Family Hotels in Macau, China

Stayed here for a short break and had a pleasant experience. The room was clean, comfortable, and quiet. Staff were friendly and helpful throughout the stay. Location was convenient for dining and transport. Overall, good value for money and would consider returning again for future trips or business visits there.

Our check-in experience was fantastic, thanks to Andy. He was incredibly professional and efficient, allowing us to check in early and even upgrading us to a room with a great view. The whole process was smooth and pleasant. He also gave us some small candies as a welcome gift, which were delicious! Overall, a very enjoyable check-in. When we checked out, we stored our luggage at the West Wing lobby, and Sheng there was also wonderful. The service was impeccable, very thoughtful and attentive. All in all, my experience at The Venetian was excellent, and I'll definitely choose to stay here again on my next trip to Macau.

The hotel staff were incredibly helpful! Seeing that there were three of us, they kindly upgraded us to a family suite for free and even brought up extra toiletries without us asking. The room itself was huge! The beds, I'd say about 1.5m by 2m, were incredibly large and comfortable. After using a Trip.com discount, we got the room for around 300 MOP a night, which is an amazing deal. Calling the front desk for service was also super prompt. It's really rare to find such good service in a crowded place like Macau Peninsula. The hotel is right next to a bus stop, making transportation very convenient. If you're looking to explore the Peninsula for a day or two, Hotel Rio is a perfect choice – highly, highly recommended! It's less than a 10-minute walk to Senado Square, making it easy to get anywhere on the main island.

The hotel is very clean, the environment is new, and it offers great value for money. There's a shuttle bus right across the street in Sands that takes you to The Londoner. There's also a bus stop directly opposite the hotel entrance, making transportation quite convenient. The bathroom has a bathtub, which was lovely for a relaxing soak after a long day of exploring. The front desk staff were very helpful and friendly. I used to always stay at hotels in the Galaxy area, but I'll definitely consider booking here again next time.

Guaranteed late check-out until 2 PM: Great! Complimentary mini-bar snacks and drinks: Very generous. Late check-out was very convenient, and check-in was super efficient. The service was good, and the pool has a heated section. Downstairs is a water park, which is very friendly for hotel guests. There's also an extra-cost kids' play area on the third floor, perfect for families with young children. The mall's food court and shopping options are also plentiful!

After booking, I tried to contact the hotel multiple times without success; no one responded to my requests. Finally, Ctrip helped me communicate with the hotel the day before our trip. Initially, I was concerned about renovation smells in the Bond Tower and asked to be moved to the Banyan Tower. Ctrip informed me that as of April 2026, only the Bond Tower was open, which I accepted. Then, I requested to switch our king room to a twin room, and the hotel said it would cost an additional 90+ RMB, which I also agreed to. Many online reviews mention free room upgrades, but honestly, don't expect any of that anymore. I had also mentioned it was our 10th wedding anniversary, and while they didn't upgrade our room, they did give us a small cake. However, it was clearly an oversight as it said 'Happy Birthday' – very perfunctory. Furthermore, during check-in, halfway through the process, a South Asian supervisor-like staff member suddenly came over and, with a disdainful look, told us we needed to pay extra. I was thinking, hadn't Ctrip already clarified this, and hadn't we agreed to pay? Why did she act as if we were unwilling to pay and deserved her contempt? This was the first time I'd ever had such an uncomfortable check-in experience in Macau. The hotel's facilities and design are undeniably exquisite and beautiful. Although the room was small, the Bond Tower didn't have the strong renovation smell that some online reviews mentioned, which was a relief. The hotel also provided Eiffel Tower tickets, which was a pleasant surprise. After returning to the room in the evening, I noticed there was no turndown service provided, nor was the room tidied up a second time. The service was a bit lacking. Also, there were no size options for children's bathrobes; my 130cm, 80-catty (approx. 40kg) son couldn't wear theirs. The service staff and front desk employees had poor English proficiency. The only thing that truly impressed me was the heated swimming pool. Located on the 3rd floor, it offered great views, with comfortable loungers, lemon water, and towels readily available by the pool. The water temperature was a very comfortable 36 degrees Celsius, making it suitable for swimming even in winter, which was excellent. Overall, you can stay at this hotel, but don't have high expectations for the service.

The Grand Lisboa Palace Macau has really spacious rooms, about 70 square meters. The decor is simple, elegant, and grand, with beautiful soft furnishings. The staff are attentive and thoughtful; they even gave us extra bottles of water because they noticed we were drinking a lot. The swimming pool is excellent, with both indoor and outdoor heated pools. Breakfast meets five-star standards, but it's not particularly amazing.

I've stayed at the Holiday Inn Express Macau multiple times, and it used to be consistently excellent. I always felt it offered great value for money, primarily because I trust IHG's management, ensuring cleanliness, and the location is incredibly convenient. For someone without overly high demands, it's definitely a recommended choice. However, this stay felt like the hotel has started cutting corners. Many amenities are no longer provided: no cotton swabs, no charging cables, and even the IHG Rewards welcome drink was gone. Plus, I felt a bit misled. It was my mistake for not reading the booking details carefully and selecting a 'random room' type. After a concert, I checked in quite late and asked for a twin room, only to be told none were available. They then offered me ”the best king room in the entire hotel”! What I got was just a room with an extra two-seater sofa 😅😅😅, and a bathroom where you had to step into the tub just to shower. 😂😂😂 I hope the hotel sees picture four and addresses the issues.

I chose the right hotel for my trip to Macau with my mom! [Strong] The location is very close to the border gate, and the hotel offers a free shuttle bus which makes getting around super convenient. The room was exceptionally clean, and the soundproofing was excellent. The bed was just the right firmness, so I slept really well. The atmosphere was absolutely perfect, and the service details were incredibly thoughtful! Satisfied, so satisfied, super satisfied! [Fireworks]

Traveling to Macau with my 90-year-old father, we stayed at the Sofitel Macau At Ponte 16. The location was incredibly convenient for getting around, and our overall experience was excellent. As soon as we entered the lobby, we were warmly greeted and guided through the check-in process. The hotel offers a thoughtful taxi service, and the breakfast, in particular, was incredibly nutritious, abundant, diverse, and made with fresh ingredients. The elegant and beautiful restaurant environment also greatly enhanced our dining experience. It was a truly special stay, and I highly recommend this hotel as a top choice for anyone visiting Macau.