to The Venetian takes quite a while. Service: In two words: indifferent! The staff had expressionless faces, and their voices were so soft you couldn't even hear what they were saying. Room View: The pleasant surprise was being able to see the Eiffel Tower view at the Parisian opposite. The night view was also quite nice. Room Amenities: To my surprise, there were instant noodles, and they were free! Disposables were okay, except they didn't provide a disposable razor, which both The Londoner and The Parisian offer. The pillows were uncomfortable; after sleeping on them for two nights, I got a stiff neck. The blackout curtains weren't automatic and had to be drawn manually, which was a hassle. The bathroom had a separate wet and dry area, but was that a bathtub or a shower room? The threshold was set so high that if your legs were a bit short, you'd struggle to get out.

Overall, the stay experience was quite pleasant. The hotel boasts a lovely environment with exquisite decor, and the rooms are clean, comfortable, and exude a sense of high quality. The service is particularly commendable; the staff are extremely courteous and attentive, providing thoughtful assistance from luggage handling to elevator guidance. They not only proactively helped with carrying and delivering luggage but also pressed the elevator buttons for us, with service details that felt truly heartwarming. However, the sleeping experience fell a bit short. The room's air conditioning produced noticeable noise while running, and a continuous low-frequency hum could be heard during the night, occasionally punctuated by a sudden ”thud” strange noise. This made it rather difficult to fall asleep, and the exact source of the sounds remained unclear. All in all, the environment and service at Andaz Macau are commendable, especially the impressive service awareness of the staff. If the nighttime noise issue could be further improved, the stay would be even more perfect.

Overall, this stay at YOHO Hollywood Roosevelt Hotel exceeded expectations. The location is excellent with convenient transportation and fully-equipped surrounding facilities. The room is spacious, bright, and meticulously clean, with soft bedding and a quiet environment at night that ensured a great sleep. The bathroom has a stable hot water supply and all amenities worked properly. The front desk service was warm and efficient, with prompt responses to any requests. The breakfast offered a rich variety with great taste. Considering the hardware, service, and location, it offers great value for money. YOHO Hollywood Roosevelt Hotel will definitely be my top choice when I visit the area again. Highly recommended!

We were amazed by the service and friendliness of the staff at the parisian. The service representative (I think her name was Sybil) was extremely friendly, courteous, professional and knowledgeable . She checked us in quickly and gave us an overview of the hotel and the city and everything we’d need to know for our 2 night stay. We were able to check in at 10/11AM which was very convenient. The hotel was extremely clean, the architecture and interior design was super cool. Definitely felt like we were in Paris / in a museum. As part of staying at the hotel, you get free access to the mid-level of the Eiffel Tower which was cool. The room was very clean, and wifi service was very fast. They also do 24.7 room service, in room spa services, water refills. They also provided a whole lot of amenities and were happy to refill when requested. Lots of shops to explore, as well as pharmacy type shops and basic amenities available for regular prices despite being a premium hotel brand. The shuttle was very convenient and brought us from the airport to our hotel. The only slightly negative thing is that the shuttle does not operate in the early morning. Our flight was at 10.25AM and we were told the shuttle to the airport doesn’t start till around 10AM , so we’d need to organise our own transport (or they can organise for us). Overall a really pleasant experience.

The hotel is beautifully grand and magnificent, truly living up to its name, Grand Lisboa Palace. The interior decor genuinely feels like a palace. The room is beautifully decorated, spacious, pleasantly scented, and features a large bathroom with strong water pressure that makes showering so comfortable. There’s also a bathtub, and the glass window offers a view of the Secret Garden, which lights up nicely at night. I only bought an internet eSIM package, so I couldn't call a Didi ride on my own. Fortunately, the hotel provides a complete shuttle bus service. Right from the airport, there’s a shuttle bus straight to the hotel. After dropping off our bags, we took the shuttle bus to explore Old Taipa Village to eat and buy snacks. There’s a moving walkway connecting to The Venetian Macao, where we walked around the simulated city of Venice, then walked through to explore the Cotai Strip, and continued on to watch the fountain show at Wynn Palace—which also offers a free cable car ride. However, since my child was tired, we were able to walk straight back to our hotel. Breakfast was served in a spacious dining area with no queue, and there was a huge variety of food to choose from. In the morning, there’s also a shuttle bus service to the Hengqin Port for crossing over to Zhuhai.

True to its reputation as a seven-star hotel, the service genuinely lives up to the title. Although we had to wait 40 minutes for our room after check-in, the staff escorted us to the lobby lounge for complimentary drinks while we waited. The moment you linger in the lobby or at the entrance, a staff member immediately approaches to offer assistance. The room design and cleanliness go without saying—spotless and stunning. A quick tip: don't throw away your House of Dancing Water ticket, as it offers discounts in many places. You definitely must try the Grand Hyatt lobster buffet, which offers a 20% discount with the ticket!

The room is huge and the soundproofing is quite decent! The mattress is firm enough with great support 👍, and bed rails are also available for rent. The location is convenient for taking transport to other places, and being connected to Studio City makes it super easy to take the kids to different entertainment spots. We would definitely consider staying here again next time!

We had a lovely stay at Grand Coloane Resort while celebrating my wife’s birthday. It was a special occasion for us, and we were happy to spend this meaningful time together in such a relaxing and peaceful place. A special thank you to Bien and Victor for their warm welcome and assistance during check-in. They were friendly, attentive, and made us feel comfortable right from the start. We also really appreciated the complimentary birthday cake from the resort. It was such a thoughtful gesture that added a sweet and personal touch to our celebration and made my wife’s birthday even more special. It’s always nice to experience genuine hospitality and thoughtful service that make you feel valued as a guest. Thank you to the team at Grand Coloane Resort, especially Bien and Victor, for helping make our stay memorable. We truly enjoyed our experience and would be happy to return in the future!

This time, I stayed at Hotel Okura Macau with my child, and I'd like to extend a special thank you to Loki, the lobby manager. He was warm and friendly throughout, communicated patiently and meticulously, and went above and beyond to coordinate and fulfill all our requests. His service was truly exceptional. He fully understood the various needs of families traveling with children, responded promptly, and was both thoughtful and professional, making us feel incredibly welcomed during our trip. Our overall stay exceeded expectations, and I sincerely commend Loki. Next time I'm in Macau, Hotel Okura will be my top choice!