Explore Guest Reviews of Hotels in Hokkaido

Yunokawa Prince Hotel Nagisatei
4.4/548 Reviews
It has been almost 3 years that we have not visited Japan. Once Japan opened tourism, we packed our bags. We decided this trip will be a trip to enjoy some onsen (hot springs bath) and to see some fall foliage in colors. We picked Hakodate for onsen. This hotel offers in room open air bath tub on the balcony with a 180 degree ocean view!! Our activities were focused on taking onsen and having great food at the hotel buffet restaurant. After a great onsen bath, we wore the clothing they provided to us to the restaurant, very layback and relaxing!! There were many families, old and very young at the hotel over the weekend. So we think families take short vacations here. Strongly recommend to add Hakodate and this hotel to be part of your tour in Japan !
La Vista Hakodate Bay
4.5/5194 Reviews
In terms of service it was pretty much non existent for such a good / upscale hotel no one is there to bring you baggage up to your room. As for the room even if you are a solo traveler it is just way to small there is practically no space to walk around. But very nice facilities and lobby area with top tier breakfast provided. Decent location too around 5 to 10 minutes walk away from the train station and the morning market. Those are like the only saving grace to be really honest.
Park Hyatt Niseko Hanazono
4.7/543 Reviews
My husband and I are highly disappointed with Park Hyatt Niseko. We prepaid and booked a stay for March 2023. We subsequently had a conflict with our dates and contacted Hyatt app via the chat function in January 2023 to check if we can cancel or see alternative options. We were told by the agent that we could cancel and receive a full refund of over $2,000, so we went ahead and cancelled and kept screenshots of this conversation. We also called the hotel to confirm and were again told that we will be issued a refund. However, several months later we have not received the refund. We have worked with our credit card company to resolve this, but they were told by the hotel that no refund will be issued as the cancellation occurred within the 60 day window. Yet we have documented proof from Hyatt that told us in writing that we would be issued a full refund. Otherwise we would not have canceled and made alternative arrangements. We are very disappointed by your hotel, and consider this extremely dishonest, deceiving and not al all representative of a reputable and professional hotel brand.
Otaru Kourakuen
4.8/557 Reviews
Let’s start with the Service staff. Customer facing warm attentive accommodating responsive smiling. Choose any positive word and it will be here in this wonderful onsen resort family managed with the son at the front to welcome you. Shiro San. Mother and owner father are both very active in the daily management Lobby evening cocktail hour is pleasant and relaxing. Sink into the warm ambiance of the lobby coffee beer area with eye catching decor n warm service. Cookies nuts beer coffee n wine are served here. Breakfast n dinner are a delight n foodie experience especially in room and whether in the different dinning areas western or Japanese. Such a delightful experience to have both like we did. Food n beverage is excellent and we totally enjoyed our 2nd and 3rd nights dinner in room. Onto the onsen now. There are 2 public onsen areas and I tried both. I was totally blown away by the evening session at the onsen located at the lower level. Out of this world is the description with Indoor hot pool Outdoor hot pool Outdoor cold pool Sauna n steam room n Fireplace The onsen on the lobby level is different as it has a high tech sauna room with a hot area where you can lie down to enjoy the heat on back or front. Car park is ample and a very very short drive to the lobby drop off pick up with a shelter should it rain. A must come n try
Hilton Niseko Village
4.3/5271 Reviews
Service is the worst among all Hilton hotels i visited. Not enough staff and most of them are either inexperienced or not trained! An experienced ones are not welcoming at all and just talking among themselves on the concierge desk. Shuttle bus also delayed and not showed up according to the schedule provided. Room is old and TV channels are all domestic ones only. Restaurants don’t have proper wine menu and staff have no knowledge about wine /sake. Good thing is the location, next to ski slopes and niseko village.
Jozankei View Hotel
4.1/547 Reviews
Jozankei Onsen
Of this 5-day trip, it was only 1 night and 2 days, but I was able to experience it with color 々. 1. First of all, regarding the time of booking, this time, Haneda-New Chitose - Sapporo-Use public transportation. When I asked for a shuttle bus reservation from Sapporo by phone, I said that the reservation was confirmed first, so I made a hotel reservation by airmail (arrived around 14:00) on the web, and when I called (bus: 14:00, 15:00, It was recognized that it departed at 16:00), but now it is full only at 14:00. Therefore, I am tired of the bus stop near the New Chitose-Sapporo-Makomanai-Hotel 3. First of all, I wanted a guide of ”full seat” only at 2 o'clock. 2. Check-in was smooth (travel discounts were not used), but the shuttle bus to Sapporo tomorrow morning was ”full and I couldn't wait for cancellation.” 3. The room (T / W on the 10th floor) was wider than I imagined (reservation of an inexpensive main building) and was easy to use, but the equipment, closet, bath / toilet, etc. were ”quite old” for a few minutes. However, the view is good in the river side room, There was no difference in use. However, I felt that the safety box and costume tray in the closet were placed on the floor, and that they would be considered and equipped in the user's position by attaching shelf boards. 4. I used the bath on the 1st and 16th floors. It's a large hotel that is not ashamed of, and it can be used by a large number of people, but when using it, there were few users, so I was able to spend my time to my heart's content. There are individual differences, but I felt that the hot water temperature was a little low. 5. Meals (evening and breakfast) were lined up at some counters, but I thought it was unavoidable. The variety was diverse, but honestly, I couldn't feel any characteristics now. For example (dinner), a large amount of steak was prepared and it was at the counter, but the arrangement (grilled, served, decorated position, etc.), and (breakfast) seafood bowl (rice, seafood, etc.) was also served by each person. I prepared only rice (normal and small amounts of 2 seeds) in advance, and felt that the flow of people could be smoothly made, so that it would be fun and delicious. There are also many waiters and waitresses, so why not engage in service plus service such as lowering tableware and serving meals? 6. The next morning, I asked the front desk (whether or not the shuttle bus was available), but the same was true. When I had a copy of the time and boarding guide map of the route bus (a Sri Lankan nationality woman in charge), I would like to thank you for your kind and polite response. 7. The checkout was smooth and good. I asked again to use the shuttle bus to Sapporo, but it was completely full and could not be used. 8. When I came to the front door to go to the bus stop, a Sri Lankan woman who asked at the front desk in the morning flew and told the driver of the shuttle bus to Sapporo that had just stopped. Negotiate the possibility of boarding 々 did. As a result, I was able to board the shuttle bus. There were still many vacant seats on the bus 々. No matter how much service bus I felt, I didn't care about the front desk, but I was grateful and impressed by the wonderful response of this woman who flew to the front door! !! !! 9. Therefore, I arrived at Sapporo Station in about 45 minutes, and I was able to save an hour from the route bus and subway, and I was able to go to the next accommodation, Otaru.
Dai-Ichi Takimotokan
4.6/5954 Reviews
This is a fantastic hotel. The onsen variety is to die for. Many indoor choices and even outdoor onsen. The dinner and breakfast are amazing. It is also next to Hell Valley which is 5mins walk away and the shops are also just in front of the hotel. Highly recommend to people who wants a great experience at Noboribetsu.
Hotel Grand Toya
4/536 Reviews
Clean dated traditional Japanese hot spring hotel with traditional Japanese fine dinning dinner and breakfast. Our room comes with lake view, quiet and beautiful. Food and service was good. No complaint since the price was really cheap. Always see someone complaining the traditional Japanese hot spring hotels are dated, PLEASE ask yourself how much you pay. The price includes fine dinning. It's about quality of food, NOT quantity. Can you get a hotel room with fine dinning of same quality of food with the same price anywhere else? This is a very unfair comment to this hotel. The rule of the game never changes: You have to pay for quality.
Toya-Onsen Hotel Hanabi
4.3/597 Reviews
The hotel is well located, 800 metres from the bus station and on the lake. The room was very comfortable and was very comfortable and was very comfortable. The hotel was very comfortable and was very comfortable. The facilities were pleasant, with a comfortable restaurant with breakfast and dinner, both of the buffet type with a variety of options. The hotel is located in the centre of the city, and the hotel is located in the centre of the city. In short, a great place to enjoy a pleasant stay in Toya Lake with a good quality/price ratio. The only negative thing is that there is only one outer onset, something small and the use of which is intercalled being one day for women and the next for men.
Hotel Dormy Inn Premium Otaru
4.5/5325 Reviews
Is a very busy hotel, staffs in reception looks tired all the times 😅 (no greeting upon check in no good bye upon go out). But the hotel itself is worth 5 stars. - location opposite JR station 5 stars - walking distance to Otaru canal 5 stars - Onsen available with small treats / amenities (microwave) very thoughtful more than 5 stars - room sound / noise proof is very good. Can’t hear the noice from corridor or next door or top room ( which I have this sound issue at other hotels when staying in other Hokkaido hotel for 10 days ) - recommended hotel will come back again

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How do I get hotel deals on Trip.com?

    There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.

  • How can I get lower prices for hotels?

    Sometimes booking hotels midweek is cheaper, but it also depends on the season.

  • How many hotels are listed on Trip.com?

    You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

  • Can I cancel or change my hotel bookings on Trip.com?

    It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.

  • How do I contact Trip.com customer support?

    You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.

Local Travel Info

Number of Hotels395
Number of Reviews14,215
Average Price (Weekdays)€297
Average Price (Weekends)€317